Title:Help Desk Analyst

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NAME: Jay Moskowitz

ADDRESS: *** **** **

CITY: Brooklyn

STATE/PROVINCE: NY

ZIP/POSTAL CODE: 11209

COUNTRY: USA

EMAIL: abpqg9@r.postjobfree.com

PHONE: 718-***-****

CANDIDATE ID: 109752

CITIZENSHIP: US

Citizen

EDUCATION: Bachelor Degree

EXPERIENCE: 9

WILL RELOCATE: Open

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: $45000 $49999

HOMEPAGE:

HOTSKILLS: Windows 98(5), Windows NT 40(5), Windows 2000(1), MS office 98(4), Word

Perfect 8(3), Docs open(4), outlook(4), Groupwise(4), ticket tracking software(9), Netware

40(3), Lotus Notes 40(3), Lotus Notes 45(2)

ESUME

Jay Moskowitz

538 80th Street

Brooklyn, N.Y. 11209

(718) 238 - 4165

SUMMARY:

Senior Help Desk analyst with leadership qualities and a proven track record who adapts

quickly to new environments. Interacts well with end users, clients, vendors and tech

support personnel to maintain optimal system performance.

A self starter who learns quickly is highly motivated and is a team player.

SOFTWARE:

MS Windows 95 / 98 and NT 4.0, Word 97,2000, MS Office 95, 97, WordPerfect 8, Docs Open,

iManage

Helpstar, Support Magic, Heat,Track-It, Help Master pro, Clientele, Lotus Notes, CC:Mail,

GroupWise, Outlook 97

Delta View, Comparerite, PC anywhere, Proxy, Novell NetWare 4.0, Netview(NCCF/NPDA),

TSO/ISPF, VTAM

HARDWARE:

PCs: IBM, COMPAQ, AST, GATEWAY, Dell 350's 400's, Dell Laptops.

Networks: Client Server, Token Ring, Star/Bus LANs, Active/Passive Hubs, concentrators

Knowledge of IBM 3090, ES9000, Data scopes, Tape drives and various printers.

EXPERIENCE:

Responsible for Help Desk Level 1 and Desktop support for over 2000 users.

Provided phone support of Windows based applications including MS Office and many

proprietary packages.

Resolved Trouble calls via phone and escalated calls when needed to Tech Support.

Responsible for keeping lines of communication open between management and the help desk.

Interacted with Tech support, Vendors, and management to resolve system issues.

Provided management with weekly status reports.

Sills, Cummis and Radin

(Consulting Position) May 2001June 2001Help Desk Analyst

Phone and Desktop Support of software and hardware issues, Resolved trouble calls level

1, escalated when needed.

Windows 98/ Citrix, User base 500, iManage, MS office 2000, Groupwise

Pennie & Edmonds (Consulting Assignment

)

May 2000May 2001Help Desk Analyst

100% Phone support of Software and Hardware, Responsible for keeping lines of

communication open between the help desk and management, evaluate software packages and

report findings to management.

Windows 95, User base of 500,MS office 97, 2000, Group wise, Docs open, Proxy, Lotus

Notes 4

LeBoeuf, Lamb, Green & Macrae

March 2000May 2000Senior Help Desk Analyst

End user support of software and hardware, Resolved trouble calls and made follow up

calls to users.

Interacted with software vendors to up software packages, involved in special projects to

roll out upgrades.

Windows 98, PC user base of 800, Docs open, Group wise, DTE

Estee Lauder

( Consulting Assignment) January 2000March 2000Scheduler / dispatcher

Responsibilities included assigning trouble calls to technicians, follow up with end

users.

Windows NT 4.0 support, User base of 1000 in multiple locations.

Katz Media Corporation

June 1999 - January 2000Senior Helpdesk Analyst

/ Desktop Support

Phone support of end users, TV and radio stations Interacted with tech support to resolve

system issues.

Windows NT 4.0, user base of 4000, Outlook 97, MS office 97

U.S. E.P.A

. (Consulting Assignment) August 1998 - April 1999Help Desk Analyst

/ Desk Top Support

Duties included over seeing the procurement process and providing phone and desktop

support.

Provided management with weekly inventory reports and Month-end status reports.

Windows 98 support with user base consisting of 1200 users.

EPSTEIN/ BECKER and GREEN

(Consulting Assignment) March 1998July 1998Help Desk Analyst

Windows 95, User base of 1000, Docs open, Group wise,Kept Lines of communication open

between roll out team and management during during roll out.

NEW YORK HOSPITAL

(Consulting Assignm

ment) April 1997

- March 1998

PC support/ help desk

Windows NT/ User base of 2000, Lotus Notes 4, TSO, Netview, VTAM

CHASE MANHATTAN BANK

(Consulting Assignment) November 1994 - March 1997Help Desk Analyst

Windows 95 / User base of 1000, Lotus Notes

CITIBANK (Consulting Assignment

)

September 1993 - September 1994Global Help Desk Second

Windows 3.1 / User base of 1200, Lotus Notes

SHEARSON/LEHMAN BROTHERS Inc

. July 1989 - August 1993Permanent

position

Monitored production flow transmission to insure completion, monitored and maintained

mainframe system and made active CICS regions to allow users to access the regions,

interacted with vendors to document

E.F. HUTTON & Co

. April 1985 - October 1989Data Technician / Network Operator

( Permanent Position)

end-users and vendors to resolve system issues and update online documentation; support

of end-users, monitored data communications lines, leased lines utilizing Data scopes and

loopback test equipment.

EDUCATION:

Technical Career Institute,

NY, NY August 1983

Associates Degree

in Computer Science

City College of New York

June 1978

Bachelor of Science Degree,

Marine Engineering Sciences

Murphy Marine International,

NY, Dallas, Texas, California May 1977 - March 1985

Offshore engineer, Oil rig / saturation diver / Research Diver- Woods Hull Oceanographic

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