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Customer Service Management

Location:
Saint Cloud, MN
Posted:
November 19, 2012

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Resume:

RESUME BOOKLET

Spring ****

STUDENT CHAPTER OF

Introduction

This resume book contains the resumes of some of members of the St. Cloud State University student

chapter of the professional Operations Management society APICS. APICS enables students to build

networking relationships, enhances their knowledge by involvement in professional development

activities, and helps them stay current with industry trends. Student members complement their

academic learning with a structured program of plant tours, seminars, workshops, projects, and

leadership activities.

The SCSU APICS student chapter received the national Gold award in 2008-2009, 2009-2010, and in

2010-2011 for its outstanding achievements in professional development activities and enhancing

student learning.

Table of Contents

Spring 2012

Name: Last, First Graduation Date

Deering, Sarah .. May 2012

Mismash, Kelly. .. May 2012

Quedens, Kirsten May 2013

Reder, Melissa . Dec 2012

Serbus, Jordan Dec 2012

Traore, Assa . May 2012

Wojtysiak, Sandra . Dec 2012

Sarah Deering

th

Address: 819 5 Ave S Apt 103 Cellular: 952-***-**** Email: abpph2@r.postjobfree.com

St. Cloud, MN 56301

Objective Seeking a supply chain management position

Education

St. Cloud State University- St. Cloud, MN Anticipated Graduation Date: May 2012

Program nationally accredited by the Association to Advance Collegiate Schools of Business

(AACSB)

Major: Operations Management

Minor: Communications Studies

Study Abroad Program: Germany Fall 2010

Current GPA: 3.66

Experience

The Association for Operations Management (APICS) Fall 2011-Present

Director of Programs Spring 2012-Present

Coordinating local business presentations for Parent Chapter Meetings

Coordinating presentations for Student Chapter Meetings

Managing meetings and program committee members

Nanny: Dave and Joyce McConville 2000-2009

Provided a caring and safe environment for a medically handicapped girl

Communicated effectively with her family and the child

Managed her medications and providing assistance for daily activities

Technical Skills

Leadership experience managing groups for school projects and clubs

Excellent communication and interpersonal skills

Ability to multi-task

Highly adaptable and flexible

Knowledge in Windows Office 2010

Ability to work well in groups through many projects and presentations

Extremely patient from working with a medically handicapped girl

Activities/Achievements

Selected to compete in an APICS case competition winning fourth place February 2012

Named to Dean s List Fall 2011

Society of Unified Management Organizations (S.U.M.O) 2009-Present

Volunteer, Bulldog University, 2009; Humane Society, 2008

Mission trips to St. Louis, MO, New York, NY, and San Diego, CA. 2004-2007

Winona Area Leadership Program 2007

Languages

Spanish (9 years)

Chinese (1 year)

Kelly Mismash

408 Riverside Avenue South

Sartell, Minnesota 56377

320-***-****

abpph2@r.postjobfree.com

OBJECTIVE: To obtain an entry-level management position or experience through an internship

EDUCATION

Bachelor of Science in Operations Management Expected May 2012

Saint Cloud State University, Saint Cloud, Minnesota

Program nationally accredited by the Association to Advance Collegiate Schools of Business (AACSB)

Work 25-30 hours weekly while attending college full-time (15 credit hours)

Associate of Art in Business Management June 2006

Rasmussen College, Saint Cloud, Minnesota

Emphasis: Sales and Marketing

Increased confidence in working with individuals and small groups

Gained confidence in dealing with dynamic situations

EMPLOYMENT

Lead Server/Bartender Mar. 2003-Present

Ace Bar and Grill, Saint Cloud, Minnesota

Responsible for daily bookkeeping by counting money and doing deposits

Responsible for training 3 4 staff in day to day operations and customer relations

Coached and mentored all new staff on work expectations, goals and responsibilities

Utilized verbal communication skills while interacting with customers

Communicate and function as part of a team

Multi-tasking through communication, teamwork and customer service

Assistant Kitchen Manager Oct. 2001to Jul. 2002

Finish Line Caf, Princeton, Minnesota

Managed and trained 5 team members on safety and food preparation

Managed inventory by controlling costs

Purchased supplies off detailed inventory sheets

Implemented a formal communication program that improved morale, sales, profit and efficiency

PROFESSIONAL EXPERIENCES

Secretary and Historian Sept. 2011-

Present

Apics, The Association for Operation Management

Spent 10-15 hour a week collecting materials for writing a monthly newsletter

Responsible for keeping records of meetings and meeting minutes

Takes write-ups of all student chapter and parent chapter events

Kirsten Quedens

817 8th Street, St. Cloud, Minnesota 56301

abpph2@r.postjobfree.com, 612-***-****

OBJECTIVE Seeking a challenging career with a progressive organization which will utilize my skills, abilities and

education in management

EDUCATION

Bachelor of Science in Management May 2013

Saint Cloud State University (SCSU), Saint Cloud, Minnesota

Program nationally accredited by the Herberger College of Business (HCoB)

