TANIA HEW

919-***-**** ~ abpqog@r.postjobfree.com ~ www.taniahew.com

EDUCATION THE UNIVERSITY OF NORTH CAROLINA Chapel Hill, NC

KENAN-FLAGLER BUSINESS SCHOOL

Master of Business Administration, May 2012.

Concentrations: Marketing, Entrepreneurship, Management Consulting.

Kenan-Flagler Fellowship Recipient, GMAT: 710.

VP Outreach, Business Technology Club; MBA Ambassador; STAR Consulting Project for Hanesbrands

Inc.; Founder and President, Foodies Club; NBMBAA Member.

MBA Exchange, HEC Paris (Fall 2011).

RYERSON UNIVERSITY Toronto, Canada

Bachelor of Science, Computer Science, June 2007.

Golden Key Honor Society Lifetime Member (Top 15% of class).

I.T. Intern, Quebec Ministry of Sustainable Development, Environment and Parks (2007).

President, National Society of Black Engineers (2005 2007).

Co-operative Placement, Hospitals of Ontario Pension Plan (2005 2006).

EXPERIENCE TICKENGO Daly City, CA

Summer 2012 Consultant. Internet startup and mobile app enabling people to get rides from local drivers.

Performed marketing and PR for the company in its first month of launch.

Managed social media presence for the company, increasing user engagement and post virality.

KIN VALLEY Charlotte, NC

Summer 2011 Marketing Intern. Startup offering a safe social network for the entire family.

Created Kin Valley user segments to drive product development, data analytics and marketing.

Developed revenue model for the company, adding $35M to company s five-year forecast.

ANALYTICA Washington, DC

Summer 2011 Consultant. Consulting firm providing business intelligence and IT solutions for its clients.

Provided marketing and operations support focused on launching a new e-commerce portal.

Identified and conducted market research on key market segments, with the research being used to

develop two major project proposals.

PINGG Toronto, Canada

2009 - 2010 Web Software Developer. Startup providing online invitation creation and event management.

Developed and maintained company website with close to 300,000 monthly unique visitors.

Analyzed and interpreted site data to streamline navigation and improve user experience.

Defined monthly performance reports, leading to improved managerial decision making.

Directed corporate customer communications and compiled end-user help pages including frequently

asked questions (FAQs), reducing customer service issues by 25%.

Initiated quality assurance testing, identified and resolved programming issues and updated support

documentation, decreasing technical inquiries by 15%.

AUGEO Boulogne, France

2008 Technical Writer and Tester. Leading European project and portfolio management software vendor.

Authored and edited technical documentation in English and French for proprietary software which

improved marketing and customer support in English speaking countries.

Created a new software program interface that enhanced user experience.

Produced and developed structure and content of web help pages in English and French.

Created program for company wiki that translated Microsoft Word formatting into web-friendly

content, decreasing conversion time by 95%.

HOSPITALS OF ONTARIO PENSION PLAN (HOOPP) Toronto, Canada

2007 - 2008 Service Desk Specialist. Leading pension plan for the healthcare community in Canada.

Crafted and implemented customer support process, reducing resolution time by 10%.

Developed support documentation & training materials, decreasing training time by 25%.

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