Customer Service High School

John L Gulley III

Email: abpq94@r.postjobfree.com

Address:

City: Mattapan

State: MA

Zip: 02126

Country: USA

Phone: 617-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To use my skills, experience and adaptability to obtain a Network administration, engineering position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies. My recent experiences have been in the Financial, Legal and Pharmaceutical industries.

Educational Background:

High School Dipolma from Kaplan University, Boston MA 1/2001 to 9/2012 (Information Technology)

High School Dipolma from Emerson College and Salem State College Performi, Boston MA 1/2001 to 11/2012

Job History / Details:

Summary

To use my skills, experience and adaptability to obtain a Network administration, engineering position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies. My recent experiences have been in the Financial, Legal and Pharmaceutical industries.

Highlights

Exceptional troubleshooter

Systems design

Self-starter

IT security policies

Customer service specialist

Network configuration and support

Desktop and laptop expert

Active Directory

Data connectivity

VoIP knowledge

CPU, RAM and hard drive performance testing

Disaster recovery environments

Accomplishments

Oversaw IT support for 15 physical servers, 200 plus users with desktops and laptops.

Maintained 100 percentage uptime for 52 weeks in a row working with our networking group in San Diego.

Managed and maintained a LAN running on 2 WS-C6504-E switches along with all cabling.

Experience

August 2007 to Current

LPL Financial Services Boston, MA

Systems Analyst

Analyzed software, hardware and network systems for various transmission systems.

Maintained company servers, computers, printers, cables and other equipment.

Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.

Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Worked with a set of company-wide information assurance and security standards and procedures.

Replaced boards, changed servers and loaded and tested software applications.

Responded to all client requests for technical support by phone, email and the inter-office chat service.Worked with outside vendors and teams to develop voice and data wiring infrastructure.

Assist in standardizing PC configurations using SCCM and manual install processes when needed.

Support and troubleshoot Junos Pulse/Juniper VPN issues for remote employees Support all remote users.

Provide setup, configuration and training of mobile, tablet and telephony devices for all users.

Provide setup and support for audio and video conferencing needs.

11/28/2012 12:00:00 AM

Print room supervisor and receiver

Supervise staff members and implement work plans to ensure responsiveness, efficiency and quality of work produced.

Monitor work of night operator to ensure daily production is printed and distributed by given control times.

Train and supervise staff on operation of print room equipment, conduct performance reviews and give salary recommendations also suggest any type of corrective action when deemed necessary.

Act as backup to print room staff; print and distribute reports; confirms and checks.

Train Print room staff on MVS/TSOP best practices Work with Mainframe Helpdesk on procedures for requesting duplicate reports and using best practices with respect to production requests.

02/07 to 06/07

Edwards Angell Palmer & Dodge LLP Providence, RI

Desk Side Support Tech

Provide desk side assistance to any client of the firm that tier I or II cannot resolve over the phone.

Travel between different offices providing assistance to local techs and their client Troubleshoot various issues from Hardware to software Assist in firm architecture of OS also configure all systems leaving the HelpDesk for deployment Work with network admin on migration from EALAW to new EAPDLAW domain and troubleshoot any issues that are related to the migration Travel between all offices Boston, New Jersey, New York, Florida to assist in migrations, coverage for techs who are on vacations or when there is a need.

03/06 to 02/07

Shire HGT Pharmaceuticals Cambridge, MA

Senior Help Desk Engineer

Provide phone coverage when needed Provide desk side support to a variety of Dell and HP desktops and laptops Provide level II troubleshooting for all clients in the organization Software installs and configurations Comply with company standards on software, installs and hardware configurations Communicate directly with vendors with respect to minimum requirements and company standards.

11/05 to 07/06

IBM Boston, MA

Systems Services Representative

Troubleshoot/Resolve customer hardware/software PC problem tickets related but not limited to: Windows OS and MS suite Complete all tasks within the customer deadlines and maintain high customer satisfaction.

Good person to person communication skills are required as employees often work in a team environment.

Perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore for end users within Service Level Agreement timeframes, and completing all related administrative duties.

02/05 to 11/05

Wilmer Cutler Pickering Hale & Dorr Boston, Ma

Help Desk Analyst

Participates in analysis of client identified issues or problems which may require changes to procedures, standards and systems.

Responds to telephone calls, email and personal requests for technical support tracks and monitors the problem to insure a timely resolution and follow up.

Provide support for Microsoft Windows 2000 and XP and the entire Office 2003 suite that is customized by the company.

Provide desk side support for users who experience hardware issues or need logon assistance.

09/96 to 10/04

JPMorgan Investor Services Boston, Ma

Systems Administrator production help desk

Provide application support to Dublin, Australia, U.K., Luxembourg, Boston and New York.

Password resets on Chase Trac, G.E.M.S., ACES Monitor transmissions to insure that we are in accordance with the SLA to our clients.

If transmissions are late troubleshoot the issue(s) or escalate the issue(s) until it is resolved.

Provide hardware server support to Boston.

Monitor Production Servers for possible errors throughout my shift.

Education

Kaplan University,

Bachelor of Science Information Technology

Emerson College and Salem State College Performi Boston, MA

A Certified, Network Certified, MCP and MCDST Certified

MCSE training Windows 2000, Windows XP

Pinnacle Training Group

Contact this candidate