Project Manager Management

Steven Lee

Email: *********@********.***

Address: *** ***** ******** *****

City: Woodstock

State: GA

Zip: 30189

Country: USA

Phone: 678-***-****

Skill Level: Management

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Steven M. Lee, PMPA(R)

Senior IT Enterprise Manager

Summary

I am a High-Performing Services and Solution Program/Project Manager skilled in the design and delivery of cost-effective, complex business solutions with overall budget, revenue, and profit responsibilities to Fortune 500 companies for projects well over $10 million TCV.

Results-driven project-management professional with progressive experience and expertise in client-facing roles to produce project-management (PMBOK) activities such as project plans, project delivery, scope management, costing, scheduling, risk management, contract negotiations, planning and tracking, quality management, and change management throughout the project life cycle. Mastered skills in all phases of the project life cycle, from pre-sales support, initial feasibility analysis and conceptual design, planning, resource management, implementation, testing, and operations. I am experienced in strategic planning and forecasting against market and technology changes.

Technical guru experienced in the software development process, deployment of technology to meet global markets and internal customer needs, as well as complex technology management and integration in a multi-platform development and production environments.

My working experience during the past 25 years covers multiple lines of business (e.g. Banking & Financial Services, US Government, Military, Supply Chain Management, Manufacturing, Consumer Electronics, Public Sector, and Healthcare. I am a PMI Certified Project Manager with over 20+ years' leadership experience in solving complex business and technology challenges using a structured thinking approach for breaking down objectives into manageable units of work.. Performed technical and management activities across the full software development life cycle (SDLC) through consistent application of project management techniques based on PMBOK, RUP, Agile, and IBM methodologies. I progressed from a Software Developer, Systems Engineer, Software Engineer, technical lead, and Senior IT Architect to a Senior Project/Program Manager with management and delivery responsibilities for complex distributed systems technologies.

Skills

aa 25+ years' experience in large Corporate or Government IT environments

aa 15+ years' experience in Project Management

aa 20+ years' experience in IT services delivery that included the use of supplier and offshore resources.

aa 20 + years' experience providing analytical and problem solving skills needed to manage issues across multiple project teams.

aa 12 + years' experience with top tier-consulting firms (IBM and E&Y)

aa 10+ years with ITIL processes including: Configuration Management, Release Management, Change Management, Incident Management, Problem Management, and Knowledge Management.

aa 15+ years' experience in Federal and State Public Sector environments.

aa 12+ years' of experience working with Microsoft Project and the Rational suite of applications

aa 15+ years of experience across the systems development life cycle with experience in all project phases plan, initiate, elaborate, design, build, test, implement

aa Experienced with business process design, re-engineering, and preparation of associated documentation while working closely with customer SMEs.

aa Conducts full software development life cycle program process management, including requirements definition, fit/gap analysis, design, configuration, development, interfaces, testing, data conversion, cutover, communications, training, rollout, post implementation support and new release management.

aa Prioritizes projects and work based on risk, funding, and organizational strategic plans; manages in-house staff, offshore and contracting staff, project teams and any combination of work to facilitate the delivery of complex IT projects and programs.

aa Demonstrated ability to deliver high quality solutions on time and within budget, resolved development issues, and facilitated implementation of advanced technologies.

aa I am proficient in resolving moderate to very complex business and technical issues by application of engineering problem solving, strategic and structured thinking techniques.

aa Expert in the application of analytical rigor to decision-making, business acumen, and communication in both business and technical terms.

aa Managed large distributed, global, multi-cultural development teams against aggressive timelines. Communication management, progress reporting, and task management processes were evolved to accomplish effective team management.

aa Accomplished software development life cycle program process management, including requirements definition, fit/gap analysis, design, configuration, development, interfaces, testing, data conversion, cutover, communications, training, rollout, post implementation support and new release management.

aa Excellent skills in MS Office software tools including MS Project Server, Visio, MS Project, and SharePoint

aa Managed weekend and holiday deployments (Colgate, Lenovo, Philips)

aa Managed reporting for project performance (CPI, SPI, ETC, EAC, EVMS, risks, issues, actions), infrastructure ITIL, and business application PKIs. (Dashboards, scorecards, trend analyses, etc.).

aa Practiced proactive risk management with application of risk mitigation techniques to ensure a low risk delivery for a high quality solution.

