Customer Service Sales
Resume:
Andy Richardson
Email: abppxx@r.postjobfree.com
Address: *** ********* ****
City: Charleston
State: WV
Zip: 25314
Country: USA
Phone: 304-***-****
Skill Level: Director
Salary Range: $130,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
445 Kessinger Road
Charleston, WV 25314
E-Mail:- abppxx@r.postjobfree.com
Andrew N. Richardson
Objective
Executive leadership in high-performing public, private, or higher education organization designed to utilize executive management, legal, risk management, sales management, marketing, customer service, financial management, and government affairs knowledge and experience.
Skills
Extensive management, visioning, marketing, sales, and leadership experience in insurance, government, and nonprofit organizations
Extensive experience in Financial Goal-Setting, Budget development, Profit/Loss sheet management, and acquisition initiatives
Capable of managing a busy organization, with multi-location personnel, as well as a high diversity of responsibilities, needs, and constituencies
Aggressive success in sales management, sales, marketing, product development, and customer service utilizing active listening and problem resolution
Relationship management with regulators and carriers related to workers` compensation third party administrator compliance, including development of claims management guidelines, SAS-70, Type II compliance, and other core proficiencies
Expertise in legislative drafting, development of regulations, advocacy, and substantive knowledge in workers` compensation, unemployment compensation, and related employment programs
Effective in working with Congress, state legislatures, regulators, interest groups, and community organizations
Strong communication skills in speaking, writing, proofreading, grammar, and developing social network media
Frequent presenter in continuing legal education seminars on topics associated with workers compensation law and trends, and unemployment compensation law and trends
Quick study, effective trouble-shooter/problem-solver
Experience
Wells Fargo Disability Management
Senior Vice President
Responsibilities have included sub-profit center management; negotiation of contracts; development of new products, including captives and group programs; relations with workers` compensation insurance carriers; development of workers` compensation managed care programs; management of relationships with medical and pharmaceutical managed care organizations; promotion of selling workers` compensation administrative services to sales offices of Wells Fargo Insurance Services USA throughout the United States; budget development; personnel decisions; assistance with workers` compensation and other insurance products to customers and brokerage staff. Intimate working relationships with self-insured and insured companies, carriers, sales staff, and regulators.
Reed Brothers, LLC
Executive Vice President
In-house executive and legal service for family-owned natural gas exploration business in the Appalachian Basin. Successful revision of insurance program, initiation of fee escalation clause in Joint Operating Agreements for well services to over 300 gas wells, and strengthen relations with the Oil and Gas Division of the West Virginia Department of Environmental Protection.
WV Bureau of Employment Programs
Commissioner
During the administration of Governor Gaston Caperton, served as West Virginia`s first cabinet-level Commissioner of the Bureau of Employment Programs. Responsible for West Virginia`s Workers` Compensation, Unemployment Compensation and Job Training systems, and Job Services offices. This agency had over 1300 employees, 22 locations, and approximately $800 million annual responsibility. Some of my major accomplishments during my tenure include:
Elimination of the Unemployment Compensation debt incurred during the recession of the early 1980s.
Initiated a Career Services Center model and innovative training program to meet emerging employment needs in such areas as avionic repairs in the Clarksburg/Fairmont area and home nursing services in southern West Virginia.
In partnership with the United States Department of Labor and various Senate and Congressional Committees, crafted a redesign of the national employment and training system, ultimately enacted as the Workforce Investment Act.
A complete overhaul of the workers` compensation system which resulted in The Workers` Compensation Fund receiving its first clean audit opinion in the program`s 80 year history. The clean audit opinion led to an upgrade in the Bond Rating for West Virginia`s State Government for the first time in 20 years.
Implemented the state`s first ever safety and loss prevention initiatives, alternative underwriting options, and stronger accounting practices. These efforts established the groundwork that led to privatization of the workers` compensation system in West Virginia.
