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Customer Service Sales

Location:
Richland, WA
Posted:
November 18, 2012

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Resume:

Catherine O'Brien

Email: ********@******.***

Address:

City: Richland

State: WA

Zip: 99354

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with over 10 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable Retail Sales Associate skilled in merchandise environments.

Educational Background:

High School Dipolma from Sandy Spring Friends School, Sandy Spring MD 1/2001 to 6/1971 (general high school curiculum)

High School Dipolma from Windham College, Sandy Spring MD 1/2001 to 11/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with over 10 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable Retail Sales Associate skilled in merchandise environments.

Core Strengths

Strong organizational skills

Sharp problem solver

Courteous demeanor

Customer service expert

Adaptive team player

Inventory control familiarity

Top sales performer

Sharp problem solver

Energetic work attitude

Telephone inquiries specialist

Work Experience

January 2009 to March 2011

Catherine O'Brien Estate Sales Richland, Wa

Sales

Guaranteed positive customer experiences and resolved all customer complaints.Prevented store losses using awareness, attention to detail and integrity.Prepared and sold broad range of customized merchandise to individuals.Assisted customers in finding out-of-stock items.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.Stocked and rotated inventory regularly.Regularly sought opportunities to up sell and add on additional merchandise.

September 1994 to October 1996

Spencer Kinney Richland, WA

Realtor

Attended weekly sales strategies with the sales department to track home inventories.Focused on finding new processes and systems for increasing customer service satisfaction.Selected nd sold a broad range of customized merchandise to individuals.Guaranteed positive customer experiences and resolved all customer complaints Recommended selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors.

May 1995 to August 1996

BobCat Distributors Richland, WA

Sales

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Attended local, regional and national trade shows for product development training as defined by territory needs.Assisted customers with store and product complaints.Stocked and rotated inventory regularly.Took special orders in person and over the phone to generate of additional revenue.Generated leads for new sales through telephone and email contact with customers.

Educational Background

1971 Sandy Spring Friends School Sandy Spring, MD

High School Diploma

I attended a small Quaker boarding school in rural Maryland. The school instilled Quaker values which I still think are important to this day. Although my friends from high school have scattered all over I still am in contact with many of them to this day.Some of them are still Quakers, some have become Quakers and some of us have moved on.We all still hold their values of community, freedom and equality to be true.

I was able to arrange a private tutorial with a teacher on the Royals of England from Henry v to present day Elizabeth.

Windham College Putney, VT

I focused mostly on literature. I studied classic writers mostly from Europe. I also took courses in in sociolgy and psychology.



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