Customer Service Management
Resume:
RESUME BOOKLET
Spring ****
STUDENT CHAPTER OF
Introduction
This resume book contains the resumes of some of members of the St. Cloud State University student
chapter of the professional Operations Management society APICS. APICS enables students to build
networking relationships, enhances their knowledge by involvement in professional development
activities, and helps them stay current with industry trends. Student members complement their
academic learning with a structured program of plant tours, seminars, workshops, projects, and
leadership activities.
The SCSU APICS student chapter received the national Gold award in 2008-2009, 2009-2010, and in
2010-2011 for its outstanding achievements in professional development activities and enhancing
student learning.
Table of Contents
Spring 2012
Name: Last, First Graduation Date
Deering, Sarah .. May 2012
Mismash, Kelly. .. May 2012
Quedens, Kirsten May 2013
Reder, Melissa . Dec 2012
Serbus, Jordan Dec 2012
Traore, Assa . May 2012
Wojtysiak, Sandra . Dec 2012
Sarah Deering
th
Address: 819 5 Ave S Apt 103 Cellular: 952-***-**** Email: ********@************.***
St. Cloud, MN 56301
Objective Seeking a supply chain management position
Education
St. Cloud State University- St. Cloud, MN Anticipated Graduation Date: May 2012
Program nationally accredited by the Association to Advance Collegiate Schools of Business
(AACSB)
Major: Operations Management
Minor: Communications Studies
Study Abroad Program: Germany Fall 2010
Current GPA: 3.66
Experience
The Association for Operations Management (APICS) Fall 2011-Present
Director of Programs Spring 2012-Present
Coordinating local business presentations for Parent Chapter Meetings
Coordinating presentations for Student Chapter Meetings
Managing meetings and program committee members
Nanny: Dave and Joyce McConville 2000-2009
Provided a caring and safe environment for a medically handicapped girl
Communicated effectively with her family and the child
Managed her medications and providing assistance for daily activities
Technical Skills
Leadership experience managing groups for school projects and clubs
Excellent communication and interpersonal skills
Ability to multi-task
Highly adaptable and flexible
Knowledge in Windows Office 2010
Ability to work well in groups through many projects and presentations
Extremely patient from working with a medically handicapped girl
Activities/Achievements
Selected to compete in an APICS case competition winning fourth place February 2012
Named to Dean s List Fall 2011
Society of Unified Management Organizations (S.U.M.O) 2009-Present
Volunteer, Bulldog University, 2009; Humane Society, 2008
Mission trips to St. Louis, MO, New York, NY, and San Diego, CA. 2004-2007
Winona Area Leadership Program 2007
Languages
Spanish (9 years)
Chinese (1 year)
Kelly Mismash
408 Riverside Avenue South
Sartell, Minnesota 56377
************@*****.***
OBJECTIVE: To obtain an entry-level management position or experience through an internship
EDUCATION
Bachelor of Science in Operations Management Expected May 2012
Saint Cloud State University, Saint Cloud, Minnesota
Program nationally accredited by the Association to Advance Collegiate Schools of Business (AACSB)
Work 25-30 hours weekly while attending college full-time (15 credit hours)
Associate of Art in Business Management June 2006
Rasmussen College, Saint Cloud, Minnesota
Emphasis: Sales and Marketing
Increased confidence in working with individuals and small groups
Gained confidence in dealing with dynamic situations
EMPLOYMENT
Lead Server/Bartender Mar. 2003-Present
Ace Bar and Grill, Saint Cloud, Minnesota
Responsible for daily bookkeeping by counting money and doing deposits
Responsible for training 3 4 staff in day to day operations and customer relations
Coached and mentored all new staff on work expectations, goals and responsibilities
Utilized verbal communication skills while interacting with customers
Communicate and function as part of a team
Multi-tasking through communication, teamwork and customer service
Assistant Kitchen Manager Oct. 2001to Jul. 2002
Finish Line Caf, Princeton, Minnesota
Managed and trained 5 team members on safety and food preparation
Managed inventory by controlling costs
Purchased supplies off detailed inventory sheets
Implemented a formal communication program that improved morale, sales, profit and efficiency
PROFESSIONAL EXPERIENCES
Secretary and Historian Sept. 2011-
Present
Apics, The Association for Operation Management
Spent 10-15 hour a week collecting materials for writing a monthly newsletter
Responsible for keeping records of meetings and meeting minutes
Takes write-ups of all student chapter and parent chapter events
Kirsten Quedens
817 8th Street, St. Cloud, Minnesota 56301
********@************.***, 612-***-****
OBJECTIVE Seeking a challenging career with a progressive organization which will utilize my skills, abilities and
education in management
EDUCATION
Bachelor of Science in Management May 2013
Saint Cloud State University (SCSU), Saint Cloud, Minnesota
Program nationally accredited by the Herberger College of Business (HCoB)
Worked an average of 25 hours per week while attending college full-time
EMPLOYMENT
Server August 2011- Present
Buffalo Wild Wings, Saint Cloud, Minnesota
Developed strong interpersonal communication skills providing quality service to thousands of
restaurant customers
Demonstrated skills in efficiently executing cash transactions by operating cash registers each
shift
Frequently assisted colleagues during rush periods to foster / promote teamwork while providing
extraordinary service and guest dining experience
Server June 2011- August 2011
Granite City Brewery, Saint Cloud, Minnesota
Possessed a dedicated to ensuring customer satisfaction by remaining accessible and friendly
Obtained exceptional interpersonal and team building skills with an aptitude for building a bond
with a diverse range of customers, manager, and colleagues
Built strong and successful multitasking skills while remaining professional and courteous in a
fast-paced environment
ACTIVITIES AND ACHIEVEMENTS
Member, SCSU Girls Lacrosse Team August 2009- June 2011
Member, APIC Student Chapter January 2012- Present
Melissa Reder
th
1515 7 Street S. #310-I Waite Park, MN 56387 *******@*****.***
Education
Bachelor of Science in Business Marketing Dec. 2012
Minor: Information Systems
St. Cloud State University (SCSU), St. Cloud, MN
Program nationally accredited by the Association to Advance Collegiate Schools of Business
(AACSB)
Major GPA: 3.51
Northern State University (NSU), Aberdeen, SD Jan. 2009-Dec. 2009
Worked 20 hours per week while in college full time
Work History
Assistant Cheese Specialist, Byerly s Deli Aug. 2011-Present
St. Cloud, MN
Improved cheese sales in St. Cloud location.
