Catherine O'Brien
Email: ********@******.***
Address:
City: Richland
State: WA
Zip: 99354
Country: USA
Phone: 509-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with over 10 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable Retail Sales Associate skilled in merchandise environments.
Educational Background:
High School Dipolma from Sandy Spring Friends School, Sandy Spring MD 1/2001 to 6/1971 (general high school curiculum)
High School Dipolma from Windham College, Sandy Spring MD 1/2001 to 11/2012
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with over 10 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable Retail Sales Associate skilled in merchandise environments.
Core Strengths
Strong organizational skills
Sharp problem solver
Courteous demeanor
Customer service expert
Adaptive team player
Inventory control familiarity
Top sales performer
Sharp problem solver
Energetic work attitude
Telephone inquiries specialist
Work Experience
January 2009 to March 2011
Catherine O'Brien Estate Sales Richland, Wa
Sales
Guaranteed positive customer experiences and resolved all customer complaints.Prevented store losses using awareness, attention to detail and integrity.Prepared and sold broad range of customized merchandise to individuals.Assisted customers in finding out-of-stock items.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.Stocked and rotated inventory regularly.Regularly sought opportunities to up sell and add on additional merchandise.
September 1994 to October 1996
Spencer Kinney Richland, WA
Realtor
Attended weekly sales strategies with the sales department to track home inventories.Focused on finding new processes and systems for increasing customer service satisfaction.Selected nd sold a broad range of customized merchandise to individuals.Guaranteed positive customer experiences and resolved all customer complaints Recommended selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors.
May 1995 to August 1996
BobCat Distributors Richland, WA
Sales
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Attended local, regional and national trade shows for product development training as defined by territory needs.Assisted customers with store and product complaints.Stocked and rotated inventory regularly.Took special orders in person and over the phone to generate of additional revenue.Generated leads for new sales through telephone and email contact with customers.
Educational Background
1971 Sandy Spring Friends School Sandy Spring, MD
High School Diploma
I attended a small Quaker boarding school in rural Maryland. The school instilled Quaker values which I still think are important to this day. Although my friends from high school have scattered all over I still am in contact with many of them to this day.Some of them are still Quakers, some have become Quakers and some of us have moved on.We all still hold their values of community, freedom and equality to be true.
I was able to arrange a private tutorial with a teacher on the Royals of England from Henry v to present day Elizabeth.
Windham College Putney, VT
I focused mostly on literature. I studied classic writers mostly from Europe. I also took courses in in sociolgy and psychology.