McDonough Caperton Insurance Group
Various
General Counsel, Director of Administration, and Director of Compensation Programs were concurrent roles while serving in this organization, a predecessor to Wells Fargo Insurance Services. Various responsibilities included drafting ERISA-compliant Plan Documents, negotiating contracts, oversight of building and grounds, profit center management of third party administration activities, and executive and legislative relations, including licensing in multiple states.
West Virginia Department of Employment Security
Attorney and Acting Commissioner
In this job, expertise was developed in Unemployment Compensation, the public Job Service system, Trade Act retraining and compensation caused by trade policies, Labor and Economic Research, and other work associated with the workforce. Responsibilities included handling policy and procedure development, procurement and contract issues, personnel issues, appeals of unemployment issues, legislative drafting, legislative relations, and federal-state relations. By 1985, during the gubernatorial transition, at age 27, appointed Acting Employment Security Commissioner by Governor Rockefeller, serving two months, ensuring a smooth transition until Governor Moore's appointee could be seated. During this transitional time, engaged in the unique experience of arguing a Supreme Court case while also serving as Employment Security Commissioner.
Office of the Kanawha County Prosecutor
Assistant Prosecuting Attorney
This was my first job after law school, after an internship at the Office of the Kanawha County Prosecuting Attorney while still a law student. Responsibilities included handling prosecutions of people charged with a variety of major and minor crimes, as well as a variety of administrative hearings.
Education
West Virginia University Morgantown, WV
B.A. Cum Laude (1979)
J.D. (1982)
Professional
Wells Fargo Insurance Services Million Dollar Club, Producer Council, and Executive Council
Chair, Wells Fargo Insurance Services Workers` Compensation Industry Group
Licenses in West Virginia - attorney; insurance agent (all major lines)
Member - various committees regarding workers` compensation, self-insurance, unemployment compensation, and risk management
Civic
Charleston City Council - Citywide Member At-Large, 2011 - present. Service on Planning Committee, Parks and Recreation Committee, and Facility Committee
Charleston Civic Center Board of Directors, 2010 - 2012
West Virginia Consolidated Public Retirement Board, 2009 - present
Instructor, West Virginia University Eberly College of Arts and Sciences Political Science Department, Political Science 321, West Virginia Government and Politics, Fall Term, 2011
Distinguished Graduate, WVU Political Science Department, 2009
Recipient, Wells Fargo Insurance Services W.G. Caperton Award for Community Service, 2007
WVU Political Science Department Advisory Board, 1997-present
WVU Eberly College of Arts and Sciences Advisory Board, 2005-2011
WVU College of Law - Visiting Committee; Alumni Association (Chair); Developmental Council (Chair, 2004)
Dean Search Committee, WVU College of Law, 1981-1982; 2007-2008
South Charleston City Council (Finance Chair), 1987-1988 In addition to Finance, service included Street Committee Chair and as a member of the Parks and Recreation Committee
South Charleston Area Development Corporation, 1987-2001
Leadership West Virginia Board of Directors, 2000-2006
Member and Officer - Private Industry Council of West Virginia, 1989-97
Chair - Troop Committee, Buckskin Council Boy Scout Troop 195, 1999-present
Christ Church United Methodist - Trustee Chair, Staff-Parish Relations Chair, Athletic Director and Basketball Coach
References
Gaston Caperton, President,
The College Board, 45 Columbus Ave, New York, NY 10023-6992
Phone 212-***-**** Email: abppxx@r.postjobfree.com
W. Marston Becker, President and Chief Executive Officer
Alterra Capital Holdings, Ltd., Alterra house, 2 Front St, Hamilton HM11 Bermuda
Phone: 860-***-**** Email: abppxx@r.postjobfree.com
Craig H. Underwood, Managing Partner
Underwood Partners, 57 Hedge Road, Brookline, MA 02445
Phone: 617-***-**** Email: abppxx@r.postjobfree.com
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