Post Job Free
Sign in

Project Manager Customer Service

Location:
Novato, CA
Posted:
November 18, 2012

Contact this candidate

Resume:

Title:PROJECT MANAGER

abppd9@r.postjobfree.com

Document

Source below

NAME: SHAWN HABER-MCKAY

ADDRESS:

CITY: Novato

STATE/PROVINCE: CA

ZIP/POSTAL CODE: 94949

COUNTRY: USA

EMAIL: abppd9@r.postjobfree.com

PHONE: 415-***-****

CANDIDATE ID: N/A

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Not Entered

HOMEPAGE:

COMMENTS:

HOTSKILLS:

ESUME

SHAWN HABER-MCKAY

46 Richardson Road

Novato, CA 94949

415-***-****

415-***-****

abppd9@r.postjobfree.com

EXPERIENCE

PROJECT MANAGER

8/98 to presentAutodesk, Inc

. San Rafael, CA

Role includes cross functional project plan creation and maintenance,

high level

management communications/dashboards, meeting facilitation, bug

scrubbing,

minutes and action items tracking, ECO management, relationship

management with

localization and operations teams, cross functional issue management,

and team

motivation and enthusiasm, even when it is across many country borders

and time

zones.

PROJECT MANAGER, AutoCAD Group 6/99 to present

Manage for AutoCAD 2000+ release (name not agreed upon as of yet) most

of the

internet related functionality in the product and setting up the

products portal.

PERSONNEL MANAGER, AutoCAD Product Design Group 6/99 to present

Manage day to day operations of AutoCAD's product design and usability

engineering

group (staff of 7) during design phase of AutoCAD development

lifecycle.

Responsibilities include hiring and firing, signing authority for

capital and miscellaneous

expenses, budgeting, reviews, setting deliverable goals and balancing

workload

amongst staff, communicating to and from the senior management team

design

considerations.

PROJECT MANAGER, ADF, AECAD 8/98 to 5/99

Project managed for AutoCAD 2000 release family of products: AutoCAD

OEM 2000

product; AutoCAD Mechanical Division code stream; ActiveX, VBA, and

Visual LISP

features in AutoCAD 2000. Project managed for AutoCAD R14 release:

AutoCAD

OEM R14 product; DWG Unplugged product. Maintained departmental web

site.

PROJECT MANAGER, ELECTRONIC BROKERAGE TECH 2/96 to 7/98Charles Schwab & Co., Inc

. San Francisco, CA

Formalized departmental development process and communicated it via

Intranet

(HTML and image mapping) and departmental presentations. Managed

various

projects ranging from a $30,000 mainframe service change, to a

$750,000 Macintosh

shrink wrap brokerage application, to a $2 million World Wide Web

deployment of

Java technologies in a brokerage application. Managed project

components and

personnel (up to 10 technical people at a given time) and acted as

liaison to business

enterprise. Managed project timeline using MS Project detailing

development and

prioritized components to prevent delays. Designed and wrote

functional specifications

and delivered documentation and training for Schwab customer service

representatives. Negotiated and managed vendor relations for

application prototyping.

Identified areas of overlap and integrated with other Schwab technical

and business

initiatives. Analyzed customer data for web performance trends and

recommended and

project managed building ongoing performance monitoring mechanisms.

Web Publishing tools: HTML, PointPlus, Mapedit, FTP, Frontpage

PROJECT MANAGER, MUSE REDESIGN PROJECT 1/95 to 2/96Charles Schwab & Co., Inc

. San Francisco, CA

Supervised 7 contractors on $1.4 million, 17-person project to improve

Enterprise

profitability reporting and to transfer the application from a

mainframe to a client server

platform. Managed project components as user/technical lead and

liaison to IT group.

Researched hardware and software choices for new system. Coordinated

hiring and

training of technical contractors. Created a technical plan using MS

Project detailing

Powerbuilder, Oracle and SQL development. Managed project schedule and

prioritized

components. Developed physical data model. Designed and wrote

technical

specifications for input (Powerbuilder) and output (Pilot Lightship)

application UI

screens. Identified and integrated with other corporate decision

support projects.

Validated data integrity for three major decision support project

teams.

PRODUCT MANAGER, MUSE MODEL 6/92 to 12/94Charles Schwab & Co., Inc

. San Francisco, CA

Managed MUSE product, a three dimensional activity-based costing model

for

understanding Schwab economics used by high level strategic

consultants and

executive management. Served as liaison to IS personnel to implement

model changes

and upgrades. Specified and validated application changes to meet

changing

business needs, including identifying new business drivers. Ensured

data integrity.

Coordinated the "costing" process involving 5 MUSE consultants and 25

financial

contacts and cost center managers. Programmed in FOCUS to obtain

information from

data center databases. Represented finance department on Short Term

Decision

Support team.

CONSULTANT

1/90 to 5/92Haber Consulting

Sausalito, CA

Varied Projects included: Menlo Logistics (a subsidiary of

Consolidated Freightways):

extensive financial (Lotus & Excel) and transportation logistics

projects; Bennett M.

Cohen, Esq.: paralegal projects; J.L. Arnaud Property Management Co.:

resident

management projects.

MARKETING MANAGER

1/90 to 2/91Environmental Traveling Companions

San Francisco, CA

A non-profit that takes people with disabilities and disadvantaged

youth on wilderness

adventure trips. Initiated and marketed all fundraising trips. Managed

special events.

Wrote all press releases and PSAs. Desktop published all publicity and

advertising

material. Attended association meetings, gave public presentations and

networked

extensively. Major fundraising events included the Angel Island

Gourmet Picnic &

Extravaganza, the Angel Island Regatta and the Stinson Beach Kayak

Surf Contest.

Managed every phase of these multi-day events from initiation through

site logistics

through final evaluation. Recruited and coordinated over 50

volunteers. Arranged all

legalities with local public officials.

FINANCIAL ANALYST

2/89 to 1/90PIXAR

San Rafael, CA

Reorganized all financial reporting to present information by business

segment to R&D

project managers, as well as to creditors and senior management. The

improved

reports resulted in a clearer picture of the company's profit and loss

position by

business segment and were used by senior managers to improve their

performance.

Initiated automation of annual budgeting process and monthly cash

expenditure

reporting through flowcharts and coordination with the MIS manager.

Originated capital

budgeting software to assist project managers in analyzing purchasing

decisions.

FINANCIAL ANALYST, DIRECT INVESTMENTS 6/86 to 6/88Shearson Lehman Hutton Inc

. New York, NY

Recruited out of undergraduate school to aid in the origination of

limited partnership

investments as large as $100 million in offering size. The

partnerships spanned

industries from real estate and savings and loans to cable,

entertainment and

manufacturing. Developed Lotus spreadsheet and sensitivity analyses

pertaining to

prospective partnerships. Performed real estate site reviews and due

diligence

reviews of prospective general partners. Provided market studies and

researched

demographic statistics. Trained and supervised incoming analysts.

EDUCATION MBA,

Golden Gate University, 1996

Major: Telecommunications Management

BSE, The Wharton School of Business, University of Pennsylvania,

1986

Concentration: Finance and Decision Sciences



Contact this candidate