Customer Service Manager

Ramandeep Kaur Brar

Email: abpqlp@r.postjobfree.com

Address:

City: Antelope

State: CA

Zip: 95843

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a committed and motivated Administrative Support professional with exceptional technical, interpersonal, and decision-making skills. I have a strong work ethic; a professional demeanor; excellent communication and computer skills; and the ability to work independently or as a part of a team. I am also energetic, ethical, hard-working, self-motivated, and results-oriented.

Educational Background:

High School Dipolma from Wilkes University, Wilkes Barre PA 1/2001 to 5/2010 (Operations Management)

High School Dipolma from Punjabi University, Wilkes Barre PA 1/2001 to 11/2012

Job History / Details:

Professional Profile

I am a committed and motivated Administrative Support professional with exceptional technical, interpersonal, and decision-making skills. I have a strong work ethic; a professional demeanor; excellent communication and computer skills; and the ability to work independently or as a part of a team. I am also energetic, ethical, hard-working, self-motivated, and results-oriented.

Objective

I am seeking a position in an organization in need of top-level support that will enable me to effectively utilize my business background, education, organization and technical skills, and efficient learning aptitude.

Skill Highlights

Excellent administrative support skills

Knowledgeable and experienced in strategic planning and execution

Knowledgeable and experienced in project and operations management

Outstanding time management and organizational skills

Creative problem solver

Adaptive team player

Fast learner

Strong attention to detail

Outstanding written and verbal communication skills

Ability to effectively prioritize

Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Technical Proficiencies

Administrative

Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Statistical analysis

Interpretation of economic and financial data

Operations and project management

Strategic planning and execution

Customer service and relations

Process improvement

Space planning

Training and orientation of new employees

Data preparation, entry, review, analysis, organization, and reporting

File organization and management

Inventory management

Development and implementation of Office Policy and Procedures and Plant Standard Operating Procedures.

Scientific

Microbiological and Fermentation Techniques: Growth curve of Various Microorganisms; Continuous/Batch Ethanol Production

Biochemistry and Instrumentation: Electrophoresis; Protein Purification, Characterization & Estimation; U.V. & Visible Spectroscopy; Enzyme Assays and Calculation of Vmax. & Km Values

Molecular Biological and Protein Techniques: Plasmid DNA Extractions, Genomic DNA and mRNA isolation, Polymerase Chain Reaction, Extraction of Plant DNA, ELISA, RAPD, Protein isolation.

Instruments Handled: Gel Doc, PCR machines, UV Spectrophotometers, Calorimeters, Incubators, Centrifuges, Ultra centrifuges, Electronic balance, Autoclave, Colony counters.

Professional Experience

Current

East to West Realty Antelope, CA

Real Estate Office Manager

Record and document security transactions, such as purchases, sales, conversions, redemptions, and payments, using computers, accounting ledgers, and certificate records.

Prepare reports summarizing daily transactions and earnings for individual customer accounts.

Compute total holdings, dividends, interest, transfer taxes, brokerage fees, and commission and allocate appropriate payments to customers.

Prepare forms, such as receipts, withdrawal orders, transmittal papers, and transfer confirmations, based on transaction requests from stockholders.

Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, and resolve account problems.

Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.

Verify ownership of property and transaction information and dividend distribution instructions to ensure conformity with governmental regulations, using stock records and reports.

File, type, and operate standard office machines.

January 2010 to January 2011

Vacaville Fruit Company Vacaville, CA

Administrative Assistant

Managed daily office operations and maintenance of equipment.

Prepared financial statements; recorded and monitored accounts receivables and accounts payables; prepared employee payroll; and reconciled bank statements.

Used QuickBooks Enterprise Solutions, Excel, and a variety of other software programs to prepare product packaging.

Trained new plant employees in Standard Operating Procedures.

Managed and maintained warehouse inventory records.

Received purchase orders and assisted Plant Manager in the timely preparation of products for shipping or pick up.

Created Nutritional Panel and prepared and ensured accuracy of all shipping documents and labels.

March 2010 to May 2010

American Red Cross Wyoming Valley Chapter, PA

Space Utilization Analyst

Spring Internship

Created Standard Operating Procedures by studying the operational requirements for responses to floods, house fires, and other immediate response situations.

Developed space plan to effectively and efficiently utilize the available building space.

Assisted and facilitated the rental of office space to a private third party.

August 2006 to August 2008

Double Barrel Jeans (India) Pvt. Ltd. Hoshiarpur, Punjab

Business Development Advisor

Communicated new product developments to perspective clients.

Prepared reports.

Developed draft proposals based on team meetings and discussions.

Supported marketing activities/including trade/scientific shows/mailing etc.

Planned and prepared presentations.

Did coordination with sponsors concerning size, standards, conditions and timing of research.

Provided feedback to the management team.

May 2006 to June 2006

Department of Microbiology PAU Ludhiana Ludhiana, Punjab

Trainee in the Department of Microbiology

Prepared different types of culture media.

Practiced Culturing and Aseptic Techniques, Enumerating Bacteria, Dilution Techniques etc.

Identified various types of Pathogens.

Learned various Staining Techniques for Microorganisms and Spores.

Isolated various microorganisms from soil and air (Enrichment Culture Technique).

Education

2010 Wilkes University Wilkes-Barre, PA

MBA Operations Management

2006 Punjabi University Patiala, Punjab

Bachelor of Science Biotechnology

Professional Development Training

Ludhiana, Punjab, India One month summer training in lab of Microbiology Department at Punjab Agricultural University (PAU)

Central Potato Research Center Industrial visitation opportunities to observe business models and strategies

Dr. Y.S. University of Horticulture Plant Tissue Culture Labs

Mohan Mecon Brewery, India Attended a seminar on Poly Lactic Bio-degradable Plastic' held at NIPER (National Institute of Pharmaceutical and Research)

Achievements and Activities

Awarded Best Associate' by Bioactive Society at Mata Gujri College, Punjab.

Linguistic ability: English, Punjabi, Hindi.

Artistic and creative ability for portfolio creation

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