Brian W. Massie, MCSE

*** ****** ****

Stroudsburg, Pennsylvania 18360 &nbsp Phone: 570-***-****

Email: abppst@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Systems Engineering

IT Management

Network Administration

Systems Security

Solution-focused, dynamic Information Systems Professional with extensive technical experience combined with proven leadership capabilities. Created disaster recovery plans for LTS Builders, LLC and led technology upgrades and conducted technology due diligence for Pocono Health Systems. Able to articulate complex technical information to business clients and communicate business needs to technical teams. Earned reputation for becoming the "go-to" technical person. Completed Microsoft Server 2003 MCSE: Security Certification - held by only 19,961 people worldwide. Completed Master's Degree in Organizational Management, focused on IT. Impeccable interpersonal, critical thinking and problem solving skills.

PROFESSIONAL EXPERIENCE

TECHNICAL SKILLS

Certifications:

CompTIA A+ Hardware Certified; CompTIA Network+ Certified; CompTIA Security+ Certified; Microsoft Server 2003 MCSE: Security Certified

Software:

Microsoft Word, Excel, Access, PowerPoint, Outlook, Visio, AutoCAD, Active Directory, Group Policy Management, DHCP, DNS, McAfee ePolicy Orchestrator, WSUS, Lotus Notes, Dameware, Citrix, PC Anywhere, Panda Anti-Virus, Symantec Backup Exec, Solarwinds

Platforms/Operating Systems:

Microsoft: Windows XP, Vista, Server 2000, Server 2003 Mac: Leopard, Tiger, Panther AS/400

Hardware:

Dell, HP

Networking:

LAN, POP, TCP/IP, DHCP, DNS

PROFESSIONAL EXPERIENCE

POCONO HEALTH SYSTEM, East Stroudsburg, Pennsylvania 2008-Present

Production Services Analyst II

* Manage and perform operational support for health system's PC and server environment, including multi-tiered technical diagnostics, issue resolution and troubleshooting.

* Oversee all IT enterprise vendors, budgeting, future technology planning and help desk team.

* Supervise and coach teams during enterprise infrastructure upgrades and maintenance projects.

* Lead hardware, software, procurement and disbursement enterprise projects.

* Install, configure and maintain operating systems, applications and desktops.

* Develop and implement new policies, requests for proposals and documentation.

* Partner with executive team; serve as a technical advisor.

* Evaluate new technologies, hardware and software; establish baseline level systems.

* Built and maintain inventory database with equipment, hardware and maintenance schedule records.

* Rolled-out 125 computers across enterprise and produced $80,000 vendor days event.

* Played instrumental role in helping to upgrade technology for ER patient point-of-care systems.

LTS BUILDERS, LLC, Marshalls Creek, Pennsylvania 2006-2008

Network Support Engineer

* Served as part of the core IT management team, working with the CEO daily; provided expertise in innovative new technologies that could help grow market share; managed vendor relations.

* Ran entire help desk operations, set up remote network, and managed data backup solutions.

* Provided 24/7 on-call business critical support to more than 250 users; troubleshot technical issues.

* Maximized network data integrity and confidentiality by maintaining and auditing user security permissions through Active Directory.

* Coordinated and managed large projects, including creating a network architecture diagram, training sessions for various platforms, and company's disaster recovery plan; deployed smart phones.

* Partnered to managed file, print and application server consolidation project.

* Wrote technical manuals with step-by-step processes on customizing and standardizing applications.

* Assessed applicable WSUS updates; ensured compatibility between updates and corporate network.

* Helped plan for company's national expansion; developed technology plans.

* Created file shares across multiple domains and developed hardware/software inventory.

* Improved overall efficiency of virus scan DAT coverage from 74% to 98%.

* Nominated for "Employee of the Year" - received "Employee of the Month" for work results.

* Elected to steering committee to improve energy, empowerment and education of employees.

CAREER EDUCATION CORPORATION, Center Valley, Pennsylvania 2006

National Admissions & High School Admissions, Lehigh Valley College

* Entrusted as only person to manage and represent both national and high school admissions for the college; analyzed and assessed students' qualifications for college enrollment.

* Delivered presentations to potential students on college's academic programs.

* Executed phone and television marketing campaigns to generate awareness and quality leads for the college; selected by management and staff to conduct the campaigns.

* Presented with "Beacon Award," "Life Saver Award," and "President's Treasure of Knowledge Award."

FAIRFIELDS RESORTS, INC., Shawnee-On-Delaware, Pennsylvania 2005-2006

Sales Representative

* Marketed and sold timeshares to customers; earned ranking as a "Top 10 Sales Representative" consistently during tenure.

Additional Experience: Case Worker, Big Brothers Big Sisters of the Bridge Serving Monroe County

EDUCATION

MISERICORDIA UNIVERSITY, Dallas, Pennsylvania

Master of Science in Organizational Management, Specialization: Information Technology, 2009

* Research Proposal: Employee Internet Use in the Workplace: Help or Hindrance?

EAST STROUDSBURG UNIVERSITY, East Stroudsburg, Pennsylvania

Bachelor of Science in Psychology, 2005

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