Adjuster

Location:

Posted:

November 25, 2012

Resume:

Mona's InformationLocation: Fayetteville, NCTitle: Special Asset Adjuster 1Experience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-06-21 Helpful Links

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OBJECTIVE I would be a great asset to any company that would employee me with my many years of experience in both collections and customer service. I am dependable, trustworthy and customer service oriented.

WORK EXPERIEE

Special Assets Adjuster I October 2008 - present

BB&T Bank

Banking

Commercial Collections

Commercial collections of heavy collateral, i.e. 18 wheeler trucks, flatbeds, large machinery, etc. Assist clients with different payment programs so that they can get their accounts current. Submit check payments by phone to customer service to process, resolve billing issues

Sr. Collections Associate December 2002 - February 2008

IKON OFFICE SOLUTIONS Macon, GA

Business Services - Other

Commercial collections, problem solving invoice disputes, taking meter reads,working with sales and service to resolve billing issues, taking inbound calls from customer service, maintaining agings from 30days to write-off

Collector June 2001 - November 2002

Syncom Houston,Tx

Collect on repossessed mortgages and autos,skip tracing,dealing with creditors and attorneys in regards to settlements or disputes,request breakdowns of balances owed to creditor,request full and final releases for the customer once the accounts have been either paid in full or settled in full

Collector February 1999 - May 2001

FMA Houston,Tx

Collect on charged off credit card accounts,skip tracing and use of criss-cross,request breakdown of balance owed to creditor,make payment arrangements or settlements,solve problems on charged off accounts,process CBR's

Collector June 1985 - February 1999

Foley's Dept Store Downtown Houston,Tx

Collect on delinquent accounts including skip tracing and use of criss-cross and microfiche,pull statements and tickets for customers,solve problems on customer accounts including processing fraud charges to the Fraud Department

EDUCATION Vocational, 0 0 - 1 1992

Texas School of Business Houston, TX Computer Accounting Specialist

High School or equivalent, 9-1967 - 6 1969 Hope Mills High School Hope Mills,

SKILLS

10 Key Expert

Microsoft Outlook Expert

Microsoft Excel Intermediate

Oracle 11.03 Expert

Advance Application Expert

Profinia Application Intermediate

Microsoft Access Intermediate

REFEREES