Customer Service Management
Resume:
Joseph Slade
Email: abpq3t@r.postjobfree.com
Address: **** ******* **** **
City: Croswell
State: MI
Zip: 48422
Country: USA
Phone: 810-***-****
Skill Level: Management
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Joseph Slade
6070 Wellman Line rd Croswell, mi 48422
PHONE: 810-***-****
CELL: 810-***-****
EMAIL: abpq3t@r.postjobfree.com
OBJECTIVES AND ASSESTS
I wish to bring my experience as both a hard worker and professional leader to a growing market. My assets include the ability to do following: Supervise bookkeeping, maintenance of property, and employees Create schedules and generate payroll Ability to deal with unstructured problems Communicate professionally using multiple formats Disseminate information and instruction Write and implement company policy Communicate with local and state officials
I have consistently participated in and coordinated the following trainings: Health and Safety Proficiency and Standards Employee Conduct and Professional Expectations Explanation of Programs to new employees, clients, and the community
My experience in both the public and private sectors has given me a unique prospective on the requirements of quality management. I believe in giving the employee the tools to do a quality job, then using objective methods to ensure that the product meets or exceeds company standards.
WORK EXPERIENCE
June 2006-February 2012
Day Treatment Night Watch, Port Huron, MI
-Head Supervisor Supervise surveillance officers Coordinate hiring of new employees On call for emergencies (24 hours) Create employees schedules Communicate with court, school, and clinical staff Supervise kitchen Oversee building/vehicle maintenance Write and implement program procedure Communicate with county, state, and federal governments in regards to funds and standards
-Liaison Officer Participate in DHS planning and placement meetings Prepare paperwork for and participate in probation violation and show cause hearings Generate daily point sheets, which reflect student progress Prepare and conduct review hearings Communicate with clients family on a daily basis Facilitate clients reentry into an appropriate educational system Coordinate the transportation of students and parents Administer drug testing Administer medication Maintain records Provide written reports of behaviors
January 2001-February 2006
Slades Floor Covering, (Self Employed Contractor) Fort Gratiot, MI
-Flooring Installer Install carpet, vinyl, laminate, tile, and hardwood Provide estimates Supervise employees Provide customer service Coordinate bookkeeping and advertising
October 2000-January 2001
McCormick Catholic Academy, Port Huron, MI
-Social Studies/English Teacher Planned and implemented instruction Engage students with a variety of learning styles Evaluated and communicated student progress with parents Worked cooperatively with students, parents, and faculty
EDUCATION Siena Heights University, Adrian, MI
September 2008-April 2010 Bachelor of Arts Major: Multidisciplinary Studies (Management)
Michigan State University, East Lansing, MI
August 1994 May 1999 Major: Engineering Total credits: 110
Technical Skills
Experience with a variety of computer programs including Microsoft Office Word Excel Power Point Publisher
.
REFERENCES
Charlie McCorkle
Juvenile Probation Officer
201 McMorran Blvd
Port Huron, MI 48060
Mike Sullivan
Assistant Director for Day Treatment/Night Watch
5833 San Juan Drive
Fort Gratiot, MI 48059
Letters of recommendation are available upon request.
Contact this candidate