Customer Service Manager

Loren McAlister

Email: abppng@r.postjobfree.com

Address: ** ******** ***

City: Washington Crossing

State: PA

Zip: 18977

Country: USA

Phone: 215-***-****

Skill Level: Experienced

Salary Range: $41,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

LOREN H MCALISTER - Experienced Project Coordinator and HR Generalist

OBJECTIVE Challenging work that utilizes my organizational and interpersonal skills

EXPERIENCE

Operations / Project Coordinator (2008 to 2012)

Mad Science of West New Jersey, Pennington, NJ

* Created and implemented Standard Operating Procedures for marketing, booking, scheduling, and staffing functions

* Responsible for hiring, orienting, training and managing a staff of approximately 50 part time instructors

* Worked directly with customers to plan and execute Science Day events, set workshop schedules and respond to complaints and queries

* Created training videos and updated program manuals, marketing materials and equipment lists for 24 preschool workshops; gained corporate approval for updates and changes

Instructor (2005 to 2012)

Mad Science of West New Jersey, Pennington, NJ

* Teach science workshops to pre-school and elementary aged children at day care centers, elementary schools, and summer camps

* Designed, piloted, and implemented pre-school science workshops

Volunteer (2000 to present)

* One of 3 instructors for the "Living the Welcoming Congregation" curricula at the Unitarian Universalist Church at Washington Crossing

* Chair of the Committee for Religious Education for Children and Youth at UUCWC for 4 years

* Girl Scouts of Freedom Valley Troop Leader for 6 years and Service Unit School Coordinator for 3 years

* Sol Feinstone Elementary School PTO President from 2001 to 2003; Responsible for $65M budget and over 100 parent volunteers

* Founded or improved several programs for the SFE PTO including the New Family Orientation and Tea, the Building Maintenance Committee, the Great American Fundraiser, the Assemblies Committee, the Camp Fair, Grade Level Enhancements, the Landscape Committee, Long Range Planning, and PTO to Parent Communications

Principal Consultant (1997 to 2000)

LHM Consulting Group, Washington Crossing, PA

* Taught "Customer Service Skills" on site at Capital Heath Systems in Trenton, NJ, and through the Mercer County Community College Continuing Education Department

* Developed and taught courses such as Basic Supervisory Skills, Customer Service Skills, and Balancing Work and Family through Bucks County Community College Continuing Education Department

* Developed interactive components for "canned" training courses for other trainers through American Society for Training and Development

* Consulted with individuals to improve their resumes and establish their job search strategies

Manager of Human Resources (1989 to 1997)

The Procter & Gamble Distributing Co., Princeton, NJ; Hatboro, PA

* Planned and executed Princeton's organizational and management transition to customer teams

* Planned and executed the closure of the Northeast Customer Service Center, insuring a smooth transition for the business and supporting the staff with career transition

* Managed the communication and employee transfer processes during the Hatboro site closure

Production Manager (1981 to 1989)

The Procter & Gamble Manufacturing Co., Lexington, KY; Staten Island, NY

* Planned and executed the closure of the Staten Island Food Plant, insuring a smooth transition for the business and supporting the staff with career transition

* Trained in organizational development, team development, quality control, and process improvement; served as corporate trainer for organization development and team development

* First woman manager in the Lexington warehouse

* Held various positions of increasing managerial responsibility in packing, warehousing, processing and quality control

EDUCATION

Rutgers University, New Brunswick, NJ (1989 to 1990)

* Coursework toward masters degree in Industrial Relations and Human Resources

Vanderbilt University, Nashville, TN (1977 to 1981)

* BE Electrical Engineering and BS Math

* Magna Cum Laude

* Tau Beta Pi Engineering Honor Society

* Kappa Kappa Gamma Sorority; Pledge Trainer and Treasurer

References are available upon request

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