Customer Service Administrative Assistant

Sandra Harvey

Email: ********@***********.***

Address:

City: Snow camp

State: NC

Zip: 27349

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from University of Fayetteville, Fayetteville NC 1/2001 to 1/2012 (Psychology)

High School Dipolma from University Of Phoenix, Fayetteville NC 1/2001 to 11/2012

High School Dipolma from Brookstone College of Business, Fayetteville NC 1/2001 to 11/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Travel administration

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office

Spreadsheet development

Report analysis

Staff motivation

Employee training and development

Claims appeal procedures

Insurance processing

Current Procedural Terminology (CPT)

Patient charting

Health insurance processing

Insurance eligibility verification

Inventory systems

Medical billing

Travel Arrangements, Travel Booking, Travel Planning,

Documentation, Email, Executive Management Support,

Filing, Grammar, Internet Research, Letters and Memos, Documentation, Email, Executive Management Support

Spreadsheets

Creative Problem Solving, Critical Thinking,

Customer Service, Data Collection, Data Entry

Core Accomplishments

Calendaring

Planned all meetings and travel for CEO.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Scheduling

Managed daily schedules for Physicians and patients.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance

Assisted patients with application for Medicare and initial appeals for payments.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Planning

Arranged, scheduled and coordinated all logistics and travel itineraries for one Physician.

Professional Experience

2007 to Current

UNC Chapel Hill, NC

Administrative Support II

Answer phones, schedule appointments, Support the Office.

Manager.

Schedule meetings, maintain internal filing, copying/faxing, organize.

correspondence, and maintain a library of related materials for the researchers.

Complete travel arrangements, complete reimbursements from travel.

Schedule special procedures for patient care.

Obtain insurance authorization, and or follow-up on denials.

Update Physician CV or Bio for the most recent activity.

Verify information received from other facilities as a referral is complete prior to appointment.

This includes medical records, pathology slides, and images on disk.

2006 to 2007

Nova Medical Associates Burlington, NC

Office Manager/Clinical

Performing employment screening, interviewing, and terminations, creating employee schedules, maintaining adequate stock levels, composing various forms of correspondence, processing incoming and outgoing mail, maintaining physicians' appointment books, and overseeing physicians' with appointments.

1999 to 2006

American Express Travel Service Greensboro, NC

Procedural Testing Coordinator

Performing bone density testing, pulmonary function testing,.

stress tests, allergy testing via Clia machine, metabolic testing, and spirometry.

testing.

1998 to 1999

Medi-Stat Management Burlington, NC

Credit Analyst

Negotiating collections, locating card members, updating phone numbers and demographics information, collecting on past due accounts, processing payments, implementing payment arrangements with card members, and sending account history letters.

Processing medical claims, processing aging reports, calling claim rejections, maintaining accounts payable and accounts receivable.

1993 to 1998

Duke University Medical Center Durham, NC

Payroll Analyst

Generating payroll, analyzing accounts receivable, completing.

financial reports.

Education

May 2016 University of Fayetteville Fayetteville, NC

Master's Degree Psychology

Focus on,Bachelors,

May 2012 University Of Phoenix Phoenix, AZ

Associates Degree Psychology

March 2006 Brookstone College of Business Greensboro, NC

Select One Medical Assisting and Office Technology

Focus on,Professional Development. Related Coursework

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