Customer Service Assistant

Laurisha Fleming

Email: *********@********.***

Address: P.O. Box 261954

City: Conway

State: SC

Zip: 29528

Country: USA

Phone: 704-***-****

Skill Level: Entry

Salary Range: $31,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

3746 STONEHAVEN DRIVE * CHARLOTTE NC 28215

704-***-**** * *********@********.***

LAURISHA N FLEMING

OBJECTIVE

Seeking an opportunity where I can gain experience with customer service.

EDUCATION

2008 - 2012 Virginia State University Petersburg, Virginia

Bachelor`s of Science in Interdisciplinary Studies/ minor Elementary Education

Academic Scholarship (2008-2012)

Dean`s List (2010-2012)

Certified in Education (May 13, 2012)

RELATED EXPERIENCE

06/20/2012 - Present Myers Park Mortgage Company Charlotte, NC

Processing Support (Loan Setup)/Appraisal Specialist

Requested and followed up on appraisal orders

Acted as the only source of communication between the loan officers and appraisers

Supported the processing team by requesting needed information

Categorized materials from the loan originators

Assisted in fine-tuning the loan setup process

Streamlined the process of obtaining verbal verifications

Trained several employees, including the manager, in loan setup

01/2012 - 05/2012 Chimborazo Elementary Richmond, VA

Student Teacher

Facilitated collaborative learning in line with Standards of Learning for Virginia

Worked on Virginia Grade Level Alternative objectives with students

Incorporated a successful classroom management program into the 5th grade

Provided intervention on the failed Standards of Learning

Arranged educationally themed bulletin boards

Integrated technology into lessons

Prepared lesson plans for all of the core subjects

08/2010 - 05/2012 Virginia State University Petersburg, VA

Resident Assistant (Howard Hall)

Facilitate programming that informs and educates residents

Work with a team of employees in order to manage residents

Provide building coverage by being on duty

Perform safety checks in each room in the building when needed

Makes monthly themed bulletin boards

06/2010 - 08/2010 Independent Employment Charlotte, NC

Summer School Tutor

Improved articulation with words as it pertains to reading

Worked on proper syllable use and noun and verb agreement

Focused on basic addition and subtraction skills

05/2009 - 01/2011 Rainbow Clothing Charlotte, NC

Sales Associate

Provide amicable customer service

Assist in theft prevention

Maintain store`s appearance

02/2010 - 04/2010 Virginia State University Petersburg, VA

Student Tutor

Edited grammatical and structural errors in student`s papers

Assisted with areas in need of improvement in math and writing

08/2008 - 05/2009 Virginia State University Petersburg, VA

Clerical Assistant

Organized student`s information into spreadsheets for the office

Sorted files of past and present Interdisciplinary and Secondary students

Arranged office materials and books for Professional Education Program

07/2007 - 08/2008 Showmars Restaurant on Eastway Charlotte, NC

Waitress/Cashier

Happily and efficiently served customers

Maintained store appearance

OTHER EXPERIENCE

2011 Chimborazo Elementary Richmond, VA

Practicum Student

Observed the management and teaching skills of the homeroom teacher

Aided the instructor with classroom management

Participated in Language Arts instruction

Reflected on the strategies of the teacher

Developed philosophies for educating and supervising

2011 The Betterment of Brothers and Sisters Inc. Petersburg, VA

Highway Cleanup Aide

Clean debris that could harm environment around adopted highway

2011 Virginia State University Petersburg, VA

School Restoration Assistant

Helped to restore Peabody Middle School by painting and cleaning

2011 KAP/North Elementary Petersburg, VA

Elementary School Mentor

Mentored Elementary students weekly

Introduced new academic concepts and reinforced old ones

2009 Habitat for Humanity Petersburg, VA

Deconstruction Assistant

Helped deconstruct a barn for the purpose of making spaces for homes for the less fortunate

2007- 2008 Faith Soldiers Word Ministries Charlotte, NC

Camp Leader/Teacher

Taught Elementary level Spanish and Reading

Chaperoned daily activities

Mentored children

COURSE WORK

Language Acquisition and Reading; Science Process Skills; Data Driven Instructional Design; Critical Issues in Education; Curriculum and Instruction Elementary and Middle Grades; World Geography

SKILLS

I have an extensive amount of experience in the area of customer service. I also recognize how to be a team member who is uplifting and efficient. In addition, I work effectively and expeditiously as a single unit as well as multi-task in order to complete assigned tasks. My knowledge of working with Microsoft word, excel, PowerPoint, and publisher also happens to be wide-ranging.

ACTIVITIES

Virginia State University Gospel Chorale 2008-2009; Student Senate 2010; Betterment of Brothers and Sisters Incorporated 2011; Breaking the Silence 2011; Resident Assistant 2010-2012

REFERENCES

Available upon Request

3746 Stonehaven Drive: Charlotte, NC 28215; 704-***-****

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