Customer Service Representative

Kelly Heim

Email: ********@******************.***

Address:

City: Lockport

State: NY

Zip: 14094

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Cashier and customer service representative skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Williamsville South High School, Williamsville NY 1/2001 to 6/2008 (Liberal Arts)

High School Dipolma from Erie Community College, Williamsville NY 1/2001 to 11/2012

Job History / Details:

Summary

Cashier and customer service representative skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights

Superior communication skills

Advanced mathematical aptitude

Cheerful and energetic

Superior organization skills

POS system operations

Staff training and development

Dependable and reliable

Savvy negotiator

Large cash/check deposits expert

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Experience

May 2010 to November 2012

NOCO Energy Corporation Getzville, New York

Cashier, Customer Service Representative

I have prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints.

December 2007 to July 2008

Mighty Taco Incorporated Williamsville, New York

Line cook, Cashier

I correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Cut and chopped food items and cooked on a grill or in fryers. Mastered Point of Sale (POS) computer system for automated order taking. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils.

August 2006 to November 2007

PetsMart Clarence, New York

Cashier, Customer Service Representative

I maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Achieved high sales percentage with consultative, value-focused customer service approach. Worked as a team member performing cashier duties, product assistance and cleaning.

December 2005 to August 2006

Johnny's Pizzeria Cheektowaga, New York

Line cook, Cashier

I cleaned and prepared various foods for cooking or serving. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Greeted guests and sat them at tables or in waiting areas.

Education

2008 Williamsville South High School Williamsville, New York

High School Diploma

Graduated in top 30 percentage of class

Erie Community College Williamsville, New York

Liberal Arts

Contact this candidate