Worked an average of 25 hours per week while attending college full-time

EMPLOYMENT

Server August 2011- Present

Buffalo Wild Wings, Saint Cloud, Minnesota

Developed strong interpersonal communication skills providing quality service to thousands of

restaurant customers

Demonstrated skills in efficiently executing cash transactions by operating cash registers each

shift

Frequently assisted colleagues during rush periods to foster / promote teamwork while providing

extraordinary service and guest dining experience

Server June 2011- August 2011

Granite City Brewery, Saint Cloud, Minnesota

Possessed a dedicated to ensuring customer satisfaction by remaining accessible and friendly

Obtained exceptional interpersonal and team building skills with an aptitude for building a bond

with a diverse range of customers, manager, and colleagues

Built strong and successful multitasking skills while remaining professional and courteous in a

fast-paced environment

ACTIVITIES AND ACHIEVEMENTS

Member, SCSU Girls Lacrosse Team August 2009- June 2011

Member, APIC Student Chapter January 2012- Present

Melissa Reder

th

1515 7 Street S. #310-I Waite Park, MN 56387 abpph2@r.postjobfree.com

Education

Bachelor of Science in Business Marketing Dec. 2012

Minor: Information Systems

St. Cloud State University (SCSU), St. Cloud, MN

Program nationally accredited by the Association to Advance Collegiate Schools of Business

(AACSB)

Major GPA: 3.51

Northern State University (NSU), Aberdeen, SD Jan. 2009-Dec. 2009

Worked 20 hours per week while in college full time

Work History

Assistant Cheese Specialist, Byerly s Deli Aug. 2011-Present

St. Cloud, MN

Improved cheese sales in St. Cloud location.

Developed strong interpersonal communication skills providing quality service to hundreds of

store customers.

Learned to work proficiently with managers and other employees to help store process run

smoothly.

Intern, NO Knows Weddings May 2011-Aug. 2011

Online Internship

Recruited numerous small businesses and updated vendor directory.

Wrote and launched guest blogs concerning various wedding topics.

Worked with WordPress.

Tutor, College Nannies and Tutors Jan. 2011-Aug. 2011

Melrose, MN

Taught and worked with elementary students, grades K-3.

Carried out different tasks by reporting and requesting materials via email.

Part Time Employee, Banner Engineering May 2008-May 2009

Aberdeen, SD

Efficiently and accurately soldered, tested, packaged thousands of photoelectric sensors each

week, and operated computer for inventory and daily shipments.

Demonstrated ability to find solutions to problems and work in a team.

Successfully trained in three employees in the packaging department.

Activities and Achievements

APICS, Marketing/PR committee Jan. 2012-Present

SCSU Wind Energy Club Aug. 2010-Aug. 2011

Dean s List at Northern State University Jan. 2009-Dec. 2009

NSU Business Club Jan. 2009-Dec. 2009

Helped out at Boys & Girls Club Mar. 2009-May 2009

Volunteer Eucharistic minister at St. Mary s Church 2004-present

Jordan J. Serbus

72919 400th St. Bird Island, MN 55310

Phone: 507-***-**** Email: abpph2@r.postjobfree.com

EDUCATION:

Working towards a Bachelor of Science Degree in Business Expected December 2012

St. Cloud State University St. Cloud State University

G. R Herberger Business School

Intended Majors: Accounting & Management with a focus in Operations

Cumulative/MGMT GPA: 3.45/4.0

EMPLOYMENT:

Farmhand, Serbus Brothers Inc., Franklin, MN June 2006 Present

Gained technical skills by maintaining equipment and facilities necessary for daily operation

Provide manual labor working with hogs and assistance with farm and harvesting operations

Collaborate with other employees to provide assistance with daily operational tasks

Demonstrate management skills by keeping track of inventory and by making necessary purchases

EXPERIENCE:

Australia Study Abroad Program May 2011

Participated in a study abroad program in the cities of Sydney, Canberra, & Melbourne, Australia

Gained valuable exposure to international business through tours, presentations, and business meetings

Collaborated with professionals in the fields of finance, marketing, and manufacturing

Staff Accountant Assistant, Saunders Mertens Schmitz, Bird Island, MN Dec. 2010 Jan. 2011

Shadowed the SMS staff accountant over winter break during my junior year

Worked on tasks like keying & bank reconciliations in addition to random jobs for the Partners

Gained brief exposure to tax preparation programs and software

LEADERSHIP POSITIONS:

APICS Programs Committee, SCSU APICS Student Chapter January 2012 Present

Responsible for assisting the committee chair in scheduling activities to satisfy APICS requirements

Currently engaged in scheduling several tours and speakers with local businesses and professionals

Vice President of Fund Raising, Delta Sigma Pi, Theta Tau Chapter January 2011 Present

Responsible for scheduling fund raising activities to raise money for the fraternity

Over 3 semesters scheduled 11 fundraisers that grossed approximately $5,000

Gained valuable business contacts in the St. Cloud and Minneapolis areas through coordinating events

Vice President of Professional Activities, Delta Sigma Pi, Theta Tau Chapter Feb. 2010 April 2010

Responsible for scheduling events that promote the professional side of the fraternity for pledging

Scheduled two separate tours to ensure all pledges fulfilled one of the fraternal requirements

