Project Manager System

Lisa Sy

Email: *********@********.***

Address: Street

City: Huntington

State: NY

Zip: 11743

Country: USA

Phone: 732-***-****

Skill Level: Experienced

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

"Lisa"

*********@********.*** Huntington, NY 11743

IT Lead/IT Analyst/System Analyst/System Administration/System Engineer/IT PMO

Dynamic Information Technology Professional with 7+ years' experience supporting Infrastructure Operations for software development teams, client facing projects and business processes. Proficient in system implementation, system administration and end-user computing hosted on physical, virtual and cloud based environments.

Possess a Can-Do attitude with a diversified skill set acquired over 10+ years. Demonstrate leadership ability by consistently driving projects geared towards accomplishing business goals while focused on client satisfaction. Work independently as a strong contributor as well as a collaborative player in a cross-functional team environment. Offer a strong commitment to learn new complex concepts and applying them rapidly, ensuring an optimal IT environment.

KEY ACCOMPLISHMENTS

Accenture: Intricately involved in managing version-control data migration from legacy systems to standalone environment. Researched migration approach, define requirements, plan, build and configure system. Project centralizes archived data, reduces footprint by 15% and $9,000.00 in associated maintenance cost

Accenture: Delivered MS Team Foundation Server 2010 environment with an expedited timeline to support 400+ onshore/offshore project resources. Performed requirements analysis, define system requirements and build prototype. Pilot, test, and validate expected functionality and end-user experience.

Accenture: Appointed as Team Liaison obtained 100% compliance for Best Practices during Accenture's CMMI Level 3 facility wide evaluation.

Accenture: Rolled-Out Project Server 2003/2007 Rollout. Project Manager's reporting effort reduced by 30% due to eliminating the 3 step manual process of updating resource actuals against work plan

Office of Surface Mining: Implemented Symantec Ghost Server to manage system imaging for on-site technical training facility to ensure clean installation of OS, avoid 3rd party analytical-technical software conflicts, and reduce instructor's system preparation time by 70%.

Office of Surface Mining: Assisted Network Administrator with completing on-site office wide installation of CAT5 data cable, terminating jacks and testing connectivity. Hands-on participation eliminated the need for the Office of Surface Mining to outsource the project, resulting in a 50% savings

Williams Patent Crusher & Pulverizing: Coordinated telecommunications PBX hardware and voice mail upgrade. Replaced 80% of analog phones with digital desktop phones. Rolled-out Automated Call Distribution system resulting in prompt customer calls routing to sales, engineering and repair departments

Williams Patent Crusher & Pulverizing: Instrumental in the planning, design, and conversion of network coaxial cable to cat5 data cable. Liaise with vendor to ensure project was completed on time, within budget and in conjunction with decommission of WYSE terminals and deployment of new workstations for office and plant

CORE COMPETENCIES

Windows Server 2003/2008R2

MS XP/Vista/Windows 7

Server-Laptop HP/Dell/IBM

AD/DNS/DHCP/TCP/IP/VPN

VMWare Administration

Cloud Administration

System Administration

Level II & III Support

MS Team Foundation Server 2008/2010

MS Office Project Server 2003/2007

MS Office 2003/2007/2010

MS SharePoint WSS3.0/2007/2010

MS Visual Studio 2008/2010

MS Visual SourceSafe 6.0/2005

MS SQL 2008 R2

Source Offsite 4.2

Requirements Analysis

Change Management

Configuration Management

GAP Analysis/Decision Analysis

R&D Third Party Solutions

Best Practice Policies Procedures

DR/BC Policies Procedures

Technical Documentation

Awards - TRAINING - EDUCATION

Award Winner - Outstanding Financial Services North America Technical Support

Two-Time Award Winner - Outstanding Help-desk Support

Team Foundation Server Administration: New Horizons, Parsippany, New Jersey

Introduction to Cloud Computing: Learning Tree, Parsippany, New Jersey

CCNA: Global Knowledge, Morris Town, New Jersey

In-House Training: VM Ware, Risk Management, Database Fundamentals

CompTIA A+ - Computer Horizons Training Facility. St Louis, MO

CompTIA Net+I - Computer Horizons Training Facility. St Louis, MO

Troubleshooting and Maintaining PC's - Comp-ED, St. Louis, MO

Information Technology - 3.52 / 4.00 GPA, Sanford Brown Business College, Granite City, IL