aa Solid understanding and experience with integrated and distributed software development projects - front end, middle tier, backend, multiple operating systems, databases and network technologies & topologies

aa Strong background in business model/process transformation / transition (aaAas-isaa, aaAto-beaa, gap analyses) projects for custom and ERP solutions through application of Rational RUP business design techniques (e.g., sequence diagramming, use cases, process flows, business rules).

aa Accomplished transition management planning and facilitation roles for outsourcing, acquisitions, and divestitures.

aa Accomplished Supply Chain Management projects for B2B manufacturing, B2C retail, B2C healthcare using a combination of I2, Ariba, SAP, and custom application (Java, WAS, Oracle, WPS) development

aa I performed pre-sales support activities to include preparation and presentation of marketing presentations to Csuite and stakeholder groups. Applied advance business development skills to include up-sell and cross-sell techniques to increase and expand the business.

aa Managed client expectations based on periodic review of clientaaas needs. Established a governance process to formalize stakeholder communication and escalation processes with decision makers and influencers.

aa Demonstrated skills in developing resource-loaded project plans and schedules based on SOWs and derived WBSs. Used requirements traceability matrices where necessary. Tracked project status against these plans which included measurable SLI and KPI milestones.

aa Experienced in working with senior leadership and stakeholders to accomplish budget forecasting, planning, and controlling.

aa Solid experience with managing financials, financial analysis, and planning to include EVMS based reporting. I developed numerous MS Excel worksheets to plan and project labor costs while establishing and tracking planned vs. actual labor burn rates.

aa Demonstrated ability to understand diverse technology platforms (e.g. Windows, UNIX, Linux, Mainframe, VMware) for enterprise business solutions.

aa Accomplished budget and technical planning, solution design, and facilitated implementation as a Senior IT Architect for the deployment of system infrastructure (e.g., servers, network components, LPAR definitions, SAN storage, HA solutions) into data centers required to support business needs of the clients. System, network, and user security solutions were included.

aa Quick learner for new situations - Short startup times - use of methodology tailoring techniques as needed. Emphasis on detailed understanding of business objectives and requirements.

Work Experience: (Past 20 Years)

IBM Global Technology Services, Senior IT Program Manager (Contract Position) October 2012 aaa Present

I am responsible for the planning, facilitation, transition, and transformation of the Fannie Mae mid-range servers, OS, applications, and associated infrastructure into an IBM data center from existing US Government data centers. Scope of work includes 20,000 multi-generation midrange UNIX and Windows servers.

Xerox Services, Senior IT Program Manager, (Contract Position) August 2011 aaa September 2012

I performed the overall technical and program management activities for the Alaska Medicare Management Information System (MMIS). The large complex project was late by 3 years and included multiple issues with requirements, change/release management, and the absence of a structured program management and governance set of processes (Change/Release Management, Requirements management, and traceability). Accomplished the technical and management oversight across 14 global project teams (e.g. infrastructure, integration, custom development, reporting, data architecture, security) with more than 200 technical resources.. The MMIS product delivery was accomplished using a blending of RUP and Agile methods. PM tools included Rational Clearquest, Clearcase, RequisitePro, MS Enterprise Project Server, and SharePoint. Data center operations included IBM P7 class servers with multiple instances of WAS, Oracle, ITIM, ITAM, WPS, Java, J2EE, Cognos, Sunguard, and Docfinity. Transactional and DW/ OLAP Oracle database technologies were used. Software development activities addressed 1000+ use cases, 600 reports, 300 letters for 15,000 medical providers with associated members across the state of Alaska. Detailed, integrated MS Project plans were developed and managed to conclusion with both daily and weekly status reporting.

Encode, Inc., Senior IT Program Manager, (Contract Position) June 2011 aaa August 2011

Senior IT Project Manager supporting the IBM Software Group, Websphere Lab Services for developing new business with CatalystRx for a pharmacy services business. The customer failed to obtain project funding.

