Customer Service Sales
Resume:
Rebecca Salyer
Email: ********@***********.***
Address:
City: Herndon
State: VA
Zip: 20171
Country: USA
Phone: 703-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Educational Background:
High School Dipolma from Broad Run High School, Ashburn VA 1/2001 to 6/2002 (n/a)
Job History / Details:
Career Overview
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Skill Highlights
Administrative support
Schedule management
Meets/exceeds goals
Project planning
Attention to detail
Staff motivation
Employee training and development
Data Entry
Critical Thinking
Microsoft Excel
Microsoft Office Suite
Microsoft Outlook
Proofreading
Time Management
Telephone Skills
Client Relations
Computer Proficiency
Creative Problem SOlving
Customer Service
Core Accomplishments
Operations
Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
Accountable for all operations of busy office, including client interviews, telemarketing department,and scheduling.
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Research:
Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed, faxed, and billed clients accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
September 2009 to 11/14/2012 12:00:00 AM
Elove Matchmaking Falls Church, VA
Sales Manager
Interviewed and educated 20 potential clients a month
Responsible For opening and closing office
Bank Deposits
Spreadsheets of monthly sales report
Quality Check on existing members
Upgrading clients to more advanced packages to better suit there needs
prepared schedule for all employees
handled the hiring of employees
successfully trained all new employees
July 2005 to September 2009
Quadrant Inc Herndon, VA
Account Manager
Reviewed resumes and screened applicants for potential job placements.
Scheduled and conducted interviews with applicants.
Made 450-600 cold calls a week
Maintained and grew lasting relationships with clients.
Made recommendations to clients regarding potential applicants for the hiring needs.
Checked references, verified past employment, and education/ degree of applicants.
preformed general administrative duties such as answering a mulit-line phone system, greeted clients and guest, processed applicants, filed clients folders, faxed paperwork, ordered supplies when needed.
Made marketing calls; successfully securing new clients.
March 2002 to July 2005
Great Expectations Tysons Corner, VA
Membership Manager/ Sales
Interviewed potential members ( discussed the different levels of membership) and signed them up.
Was the personal shopper for 5-10 VIP clients a month ( Matched them up based on compatibility)
Interviewed 20 clients a week and maintained a 70 percentage close ratio.
Enrolled 40-60 clients a month.
conducted picture/video interviews (after they enrolled)
Created and Implemented a customer satisfaction program to ensure that customers were happy and to make sure they were utilizing their membership.
Hosted and planned 12 successful events per year for members. (Singles in the city, mini golf, wine tasting, dances, seasonal events etc.)
Managed and trained 2 productive staff memebers.
Handles all scheduling for my department.
December 1998 to July 2002
Blind Shade and Shutter Chantilly, VA
Receptionist/Sales
Ordered and tracked monthly supplies for office
Traced and monitored timely arrival of customer orders to ensure customer satisfaction.
Processed blind orders for 5 outside sales representatives
Set up customer installations.
Inside sales/ generated 10 referrals to sales team a month.
Handled account receivables (quickbooks software)
Education
2002 Broad Run High School Ashburn, VA
High School Diploma
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