Developed strong interpersonal communication skills providing quality service to hundreds of
store customers.
Learned to work proficiently with managers and other employees to help store process run
smoothly.
Intern, NO Knows Weddings May 2011-Aug. 2011
Online Internship
Recruited numerous small businesses and updated vendor directory.
Wrote and launched guest blogs concerning various wedding topics.
Worked with WordPress.
Tutor, College Nannies and Tutors Jan. 2011-Aug. 2011
Melrose, MN
Taught and worked with elementary students, grades K-3.
Carried out different tasks by reporting and requesting materials via email.
Part Time Employee, Banner Engineering May 2008-May 2009
Aberdeen, SD
Efficiently and accurately soldered, tested, packaged thousands of photoelectric sensors each
week, and operated computer for inventory and daily shipments.
Demonstrated ability to find solutions to problems and work in a team.
Successfully trained in three employees in the packaging department.
Activities and Achievements
APICS, Marketing/PR committee Jan. 2012-Present
SCSU Wind Energy Club Aug. 2010-Aug. 2011
Dean s List at Northern State University Jan. 2009-Dec. 2009
NSU Business Club Jan. 2009-Dec. 2009
Helped out at Boys & Girls Club Mar. 2009-May 2009
Volunteer Eucharistic minister at St. Mary s Church 2004-present
Jordan J. Serbus
72919 400th St. Bird Island, MN 55310
Phone: 507-***-**** Email: ********@************.***
EDUCATION:
Working towards a Bachelor of Science Degree in Business Expected December 2012
St. Cloud State University St. Cloud State University
G. R Herberger Business School
Intended Majors: Accounting & Management with a focus in Operations
Cumulative/MGMT GPA: 3.45/4.0
EMPLOYMENT:
Farmhand, Serbus Brothers Inc., Franklin, MN June 2006 Present
Gained technical skills by maintaining equipment and facilities necessary for daily operation
Provide manual labor working with hogs and assistance with farm and harvesting operations
Collaborate with other employees to provide assistance with daily operational tasks
Demonstrate management skills by keeping track of inventory and by making necessary purchases
EXPERIENCE:
Australia Study Abroad Program May 2011
Participated in a study abroad program in the cities of Sydney, Canberra, & Melbourne, Australia
Gained valuable exposure to international business through tours, presentations, and business meetings
Collaborated with professionals in the fields of finance, marketing, and manufacturing
Staff Accountant Assistant, Saunders Mertens Schmitz, Bird Island, MN Dec. 2010 Jan. 2011
Shadowed the SMS staff accountant over winter break during my junior year
Worked on tasks like keying & bank reconciliations in addition to random jobs for the Partners
Gained brief exposure to tax preparation programs and software
LEADERSHIP POSITIONS:
APICS Programs Committee, SCSU APICS Student Chapter January 2012 Present
Responsible for assisting the committee chair in scheduling activities to satisfy APICS requirements
Currently engaged in scheduling several tours and speakers with local businesses and professionals
Vice President of Fund Raising, Delta Sigma Pi, Theta Tau Chapter January 2011 Present
Responsible for scheduling fund raising activities to raise money for the fraternity
Over 3 semesters scheduled 11 fundraisers that grossed approximately $5,000
Gained valuable business contacts in the St. Cloud and Minneapolis areas through coordinating events
Vice President of Professional Activities, Delta Sigma Pi, Theta Tau Chapter Feb. 2010 April 2010
Responsible for scheduling events that promote the professional side of the fraternity for pledging
Scheduled two separate tours to ensure all pledges fulfilled one of the fraternal requirements
COMMUNITY INVOLVMENT:
Volunteer
Assisting employers at St. Cloud State s Annual Career Fair
Kids Against Hunger
Working Winter Olympics at St. Ben s Nursing Home
Adopt-a-Highway in Sauk Rapids, MN
Food Drives for Catholic Charities
ACTIVITIES:
Member:
St. Cloud State Honors Program, Theta Tau Chapter of Delta Sigma Pi, Association for Operations Management (APICS),
APICS Case Competition Team (Spring 2012) & SCSU Accounting Club
Assa Traore Email:**********@*******.***
Phone: 320-***-****
1821 15th Ave SE St. Cloud, MN 56301
Objective: Operations Associate
Education
B.S. Operation and Supply Chain Management, SCSU, St. Cloud, MN May, 2012
Associate Degree in Business Administration December, 2006
Camden County College, Blackwood, New Jersey
Work Experiences
Automated Logistical Specialist (US Army), St Cloud, MN August, 2008 to present
-Application of general rules to specific problems for productive result.
