Sales Supervisor
Resume:
Eric's InformationLocation: Rio Rancho, NMTitle: Sales SupervisorExperience: 6-9 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2011-10-04 Helpful Links
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ERIC S. PICKETT
813 11TH AVE NW RIO RANCHO NEW MEXICO
abppkg@r.postjobfree.com
OBJECTIVE
To employ my knowledge with years of experience in management and customer service industry and the intention of securing a professional career with opportunity for challenges and career advancement while gaining knowledge of new skills and expertise.
SUMMARY OF QUALIFICATIONS
COLD CALLING INBOUND \OUTBOUND
SALES AND UPGRADES
RETENTION
QUAILITY ASSURANCE MONITORING
DEVELOPING PEERS
LEADERSHIP TRAINING
DATA ENTRY
COMPANY SPREEDSHEET
WORD PROCESSING
EXCEL
TELEPAUSE, TELEPAUSE II
WIN XP, 2000, NT, WINDOWS 7
APPLE, I MAC, MAC
OUTLOOK
WORK OF EXPERIENCE
March 2007-December 2009 IHOP 3711 Ellison Road Northwest, Albuquerque - 505-***-****
Assistant Manager
SCHEDULING
PAYROLL
DISPLINARY ACTION
INVENTORY
OVERSEE RESTUARNT
GREETING AND HOSTING
DATA ENTRY & REPORT
SERV SAFE CERTIFIED
LEADERS ON BOARD TRAINING
IN HOUSE PROMOTIONS
July 2005- June 2007 Federal Financial Western Region Office
301 Edith Blvd NE #200
Albuquerque, NM 87102
TEL 505-***-**** FAX 505-***-****
Account Manager
COLD CALLING
APPOINTMENT SETTING
QUAILITY SALES/ LEASE
MAINTING OVER 500 ACCOUNTS
PROMOTED FROM CSR TO ACCOUNT MANAGER
SCHEDULING
January 2003- June 2005 Etelecare Global Solutions 6090 Zenith Ct NE
NM 87144
Sales Supervisor
CUSTOMER SERVICE
TEAM LEAD
SCHEDULING
TIME CARD &PAYROLL APPROVAL
DATA INPUT
QUALITY ASSURANCE MONITORING
PROMOTED FROM CSR TO TEAM LEAD
PROMOTED FROM TEAM LEAD TO SALES SUPERVISOR
WEEKLY ALL-STAR
TWO TIME PRESIDENTS CLUB
JOHN C. MAXWELL LEADERSHIP TRAINING
PEER DEVELOPMENT
GOAL SETTING FOR REPRESENTATIVES
ACTION PLANS FOR ENTIRE BAY
EDUCATION
Class of 1994 Jefferson Davis High School 3420 Carter Hill Road
Montgomery, AL 36111-1896
English/ Major
Diploma
ADDITONAL EDUCATION
SERV SAFE CERTIFIED
OHSA
CPR \ FIRST AID
LAWS OF LEADERSHIP
LEADERS ON BOARD TRAINING
HUMAN RESOURSES
TEN KEY SKILL
TYPING SKILL 42 WPM
REFERENCES
[ Reference upon request ]
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