Customer Service High School

Shenelle Chandler

Email: abpq9a@r.postjobfree.com

Address:

City: Silver Spring

State: MD

Zip: 20901

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from National Christian academy, Ft Washington MD 1/2001 to 5/2004 (General)

High School Dipolma from Glenville State College, Ft Washington MD 1/2001 to 11/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Store maintenance ability

Inventory control familiarity

Customer service expert

Adaptive team player

Visual merchandising proficiency

Opening/closing procedures

Cash management

Multi-Task Management,

Telephone inquiries specialist

Computer proficiency, Coordination

10-Key

support,

Filing

Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint

Microsoft Word

Data entry

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Technical Troubleshooting skills

Work Experience

November 2012 to Current

Redcarpet Silver Spring, MD

Concierge

Greet all residents as they come into the building

Answer all phone calls in a timely manner

Receive all resident shipped packages

Submit all maintenance request

Manage all keys to the property

Secure all resident information

Issue parking passes to all residents

December 2006 to August 2010

Verizon Wireless Clinton, MD

Customer Service Rep

Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Assisted customers in finding out-of-stock items.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Took special orders in person and over the phone to generate of additional revenue.Processed merchandise returns and exchanges.

May 2006 to October 2006

Ranch House Restaurant Oxon Hill, MD

Waitress/Cashier

Greeted and seated customers

Placed orders

Met every customers need

Provided a clean environment

Stocked up on supplies

Educational Background

2004 National Christian academy Ft. Washington, MD

High School Diploma

2008 Glenville State College Glenville, WV

Bachelor of Science Biology

Only completed two years did not graduate.

Continuing education in [Information Technology]

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