IBM Global Business Services, Senior IT Program Manager, Atlanta, GA (Contract Position) 2010 aaa April 2011

I performed a contracting role to IBM Global Business Consulting, Information Systems Security Group. I was responsible for supporting IT infrastructure outsourcing and transition activities for the Georgia Technology Authority (GTA) following GTA's divestiture of data center and IT operations to IBM. I directed the remediation of Data Center security and infrastructure deficiencies across multiple state agencies to include server security patching for hundreds of UNIX and Linux servers. I prepared a business/cost case, including ROI & TCO for a multi-year, multi-million dollar implementation of Tivoli ITIM Vault & Enterprise identity management. This work included an implementation of automating server patch management and health checks through use of the Tivoli Endpoint Manager (BigFix) application tools.

IBM Global Business Services, Senior Managing Consultant, Atlanta, GA 2000 - 2010

IBM Global Business Consulting (Business development & pre-sales activities are not shown). I departed IBM with an early retirement package.

I accomplished ten years of Technical and Management delivery services for IBM across Federal, State, DoD, and commercial lines of business. Most projects were sized between $1M and $100M while Lenovo and Philips engagements exceeded $100M. I successfully led business and proposal development efforts that included partner companies and multiple lines of business. I was the primary contact point to the customer with responsibilities for ensuring business, technical, and financial compliance to contract terms and conditions. Managed projects which employed diverse technologies and environments, (e.g. .NET, C#, ASP, J2EE, SOA, HTML/XML, ESB, JMS, SAP, PeopleSoft, MQ, PKI, Unix, Linux, Windows Server, VMware, mainframe integration, information security, DB2, Oracles, Websphere, and other technologies).

Client engagements during the ten (10) years with IBM:

IBM Global Business Services, Blue Cross Blue Shield, SR IT Program Manager NASCO.

I managed technical activities surrounding deployment of new claims processing applications into the NASCO healthcare mid-range UNIX and Windows data center environment. Managed work activities for offshore developers. Reviewed and approved change requests, supported service requests, performed management/technical facilitation of root cause analysis with addressing corrective actions for application/infrastructure deficiencies. I analyzed, planned, and facilitated client requests for new solutions. Technologies included Websphere Application Server, Process Server, Portal Server, WSRR Service Registry Server, DB2, MQ, JMS, Networks, firewalls, J2EE, Java, Data Power/ESB, Tivoli, ITCAM, and Websphere Process Server. Websphere Portal Server)

IBM Global Business Services, US Navy Joint Forces Command (JFCOM), Senior Program Manager.

This project was a POC for adaptation of SOA technology in a Linux/VMware environment to Navy existing legacy applications. Accomplished the leadership role for this SOA proof of concept project which successfully demonstrated viability of migrating to a (SOA) service based, virtual Linux environment.

IBM Global Business Services, HRMS Program Manager. This was an IBM internal project to consolidate multiple SAP HR instances. I managed Data Migration (DM) testing and cutover activities. I performed collaboration between offshore DM, testing, business, and other project teams. Utilized MS Project while leveraging the Accelerated SAP Ascendant Methodology (ASAP) (including detailed (W)RICEF tracking sheets. I managed offshore technical personnel in the design and implementation of solution architectures to support DB2 UDB, Visual Data Warehouse, Brio Reporting, SAP XI integration, MQSeries, and various programming languages within AIX and Windows NT/2000 environments

IBM Global Business Services, Senior IT Architect, and NTIA Coupon Distribution Program. This project supported a Federal program to provide coupons to consumers for migrating from analog to digital television. I traveled to the subcontractor located in Beaverton, OR to resolve technical and operational issues. I quickly identified corrective actions and delivered an effective remediation plan. I received a service award based on the successful reduction of production defects by 75%. Technologies included MS SQL, Session State Servers, and Windows Servers while addressing improvements in stored procedures (e.g. compile DOTNET code to SSIS package, ROWLOCK optimistic locking).

IBM Global Business Services, Senior IT Program Manager, and US Navy Facilities Command (NAVFAC). I directed services delivery to validate the software design methodology (Agile) for a US Navy Energy and Utility Monitoring project including identification of software development/test and network issues. Successfully identified remediation actions and delivered a Gap Assessment and Recommendations Report, an Implementation Plan, and Security Vulnerability Assessment Report. EVMS financial management processes, employing Cognos was used for progress reporting. Excellent customer/stakeholder relations were developed and maintained throughout the 7 month engagement. I used Microsoft SharePoint for storing project artifacts.

