Customer Service Management

Pedro J. Orihuela

Email: abpq9g@r.postjobfree.com

Address:

City: Pinellas Park

State: FL

Zip: 33782

Country: USA

Phone: 727-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Ability to meet deadlines, maintain attention to details and accuracy, while working in a team or group environment. Communicate clearly verbally and written with vendors, employees, and management. Excellent customer service skills. Proficient at time management, multi-tasking, and deductive reasoning skills.

Educational Background:

High School Dipolma from Remington College, Tampa Palms FL 1/2001 to 1/2007 (Computer Networking Technology)

Job History / Details:

Summary

Ability to meet deadlines, maintain attention to details and accuracy, while working in a team or group environment. Communicate clearly verbally and written with vendors, employees, and management. Excellent customer service skills. Proficient at time management, multi-tasking, and deductive reasoning skills.

Highlights

Exceptional knowledge of networking concepts, Microsoft operating systems.

Strong ability to troubleshoot and repair printer, PC, and server hardware issues.

Solid understanding of Windows XP, Windows Vista, Windows 3.1/95/98/2000 and NT

Microsoft Office 2003

WAN, LAN and TCP/IP Networks

Network Implementation, Troubleshooting and Support

PC repairs & upgrades

Bilingual (spanish)

Experience

September 2010 to Current

Walmart Saint Petersburg, Florida

Stocker

Set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Answer customers' questions about merchandise and advice customers on merchandise selection.

January 2007 to Current

PC UNLTD Pinellas Park, Florida

Owner

Analyzed, planed, designed, and installed new personal computer systems.

Reviewed, maintained and performed upgrades to existing personal computer systems .

Investigated hardware and software problems; including minor system hardware and communication repairs.

Management and maintenance of hardware and software inventories.

Management of desktop operating systems.

May 1993 to December 2005

I.A.T.S.E. Local 39 New Orleans, Louisiana

Stagehand

Performed clearing backstage area and stage/studio at the ending of show and construct scenery and booths.

Education

2007 Remington College Tampa, Florida

Associate of Science Computer Networking Technology

Certifications

MCDST

CCNA

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