PROFESSIONAL EXPERIENCE

Infrastructure Specialist - Technical Support Analyst 2005 - Current

Accenture - Technology Growth Platform, New Jersey

Primary point of contact for Day to Day Infrastructure Operations, providing system administration of production environments and technical support for 400+ onshore/offshore Software Engineering Team resources

Leverage Cloud environment to deploy BI systems for PowerPivot, SharePoint 2010 and SQL Reporting Services

Build, Deploy, Clone systems in a virtual environment utilizing vCenter, VMWare Converter and VMWare Player

Provide Level II/III support for Version-Control Suite, Team Foundation Server, SharePoint, SQL Reporting systems, network VLANS, Tunnels and VPN connectivity. Analyze and resolve issues. Provide Root Cause Analysis

Lead R&D third party solution projects. Define results in Decision Analysis Reports for leaderships approval

Liaise with Project Management leads to gather and define system requirements. Plan, Design, Build, Test, Deploy Web, Application and End-User virtual servers. Record requirements for Configuration Management

Perform gap analysis for laptop refresh, OS upgrade to Windows 7 and requirements for developer environment. Install, configure and deployed. Captured developer image for future virtual environments

Host Client Facing projects requiring new systems, onboarding resources, technical and processes support

Facilitate Change Control meetings. Organize requests, stakeholder approval, schedule change and execute

Collaborate with SCRUM Masters to provide guidance and fulfill requests to customize of SharePoint Portal, SQL Reporting, Team Projects, Process Template and Security Group allocation.

Compose Technical Installation Guides, System Configurations, Disaster Recovery/Business Continuity Guides

Improve Resource Onboarding process by streamlining Muster-In process utilizing an email distributable spreadsheet to respective departments involved with providing access to site, services, and project systems

IT Technical Analyst - System Support Specialist 2003 - 2005

Office of Surface Mining, Department of the Interior, Alton, IL - Optimum Management Systems Federal Contractor

Primary point of contact for IT support to 25 on-site employees, 70+ systems, and 3 state field offices.

Triage incoming incident requests. Prioritize tasks to ensure critical issues were quickly resolved and proper support provided across all areas. Documented incident requests, incident solutions, system modifications

Provided Level I & II technical support to engineers, hydrologists, and scientists working with Autodesk Map2005, SurvCadd, Ground Water Vista application suites

Analyzed Nessus system security audit reports to determine what corrective action is needed to mitigate risks. Disabled insecure services, applied security patches to OS/Applications and perform anti-virus scans

Supported office systems, portable field computers, portable GPS devices and peripheral devices

Performed software installations, system upgrades for laptops, desktops and tablets

MIS Support Specialist B 2002 - 2003

Olin Winchester Corporation, East Alton, IL

Key role on an 8-member MIS Team fielding help-desk calls worldwide using an Automated Call Distribution System.

Provided in-depth Level I support to end users utilizing DameWare remote management system to install software and resolve hardware, software, peripheral device, network configuration issues. Escalated unresolved issues to Level II & III support teams

MIS Assistant Network Administrator 1998 -2002

Williams Patent Crusher and Pulverizing Company, St. Louis, MO

Provided comprehensive IT support for 80+ on-site-off-site, office and plant employees; including 65+ desktop and laptops. Rapidly promoted to Assistant Network Administrator after 6 months of service as the Data Processing Specialist

Directly responsible for installing software, workstations, laptops, peripheral devices and system upgrades

Provided Level I & II support for office applications, office systems, plant systems and network connectivity issues. Conducted end user training for new applications, workstations and devices

Executed PolEditor security policy for local and off-site plant workstations, preventing unauthorized employee Intranet and Internet access.

Installed BioMetrics fingerprint reader at designated plant access points. Setup fingerprints on main system

Implemented pcAnywhere remote access to provide off-site plant end users with real-time desktop support

Managed corporate accounts for Telecommunications System, International Calling Cards, Field Service Satellite Phones and hardware purchases

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