IBM Global Business Services IT Operations Delivery Project Executive, Lenovo. Managed ongoing data center and call center operations for Global IT Operations affecting 60 countries and 4 service centers. Operations included support SAP HR, GERS, e-HR (Siebel) applications, and associated hosting environments and infrastructure. I defined and implemented steady-state ITIL V3 operations policies and procedures for change, release, and incident management. I facilitated resolution of technical issues while ensuring that appropriate interface, infrastructure, and data controls were deployed/tested. I maintained excellent stakeholder relationships throughout the 2 years and multiple roles for this client.

IBM Global Business Services, Senior IT Project Manager, CVS Pharmacy. This was a project to outsource the CVS PeopleSoft HR applications to IBM. I planned, coordinated, and facilitated a move to production and outsourcing to India for CVS PeopleSoft HR applications while coordinating the activities of 200 IBM and CVS personnel. HR Applications included Benefits, EDRM, and Fulfillment for 150,000 employees. I facilitated resolution of production issues and provided client briefings, while managing the 24x7 command center operations.

IBM Global Business Services, Senior IT Program/Transition Manager, Lenovo. This project covered the divestiture of HRMS operations for the Personal Computer Division employees from IBM to Lenovo. I was the North American Transition Manager with responsibilities for the design, build, test, and deployment phases to deploy new HR operational environments. The scope of effort included implementation of Lenovo Americaaaas HR applications (e.g., GERS, SAP Payroll, Performance, and T&E). I organized and managed the 24x7 command center operations from the Costa Rica Service Center while leveraging the Siebel CRM help desk application. In addition to Siebel, alternative CRM applications used to handle incident resolution included Remedy, Clarify, and Managenow. I responded to numerous technical and organization issues with a 100% resolution record. I was recognized by the Lenovo senior leadership for producing an outstanding transition plan. I managed project activities across multiple project teams while relying on a common set of milestones/toll gates to ensure synchronization of schedules. I performed the planning for EMEA and AP transitions. These activities included travel to Budapest for implementing a new call center. I trained and mentored the transition manager that would later lead the EMEA transition activities.

IBM Global Business Services, Senior IT Program Manager, Colgate. Performed overall leadership for delivery of technical services outsource Colgate procurement B2C business and IT operations to IBM. I assumed a troubled SAP PTP project which was over budget and behind schedule. I aaAcrashedaa the project schedule by quickly reorganizing the team, adding personnel, and improving customer relationships. Successfully concluded all testing and move to production on the original schedule while moving overall program status from Red to Green over a five month period. Achieved a high level of customer satisfaction through inclusion of client personnel in delivery activities. A revenue bump of $27M was achieved by accelerating completion of project deliverables.

IBM Global Business Services, Technical Program Manager, SunTrust Banks, Inc. Managed delivery of technical services and solution development for a S1 Corporate Banking Solution. Deployed a 9 person IBM development team to accomplish integration, data conversion/migration, and testing activities. I performed a bottoms-up project sizing analysis, which resulted in an account revenue increase by $2.2M against a 51% GP. I identified a two-thirds reduction in the clientaaas hardware procurement costs. Managed a combined IBM and SunTrust team of 85 individuals to complete the design and coding of integration and data components associated with 29 legacy mainframe applications and the subsequent integration with the S1 application. Prepared a detailed MS Project schedule, program deliverables, and managed issues, actions, risk, change management, communications plan, facilitated team and client meetings, and produced weekly status reports to the senior client leadership.

IBM Global Business Services, Technical Project Manager, & Program Transition Manager, Philips Consumer Electronics. I managed delivery of technical services for the largest component of a $300M Project to outsource Philips North American product support, manufacturing, and WMS services to IBM. I joined the project prior to contract award and established a 45 person team to design, build, test, and deploy a custom Java application for customeraaas service contracts. I facilitated a business design Methodology Adoption Workshop (MAW) based on RUP to develop use cases, process flows, and business rules, which led to a baselined business design. I facilitated design/build/test actions across technical teams to ensure a quality solution. Managed deployment of software change management (CM), incident/defect management with Rational Clearquest, and implemented a software release strategy, which included the introduction of a iterative Functional Demonstrations. Early submission of design specifications was accomplished through reuse of related artifacts. Performed the Program Transition Manager role for the planning and subsequent execution of a very successful July 4th production cutover across different teams comprised of approximately 200 SMEs.

