Customer Service High School

Laura Smith

Email: abpppj@r.postjobfree.com

Address:

City: Portland

State: OR

Zip: 97229

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Outgoing food server, bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. Offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Educational Background:

High School Dipolma from Porland Community College, Portland OR 1/2001 to 9/2012 (Pre-Medicine)

High School Dipolma from Yuba Community college, Portland OR 1/2001 to 11/2012

High School Dipolma from San Juan High School, Portland OR 1/2001 to 11/2012

Job History / Details:

Summary

Outgoing food server, bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. Offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Food safety understanding

Trained in liquor, wine and food service

Food and beverage specialist

High-volume dining

Upbeat, outgoing and positive

Mathematical aptitude

Accomplishments

Trained in Professional CPR and AED. Extensive customer service training. Certified Trainer in food service, retail, and emergency dispatching. Training in large amounts of cash handling. Extensive training in handling and diffusing upset customers. Many years of multitasking experience. I have many FEMA certificates.

I learn very fast. When I was hired by Washington County it usually takes most employees one year to train on the phones and all of the radios. I was signed off phones and radios in 3 months and was the only employee to ever accomplish that task.

Experience

June 2001 to August 2009

Washington County 911 Beaverton, Oregon

Dispatcher

DISPATCHED, POLICE ASSISTANCE FOR ALL OF WASHINGTON COUNTY. ADAPTED TO AN ENVIRONMENT WHERE WORKING AS A TEAM WAS NOT ONLY NECESSARY, BUT IN FACT THE AGENCY'S SUCCESS DEPENDED ON THEIR ABILITY TO WORK HAND-IN-HAND WITH IT'S USERS TO BEST SERVE IT'S CITIZENS

ANSWERED INCOMING 911 AND NON-EMERGENCY PHONE CALLS, MANY TIMES WHILE WORKING A BUSY POLICE RADIO AND MONITORING SERVERAL RADIO FREQUENCIES INDEPENDENTLY.

DISPATCHING IN WASHINGTON COUNTY REQUIRED AN ABILITY TO CONVERSE AND ASSIST MANY DIFFERENT ETHNIC BACKGROUNDS.

April 1998 to July 2001

Klamath County 911 Klamath Falls, oregon

Dispatcher

DISPATCHED POLICE, FIRE, AND MEDICAL FOR ALL OF KLAMATH COUNTY. TOOK INCOMING 9-1-1 CALLS FOR SERVICE AND ALSO DISPATCHED THEM.

WORKED SERVAL LARGE STRUCTURE FIRES ALONE.

KLAMATH COUNTY HAS A LARGE NATIVE AMERICAN POPULATION INCLUDING THE KLAMATH TRIBES RESERVATION ENCOURAGING CULTURAL DIVERSITY.

December 1996 to April 1999

Applebees Klamath Falls, Oregon

Food Server

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Correctly calculated charges, issued bills and collected payments. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Actively complied with all health department regulations and rectified issues immediately. Maximized table turns and rotated seating for maximum guest satisfaction.

August 1995 to December 1996

Walmart Klamath Falls, Oregon

Customer Service Manager

Successfully managed the activities of up to 15 team members in multiple locations. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately .Provided a high level of product and leadership support to representatives and clients. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism.

Education

2014 Porland Community College Portland, Oregon

Pre-Medicine

4.0 GPA.Coursework in Biology and Emergency Medical Services. On the Presidents list.

Yuba Community college Yuba City, California

Fire Science

1990 San Juan High School Citrus Heights, California

General

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