Human Resources Manager

Angela L.M. Stopper Mobile: 814-***-****

Home: 814-***-****

Email: abpqfx@r.postjobfree.com

Address

**** *********** *****, ***** *******, Pennsylvania 16801, United States

Key Skills

PhD candidate (ABD) focusing on human resources and organization development in the area of workforce

education and development.

Seven years of experience in strategic review, collaborative development, planning and delivery of degree

and executive level programs for global students and clients .

Twelve years of operations management experience in the area of executive education including logistical

planning, faculty selection and management, program design and delivery supervision, post-program

evaluation, and ensuring client success and satisfaction.

Education

ABD Doctor of Philosophy in Workforce Education and Development

Expected,

Concentration in Human Resources and Organization Development

Spring 2013 The Pennsylvania State University Cumulative GPA: 4.00

Master of Science in Workforce Education and Development

2009

Concentration in Human Resources and Organization Development

The Pennsylvania State University Cumulative GPA: 3.97

Bachelor of Science in Marketing and International Business

2000

The Pennsylvania State University Cumulative GPA: 3.83

Professional Experience

Global Portfolio Strategist August 2011 - present

Penn State World Campus

Development of the overall globalization strategy for Penn State World Campus

Research the global market, analyze competition, and work collaboratively with senior leadership and

operations teams to build a portfolio of new and modified business programs to meet global demand

Establish, implement, and monitor partnership agreements with global universities and domestic partners

to develop World Campus as a global delivery unit for Penn State

Relationship management with Penn State s global corporate partners, including full customer support

services to increase enrollments in credit and non-credit distance education programs

Provide leadership and facilitate collaboration among customers, faculty and program development staff

to design appropriate global programs utilizing the capability of World Campus, Penn State Continuing Education, Penn

State s Video Learning Network and Outreach Non-credit

June 2010 August 2011

Global Relationship Manager

Penn State Outreach Strategic Initiatives

Development and tracking of the marketing plan for Penn State s Intensive English Communication Program

(IECP)

Collaborative work with the University Office of Global Programs, Penn State s learning centers, and numerous

academic departments to advance Penn State s global mission

Custom program development incorporating the skills of IECP and numerous colleges wit hin Penn State

Represent Penn State s IECP at student recruitment events worldwide (Kazakhstan, Indonesia, Vietnam)

Relationship development with embassy advisors and educational attach s to increase enrollments of

sponsored students in Penn State s IECP

Proposal writing and contract program development

Professional Experience (continued)

July 2005 June 2010

Assistant Director of Operations

Penn State Executive Programs

Oversee all activities, staff, and budget associated with the planning, coordination, and administration

of a portfolio of over 90 custom and open-enrollment programs yearly

Manage ongoing relationships with a diverse portfolio of clients including members of the United States

Department of Defense and corporate clients representing over $1 million in top-line revenue

Participate on teams tasked with researching current market trends and organizati onal climate to

develop program content

Maintain current faculty relationships while recruiting for and developing new content experts for programs

Gather and analyze feedback to test program effectiveness and update program content

Act as the lead Program Manager while managing and directing a staff of five part -time Program Managers

Recruitment, training, and leadership of a diverse staff of both full and part time employees

October 2000 July 2005

Manager of Operations

Penn State Executive Programs

Coordination and booking of all logistical details associated with a portfolio of over 120 custom and

open-enrollment programs yearly

Control of a program operations expense budget of $800,000

Contract negotiation and management with University and non-University vendors

Production and coordination of all program related documents including program agendas, menus, and

learning materials

Assist program participants with program registration and other customer service needs

Travel to, and on-site coordination of, select off-campus programs

Maintaining two executive education facilities (maintenance, technology updates and building upgrades)

Professional Accomplishments

Client Proposals in development with The King Khalid University and Taibah University in

Development Saudi Arabia with a potential net income of $950,000

Increased enrollment in Penn State s IECP by 13% in the spring 2011 term and 83% in

the summer 2011 term

New client prospecting, including 20 students form the Turkish Educational Attach for

fall, 2011

Operations Successfully planned over 90 educational events yearly

Management Managed over 1000 participants yearly to ensure that their logistical needs were

addressed while attending Penn State s executive education events

Program Program managed approximately 15 weeks of executive education yearly

Management Managed over 300 participants yearly to ensure that their education goals were met

while attending Penn State s executive education events

Professional Committees

UPCEA Global Associates, Penn State World Campus representative

Regional

ADEC Program Panel, Penn State World Campus representative

Committees

Member, Comparative and International Education Society

Penn State Penn State Outreach Transition Team

Committees Penn State Business Solutions Strategic Planning Team

Numerous employee search and hiring committees

Research

Current PhD Research Focus Success factors in building online executive development seminars

in three universities: A collective case study

Master s Thesis

August 2009 How the learning preferences of a generationally diverse workforce

will affect client expectations for executive education

April 2009 Consulting Project EXECUTIVE COACHING: A review of what is currently offered and

the potential for university based executive education providers

April 2009 W orkshop Development Managing in a Multi-Generational Workplace

December 2007 Needs Assessment A look at past participant experiences in general management

training at Penn State Executive Programs and the need for

additional development activities

Presentations

Research Seminar to the Vlerick Leuven Gent Management School, Success Factors in

February 2012

Building Online Executive Education

Teaching Seminar to the Vlerick Leuven Gent Management School, OD 101: Introduction to

February 2012

Organization Development

56th Annual Conference of the Comparative and International Education Societ y, Generational

April 2012

Cohorts and their Impact on Learning Style Preferences: A Comparison of the U.S. and

Chinese Adult Learner.

Computer Skills

Microsoft Suite Extensive experience using Microsoft Windows and Microsoft Office

CRM Software Skilled usage of flatbridge customer and operations management software

(http://www.flatbridge.com/)

Skilled usage of ACT! Premium client development software

(http://www.sagenorthamerica.com/)

Collaboration with Penn State s marketing team to upgrade Penn State s

Website graphic

design experience Intensive English Communication Program website

Creation of a personal and a social-group website

Targeted landing page developed for United Technologies Corporation to

improve the client experience and increase enrollments for World Campus

Awards / Recognitions

Silver American In-House Design Award from Graphic Design, USA for the 2011 IECP brochure

2011 and 2012 recipient of the Edward L. and Dessa B. Keller Memorial Scholarship

Biltmore 2009 Honors Edition of Who s Who Among Executives and Professional Women

Honorary Gunnery Sergeant (GySgt) in the United States Marine Corps

Resources

Visit my website or profile for additional information, references, and professional network information:

http://www.personal.psu.edu/alm251/

http://www.linkedin.com/pub/angela-stopper/10/b07/a75

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