Customer Service Administrative Assistant

Gwendolyn Sharpe

Email: ********@*********.***

Address:

City: Cedar Hill

State: TX

Zip: 75104

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Soldan High, Metro ZZ 1/2001 to 6/1971 (General Studies)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Attention to detail

Active listening skills

Strong organizational skills

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

SENIOR TRAINING PROGRAMM

March 2012 to 11/14/2012 12:00:00 AM

AARP SER - SCEP Dallas, Texas

Recepiontist

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer complaints.

April 2009 to October 2011

Tarrant County SER-SCEP Fort Worth, Texas

Receptionist

Education

1971 Soldan High St. Louis, Missouri

High School Diploma General Studies

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