Customer Service Representative

Josephine Lugo

Email: ********@*********.***

Address:

City: Hammond

State: IN

Zip: 46327

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from South Suburban College, South Holland IL 1/2001 to 4/2008 (Applied Science)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Telephone inquiries

Strategic sales

Multi-line phone usage

Excellent communication skills

Strong client relations

Adaptability

Mediation

Conflict resolution

Strong organizational skills

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Work Experience

11/19/2012 12:00:00 AM

LA Fitness Tinley Park, IL

Personal Trainer/Training Assistant Manager

Greeted customers entering the establishment to ascertain what each customer wanted or needed.

Answered questions regarding establishment and products, while maintaining knowledge of current sales and promotions.

Assisted clients in person and via telephone.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other representatives when needed.

Designed fitness and health plans for clients on an individual basis

11/19/2012 12:00:00 AM

Joseph Mitchell's Law Office Chicago, IL

Administrative Assistant

Scheduled and confirmed meetings and appointments

Established and maintained office of records

Acted as answering service for lawyer

Educational Background

South Suburban College South Holland, IL

Coursework in Business, Marketing and Communications

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