Customer Service High School

Debra Williams

Email: ********@***********.***

Address:

City: Kapaa

State: HI

Zip: 96746

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional 13 years.

Educational Background:

High School Dipolma from James Campbell High School, HI 1/2001 to 6/1976 (High School)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional 13 years client interface experience as lead dental assistant.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Inventory control familiarity

Adaptive team player

Opening/closing procedures

Creative problem solving

Critical thinking

Customer Service

Scheduling

Service Orientation

Speaking

Time Management

Accomplishments

Patient Interface

Greeted patients upon entrance, escorted to treatment rooms, prepared patients for procedures, advising preoperative information.

Anticipated doctor's needs facilitating completion of operational therapies. Reviewed postoperative patient care instructions.

Adapted, developed patient centered treatment plans.

Conducted more than 1,000 personalized patient consultations during 12 year career.

Coordinated, scheduled patients future appointments.

Accurately documented treatment to streamline insurance processing.

Training

Responsible for providing vision, guidance to new employees training them on OSHA procedures and safety creating optimal patient care.

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Inventory Control

Restocked and organized items as necessary and as directed.

Purchasing

Maintained inventory of dental supplies and completed purchase requisitions as necessary.

Work Experience

August 1999 to August 2012

Interdent/Fairwood Gentle Dental Renton, Washington

Lead Chair Side Dental Assistant

Greeted, prepared patients for dental examinations.

Properly sterilized dental equipment and examination rooms in accordance with infection control policies.

Effectively operated X-ray machines, developed X-rays.

Coordinated appointment schedules for both the dentist and oral surgeon.

Routinely completed inventory, supply orders and restocked supplies.

Reviewed status of waiting room on routine basis to ensure that patients seen in timely fashion.

Provided appropriate postoperative instructions as prescribed by dentist.

Thoroughly gathered, recorded medical and dental histories and vital signs of patients.

Made preliminary impressions for study casts and occlusal registrations for mounting study casts.

Correctly arranged instrument trays prior to dental procedures and surgeries.

Duplicated X-rays requested by insurance companies.

Performed laboratory and radiologic support functions such as preparing materials and models.

Proficiently assisted dentist with diagnostic, Preventative, General, Orthodontic, Endodontic, Surgical and Periodontic procedures.

Educated patients about proper oral hygiene and prevention of dental diseases.

Applied fluorides or other cavity-prevention agents to inhibit tooth decay.

Expertly managed difficult or emotional patient situations and responded promptly to patient needs.

Recommended products and devices for patients' home care.

Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.

Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.

Consistently ensured functioning and sterilization of equipment being used.

Delivered preoperative and postoperative care.

Educational Background

James Campbell High School Ewa Beach, Hawaii

High School Diploma High School

Coursework in Dental Continuing Education

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