IBM Global Business Services, Technical Project Manager, Fidelity Property Insight. I performed the project manager role to facilitate delivery of application development services for migrating a property management application from a legacy mainframe application to a Microsoft .NET / C# based solution. I completed the project startup, which included overall project scope, objectives, WBS, staffing plan, and the MPP project plan. Offshore and onshore teams represented total staff of 40 developers. Offshore development work focused on the Brio reporting solution. A tailoring of Agile and RUP methodologies formed the basis for accomplishing the development tasks. I implemented a Software Change Management process for the large volume of client-initiated changes.

IBM Global Business Services, Project Manager, Hitachi Storage Technologies. Delivered technical services for migrating a disk drive materials management system to SAP MM and I2 DM. Accomplished the project planning and transition activities while leading a development team. I worked with the SAP development team to integrate the SAP and I2 applications.

IBM Global Business Services, Senior IT Architect, IBM World Wide Distribution. While working in Canada for a year, I performed the solution architecture design for a global export application based in Markham, Ontario. My design activities included legacy system integration, data migration/conversion, and functional integration with the Global Trade Management software product from Vastera, Inc. My project deliverable(s) included the completed architecture design (e.g., Visio, Excel, PPT, and MS Word) and build documentation. I defined long-term IT strategies based on integrating transportation, product warehousing, procurement, accounting solution, and DW technology.

IBM Global Business Services, Project Architect, and IBM Storage Technologies. I performed technical leadership role to accomplish delivery of a project to divest IBMaaas disk drive manufacturing business to Hitachi. I designed the solution architecture associated with I2 Supply Chain Planner, Factory Planner, and Total Order Management. Facilitated resolution of technical issues associated with data migration, conversion, integration and testing. Performed or led the planning, design, and deployment of the data center environments for a manufacturing demand planning solution to support Hitachiaaas new drive manufacturing operations.

IBM Global Business Services, Senior IT Architect, E2Open. Accomplished delivery of technical services and data center infrastructure design/build tasks for a project to deploy an Electronics B2B Marketplace for Lucent Technologies. I led the technical team to complete the technical architecture design, construction, deployment, integration, and test of six (6) Trade Matrix 5.01/Oracle 8.1.6 environments.

Ernst & Young, LLP (CapGemini), Senior Managing Consultant July 1999 to September 2000

Client engagements during the 18 months with E&Y: I departed E&Y as CapGemini acquired our consulting group.

I performed a lead technical role associated with development of ecommerce strategies, application, and security architectures.

Client engagements with Ernst & Young

Ernst & Young, LLP (CapGemini), and IT Architect, Delta Technology: Objective of this engagement was to prepare an unsolicited RFP to Delta Technologies. I completed a technical assessment for upgrading mainframe, UNIX systems, and applications to generate an estimated 2-5% increase in ticketing revenues based on increased aircraft loading efficiencies.

Ernst & Young, LLP (CapGemini), and IT Architect, Medassets: Project scope was to develop a group purchasing solution for a startup HealthCare Procurement Company. I performed the architecture design for a B2B private marketplace within the Healthcare Industry. Prepared a conceptual design of the software and hardware architecture, and compiled a budgetary analysis. Evaluated Atlanta area hosting offerings and conducted on-site reviews of data centers at AT&T, Sprint, Level 3, and Exodus. Technologies included i2 CM, Oracle 8i, and Aspect applications.

Ernst & Young, LLP (CapGemini), Technical Project Manager, Cinergy: Deplored a secure data interfaces solution with external suppliers in conjunction with deregulation of energy providers within the state of Ohio. The architecture design encompassed creation of VPN to mainframe connections to support access by 3rd party energy providers.

SunTrust Bank, Chief Application Architect and Chairman of the Internet Task Force 1998 - 1999

National Security Agency (NSA); Senior Project Engineer, Data Center Operations 1996 - 1998

Harrogate, England

United States Army Operational Test & Evaluation Command (OPTEC), Senior Software Engineer & Systems Analyst (US Army Aviation) 1988 - 1996

United States Army Operational Test & Evaluation Command (OPTEC)

Education:

B.S., Electronics Engineering, University of Central Florida, Orlando, Florida

Certifications:

PMP Certified 2008, PMP Number: 1212999

George Washington University, UNIX Systems Certified, 1996

Rational Unified Process Certification, 2000

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Steven M. Lee, PMPA(R) *********@********.***

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