COMMUNITY INVOLVMENT:

Volunteer

Assisting employers at St. Cloud State s Annual Career Fair

Kids Against Hunger

Working Winter Olympics at St. Ben s Nursing Home

Adopt-a-Highway in Sauk Rapids, MN

Food Drives for Catholic Charities

ACTIVITIES:

Member:

St. Cloud State Honors Program, Theta Tau Chapter of Delta Sigma Pi, Association for Operations Management (APICS),

APICS Case Competition Team (Spring 2012) & SCSU Accounting Club

Assa Traore Email:abpph2@r.postjobfree.com

Phone: 320-***-****

1821 15th Ave SE St. Cloud, MN 56301

Objective: Operations Associate

Education

B.S. Operation and Supply Chain Management, SCSU, St. Cloud, MN May, 2012

Associate Degree in Business Administration December, 2006

Camden County College, Blackwood, New Jersey

Work Experiences

Automated Logistical Specialist (US Army), St Cloud, MN August, 2008 to present

-Application of general rules to specific problems for productive result.

Worker performance Assessment, Applied Total Quality Management for continuous improvement.

Introduced effective leadership skills to promote personnel self improvement

Managed supply chain operations for enhanced efficiency & effectiveness.

Provide inter departmental communication and team coordination.

Inventory, record keeping, and accounting management

Office Assistant: St Cloud State University, St. Cloud, MN January 2008 December 2009

Coordinated appointments and assisted in students development.

Assisted students in meeting registration requirement.

Manager: Wal Mart Craig, CO February 2007 January 2008

Provided strong leadership to department associates.

Developed staff empowerment.

Trained employees on cash register management and coordinated all orientation for new hires.

Developed and great communication skills by coordinating daily operations

Prepare daily and weekly sales and activities reports

Cashier: DLC Management Philadelphia, PA March 2003 December 2006

Developed strong customer relations.

Developed trust and rapport with customers.

Handled customers company related inquiries

Checkout clerk and checkout stations monitor for adequacy in provisions

Extra Curricular Activities

Vice President, APICS student chapter SCSU August 2011 Present

Developed leadership in the directors.

Provided organizational skills.

Volunteer, St Cloud Veteran Hospital January 2009 January 2010

Helped nurses to feed patients

Achievements & Awards

High Student Achievement (St. Cloud State University)

National Defense Service Medal (United States Army)

Computer/Language Skills

Proficient in Written Spoken French

Extensive experience with Microsoft Word, Excel and Internet Explorer

Sandra Wojtysiak

2210 Skyline Pines Drive

Green Bay, WI 54313

Telephone: 920-***-****

Email: abpph2@r.postjobfree.com

Education

Saint Cloud State University St. Cloud, MN August 2008-December 2012

Bachelor of Science in Accounting and Operations Management Degrees

GPA: 3.87

Listed on Dean s list every semester

Honors Program

Bay Port High School Green Bay, WI Diploma April 2004-June 2008

GPA: 3.8

Continuous Honor Roll

Inducted into National Honors Society

Work Experience

Integrys-Wisconsin Public Service May 2012-August 2012

Green Bay, WI

Corporate Tax Intern

Paper Converting Machine Company May 2011-August 2011

2300 South Ashland Avenue, Green Bay, WI 54307

Summer Accounting Intern

Barry-Wehmiller Company

Worked in Accounts Payable, Accounts Receivable, Cost Accounting, and General Accounting departments

Gained knowledge in a capital equipment manufacturing company

Used Infor XA Accounting Software on a daily basis

Experience with invoice entry, check runs, collection of money through bank lockbox, fixed asset inventory, general journal

entries, and contract worker setup, Excel pivot tables and graphs

Younkers Department Store November 2007 August 2011

2481 S. Oneida Street, Green Bay, WI 54304

Home Department Sales Associate

Developed excellent customer service skills

Transitioned through different operating systems

Awarded top employee for credit card applications several months

Recognized with customer compliments many times

Awarded great yearly reviews every year

Started as a seasonal worker and worked my way up to working full-time in the summer

Experience with conducting inventory, transaction processing, inventory order forms, sales reports, and open and close of

registers

Awards and Recognition

Accounting Tutor Spring 2012

Business Communications Course Teacher s Assistant Fall 2011-Spring 2012

Wipfli Scholarship recipient

COBEC Scholarship recipient

Janochoski Family Scholarship recipient

Moquist Thorvilson Kaufmann Kennedy & Pieper LLC CPA Firm Scholarship recipient

Additional Skills

Microsoft Office Specialist Certification in Excel

Excellent Microsoft Office skills-Excel, Word and Access in particular

Ability to learn new technology quickly

Familiar with Infor XA Accounting Software

Organizations

Beta Gamma Sigma-Inducted Spring 2012

Delta Sigma Pi Professional Fraternity

Pledged in Fall 2011

Vice-President of Finance for Pledge Class

Pledge Class Assistant Spring 2012

Saint Cloud State Accounting Club

President-Spring 2011

Membership and Publicity executive board member-Spring 2010 and Fall 2010

Member since Fall 2009



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