Customer Service High School

Confidential User

Email: ********@***********.***

Address:

City: Dublin

State: OH

Zip: 43016

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Inside Sales Representative driven to obtain new customers quickly and effectively. Motivated to generate and increase sales while delivering top-notch customer service.

Educational Background:

High School Dipolma from Columbus State Community College, Columbus OH 1/2001 to 6/1993 (Electronic Technology)

High School Dipolma from DeVry Institute of Technology, Columbus OH 1/2001 to 11/2012

High School Dipolma from River View High School, Columbus OH 1/2001 to 11/2012

Job History / Details:

Professional Summary

Inside Sales Representative driven to obtain new customers quickly and effectively. Motivated to generate and increase sales while delivering top-notch customer service.

Core Qualifications

Specializes in [intermodal transportation and TruckloadCheerful and energetic

Strong sales-closer

Dependable

Clear and articulate phone manner

Experience

11/28/2012 12:00:00 AM

Verizon Wireless Dublin, Ohio

Senior Customer Service Representative

Assisted customers on billing inquiries, rate plans, and services for wireless phones.

Resolved technical wireless problems over the phone and noted problem areas.

Libby Owens Ford: Filled orders for customers.

Pulled and packed auto glass.

Loaded and unloaded trucks with forklift.

Stocked warehouse with cherrypickers and reach trucks.

Served as a team leader and Hazmat battery operator changer for the equipment on shift.

Air Net System (U.S.

Check): Sorted canceled checks for Federal and commercial banks to ship overnight via plane to various hubs around the United States.

Team leader of inside sort crew.

Set up sort nightly and weighted each load for jet and plane service.

11/28/2012 12:00:00 AM

Norbet Trucking Corporation Columbus, Ohio

Dispatcher/Broker

Built and maintained new customer base for Ohio office.

Managed billing and accounting payroll for drivers.

Checked carriers for safety rating and on-time reports.

Managed 10 flatbed trucks and 25 rollerbed lanes for UPS.

11/28/2012 12:00:00 AM

Eagle Global Logistics Groveport, Ohio

Dispatched dedicated truck load lanes.

Tracked and traced over 200 loads per night.

Loaded and unloaded trailers.

Performed yard checks for trailer count.

Handled paper work for drivers.

Merck Medco - Senior Customer Service Represesentative: Explained prescription plans and billing inquiries to customers and adjusted claims.

Notified customers of changes to their plan.

Explained to customers procedure to enroll in the mail order prescription plan.

11/28/2012 12:00:00 AM

Schneider National Trucking Hilliard, Ohio

Carrier Sales Coordinator

Established and maintained positive working relationships and open, accurate and timely two-way communications with drivers and internal associates.

Ensured compliance with all policies and procedures.

Made safety-conscious decisions.

Identified and resolved potential customer service, cargo claim, maintenance, and equipment issues.

Handled routine payroll settlement questions for driver associates.

11/28/2012 12:00:00 AM

Forward Air Incorporated Groveport, Ohio

Logistics Specialist

Solved customer issues.

Negotiated with carriers to obtain the best service for the right price.

Worked with internal operations and sales to develop creative operational approaches and maintain long-term business relationships.

January 2010 to October 2012

Pacer Dublin, Ohio

Inside Sales Rep.

Solicit prospective new customers via phone for Intermodal,Truckloads and LTL.

Price quote customers and secure shipments.

Manage accounts and grow current customer relationships.

Answer billing questions and explain Pacer's overall portfolio.

International shipping import and export and expedited services.With a over all profit margin of $325,000 in one year.

Education

2006 Columbus State Community College Columbus, Ohio

Electronic Technology

1995 DeVry Institute of Technology Columbus, Ohio

Electronic Technology

1993 River View High School Warsaw, Ohio

High School Diploma

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