Worker performance Assessment, Applied Total Quality Management for continuous improvement.
Introduced effective leadership skills to promote personnel self improvement
Managed supply chain operations for enhanced efficiency & effectiveness.
Provide inter departmental communication and team coordination.
Inventory, record keeping, and accounting management
Office Assistant: St Cloud State University, St. Cloud, MN January 2008 December 2009
Coordinated appointments and assisted in students development.
Assisted students in meeting registration requirement.
Manager: Wal Mart Craig, CO February 2007 January 2008
Provided strong leadership to department associates.
Developed staff empowerment.
Trained employees on cash register management and coordinated all orientation for new hires.
Developed and great communication skills by coordinating daily operations
Prepare daily and weekly sales and activities reports
Cashier: DLC Management Philadelphia, PA March 2003 December 2006
Developed strong customer relations.
Developed trust and rapport with customers.
Handled customers company related inquiries
Checkout clerk and checkout stations monitor for adequacy in provisions
Extra Curricular Activities
Vice President, APICS student chapter SCSU August 2011 Present
Developed leadership in the directors.
Provided organizational skills.
Volunteer, St Cloud Veteran Hospital January 2009 January 2010
Helped nurses to feed patients
Achievements & Awards
High Student Achievement (St. Cloud State University)
National Defense Service Medal (United States Army)
Computer/Language Skills
Proficient in Written Spoken French
Extensive experience with Microsoft Word, Excel and Internet Explorer
Sandra Wojtysiak
2210 Skyline Pines Drive
Green Bay, WI 54313
Telephone: 920-***-****
Email: ********@************.***
Education
Saint Cloud State University St. Cloud, MN August 2008-December 2012
Bachelor of Science in Accounting and Operations Management Degrees
GPA: 3.87
Listed on Dean s list every semester
Honors Program
Bay Port High School Green Bay, WI Diploma April 2004-June 2008
GPA: 3.8
Continuous Honor Roll
Inducted into National Honors Society
Work Experience
Integrys-Wisconsin Public Service May 2012-August 2012
Green Bay, WI
Corporate Tax Intern
Paper Converting Machine Company May 2011-August 2011
2300 South Ashland Avenue, Green Bay, WI 54307
Summer Accounting Intern
Barry-Wehmiller Company
Worked in Accounts Payable, Accounts Receivable, Cost Accounting, and General Accounting departments
Gained knowledge in a capital equipment manufacturing company
Used Infor XA Accounting Software on a daily basis
Experience with invoice entry, check runs, collection of money through bank lockbox, fixed asset inventory, general journal
entries, and contract worker setup, Excel pivot tables and graphs
Younkers Department Store November 2007 August 2011
2481 S. Oneida Street, Green Bay, WI 54304
Home Department Sales Associate
Developed excellent customer service skills
Transitioned through different operating systems
Awarded top employee for credit card applications several months
Recognized with customer compliments many times
Awarded great yearly reviews every year
Started as a seasonal worker and worked my way up to working full-time in the summer
Experience with conducting inventory, transaction processing, inventory order forms, sales reports, and open and close of
registers
Awards and Recognition
Accounting Tutor Spring 2012
Business Communications Course Teacher s Assistant Fall 2011-Spring 2012
Wipfli Scholarship recipient
COBEC Scholarship recipient
Janochoski Family Scholarship recipient
Moquist Thorvilson Kaufmann Kennedy & Pieper LLC CPA Firm Scholarship recipient
Additional Skills
Microsoft Office Specialist Certification in Excel
Excellent Microsoft Office skills-Excel, Word and Access in particular
Ability to learn new technology quickly
Familiar with Infor XA Accounting Software
Organizations
Beta Gamma Sigma-Inducted Spring 2012
Delta Sigma Pi Professional Fraternity
Pledged in Fall 2011
Vice-President of Finance for Pledge Class
Pledge Class Assistant Spring 2012
Saint Cloud State Accounting Club
President-Spring 2011
Membership and Publicity executive board member-Spring 2010 and Fall 2010
Member since Fall 2009
Contact this candidate