Customer Service Manager

Richard Galloway

Email: abpqnx@r.postjobfree.com

Address:

City: Lexington

State: NC

Zip: 27292

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Well-qualified restaurant manager driven to cut company costs and boost company revenue through service-driven management techniques. Organized and diligent, with strong people-management skills.

Educational Background:

High School Dipolma from Central Davidson High School, Lexington NC 1/2001 to 6/1991 (AP courses with a concentration in Math)

High School Dipolma from Appalachian State University, Lexington NC 1/2001 to 11/2012

Job History / Details:

Executive Summary

Well-qualified restaurant manager driven to cut company costs and boost company revenue through service-driven management techniques. Organized and diligent, with strong people-management skills.

Core Qualifications

Operations management

Complex problem solving

Calm under pressure

Sound judgment

Staff development

Staff training

Supervision and training

Ability to handle fast-paced environment

Math calculations aptitude

Professional Experience

April 2006 to Current

Biscuit King Lexington, NC

Manager

Developed and maintained exceptional customer service standards. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Scheduled and directed staff in daily work assignments to maximize productivity. Optimized profits by controlling food, beverage and labor costs on a daily basis. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Regularly updated computer systems with new pricing and daily food specials. Counseled and disciplined staff when necessary. Consistently obtained high rating from the county health department. Responsible for both opening and closing duties of restaurant. ServSafe certified as well.

August 2003 to April 2006

Lowe's Home Improvements Lexington, NC

Department Manager/Commercial Sales Associate

Led sales calls with team members to establish sales and customer retention goals. Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Trained in negotiations and time management.

March 2000 to July 2003

Blue Mist BBQ Randleman, NC

Manager

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Scheduled and directed staff in daily work assignments to maximize productivity. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Collaborated with the Executive Chef to analyze and approve all food and beverage selections. Worked closely with the chef and cooks to determine menu plans for special events or occasions.

February 1995 to February 2000

Biscuit King Lexington, NC

Manager

Developed and maintained exceptional customer service standards. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Ensured proper cleanliness was maintained in all areas of the restaurant. Consistently obtained high rating from the county health department. Apportioned and served food to facility residents, employees, or patrons. Accepted payment from customers and made change as necessary. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Responsible for both opening and closing duties of restaurant.

Education

1991 Central Davidson High School Lexington, NC

High School Diploma

Enrolled in AP courses in high school with a strong concentration in Math.

Appalachian State University Boone, NC

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