Customer Service Management

Sumesh Karivelil

Email: abppra@r.postjobfree.com

Address: ***** ******** **

City: Germantown

State: MD

Zip: 20874

Country: USA

Phone: 240-***-****

Skill Level: Experienced

Salary Range: $83,000

Willing to Relocate

Primary Skills/Experience:

Electronic Health Records SQL SPSS,Excel Cerner Research

Educational Background:

Masters Degree, Health Informatics

University of Maryland University College, 09/2009 - 08/2012

Adelphi, MD

Bachelors Degree, Physical Therapy

Mahatama Gandhi University, 02/1994 - 02/1999

Kottayam, Kerala, India

Job History / Details:

SUMESH B. KARIVELIL

19906 Waterloo Ct., Germantown, MD 20874

Tel: 240-***-**** * Email: abppra@r.postjobfree.com

Career Profile:

Healthcare information and management professional with extensive clinical, managerial, and research skills. Background includes clinical care, hospital operations, hospital planning, healthcare policy, healthcare research, health data management, hospital information systems, document imaging, and release of information. Experience serving on a team to develop case studies for healthcare policies. Expertise to serve on vendor or client side in the design and development of proprietary electronic medical records systems, and Project Management skills acquired through working on projects, and completion of graduate programs in Hospital Administration and Healthcare Administration Informatics. Also acquired comprehensive knowledge of revenue cycle management during graduate courses in Healthcare Administration Informatics. Thorough knowledge of HIPAA, Federal and State regulations, and accreditation standards. Writing, analytical, and statistical skills demonstrated in published research articles.

AREAS OF STRENGTH

* Data Collection Methods

* SPSS, SAS & Excel

* Qualitative & Quantitative Analysis

* Hospital Management

* HIPPA & HITECH

* Clinical Care

* Public Health

* Healthcare Informatics

* Project Management

* Electronic Health Records

* Document Imaging

EDUCATION

University of Maryland University College, Adelphi, Maryland.

Masters of Science, Healthcare Administration Informatics (2012)

Montgomery Community College, MD

Certificate, Health Unit Coordinator (2006)

Tata Institute of Social Sciences, Mumbai, India.

Masters of Business Administration, Hospital Administration (2001)

Mahatma Gandhi University, India

Bachelors of Science, Physical therapy (1999)

TECHNICAL ENVIRONMENTS

Cerner Millennium * Centricity QS * Softmed * Clinstar * Horizon Emergency care * Codonix * RADNET* Escription * Kofax Capture * Oracle SQL * MySQL * RDBMS * Visual Basic * Adobe Indesign * MS Project * MS Visio * Windows Server * OSX

PROFESSIONAL EXPERIENCE

HOLY CROSS HOSPITAL, Silver Spring, Maryland 2006 to Present

Health Information Specialist

* Manage Electronic Health Records, including data handling, document imaging, indexing as well as verification and quality check.

* Abstract medical data.

* Process medical records requests and supervise release of information in accordance with HIPAA.

* Retrieve information from patient charts, microfiche, microfilm and clinical software and databases.

* Oversee Customer relations. Recognized customer service excellence.

* Provide technical assistance to physicians with Electronic Medical records.

* Designed the telephone tree.

* Developed electronic notification for physician`s delinquent orders to eliminate regular paper mailing.

* Conducted business analysis of Release of Information process and suggested ways to improve it.

* Charged with coordinating `Forms on Demand` Project that is intended to replace the most used hospital paper forms.

WALKMOTION, INC., Kochi, India 2010 to 2012

Co-Founder, Senior Advisor

* Provided project management advice.

UNIVERSATA, INC., Germantown, MD 2005 to 2006

Quality Assurance Specialist-Medical Records

* Checked HIPAA compliance and quality of information before information release.

* Managed Customer relations and coordinated activities with other team members.

* Trained and inducted new department employees.

* Worked with IT department to improve the functionalities of the Electronic Health Record system.

* Worked with the management to improve the process of managing medical records.

SOUTH ASIAN TIMES, Takoma Park, Maryland 2005 to 2006

Design and Layout Manager

* Oversaw the layout, design and news selection.

KOOPLICATT AYURVEDIC HOSPITAL, Kottayam, India 2004

Management Consultant

* Played a key role in planning and setting up the clinic.

* Helped to develop a documentation system to manage patient Information, medical records, accounting and inventory.

* Oversaw staff and managed day-to-day activities and public relations.

INDIAN INSTITUTE OF MANAGEMENT, Ahmedabad, India 2001 to 2003

Research Assistant

* Worked on various public health, health financing, and policy related projects.

* Worked on Projects sponsored by Royal Netherlands Embassy Development Corporation, and International Health Policy Programme, New York.

* Identified research areas, abstracted documents, conducted literature searches and reviews, designed research instruments, collected, analyzed, interpreted data, and wrote reports.

* Coordinated network of technical partners, liaised with various governmental and non-governmental agencies. Executed surveys and interviews as part of various projects. Carried out small research and consultancy assignments with high degree of freedom and decision-making under project leader`s supervision and guidance.

* Arranged workshops and conferences, and managed financial and logistical aspects.

* Prepared presentations, minutes and reports of meetings and conferences.

* Participated in studies involving costing, personnel, and legal aspects of mental health sector in the state specifically and country (India) in general. Worked in closed association with state health and legal department.

MILITARY HOSPITAL, Pune, India 1998 to 1999

Physical Therapist

* Managed physical therapy for spinal cord injured patients.

DISTRICT HOSPITAL, Kottayam, India 1998

Physical Therapy Intern

* Oversaw physical therapy of patients diagnosed with various musculoskeletal, neurological, vascular, and cardio thoracic conditions.

RESEARCH & PUBLICATIONS

Bhat, R. and Karivelil, S. (2004). Health Insurance and Third Party Administrators. Economic and Political Weekly. Vol. 39, No. 28 (Jul. 10-16, 2004), pp. 3149-3159.

Karivelil, S. (2001). Patient Satisfaction: A Comparative Study Between a Private and a Government Hospital. Unpublished Masters of Hospital Administration Dissertation. Tata Institute of Social Sciences, Mumbai.

MEMBERSHIP

Health Information Management Services Society (HIMSS)

References upon Request.

Microsoft Word Resume Available on Request.

Contact this candidate