Customer Service High School

Samantha Marella

Email: ********@********-*****.***

Address:

City: Mays Landing

State: NJ

Zip: 08330

Country: USA

Phone: 609-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking, dependable, honest and dedicated individual who thrives in a team atmosphere and a fast-paced environment.

Educational Background:

High School Dipolma from Shore Beauty School, Egg Harbor Township NJ 1/2001 to 5/2011 (Cosmetology & Hair Styling)

High School Dipolma from Oakcrest High School, Egg Harbor Township NJ 1/2001 to 11/2012

Job History / Details:

Summary

Hardworking, dependable, honest and dedicated individual who thrives in a team atmosphere and a fast-paced environment.

Highlights

Customer service-oriented

Appointment scheduling

Front desk management

Inventory maintenance

Strong organizational skills

Energetic work attitude

Invoice processing

Attentive to detail

Understands spa services

Visual merchandising proficiency

Courteous demeanor

Adaptive team player

Telecommunication skills

Relevant Experience

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

November 2009 to Current

Piercing Pagoda Mays Landing, New Jersey

Sales Associate

Computed sales prices, total purchases and processed payments.

Described merchandise and explain operation of merchandise to customers.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card transactions.

Guided customers in choosing items that reflected personal style and shape.

Administered all point of sales closing procedures.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Facilitated daily, monthly and quarterly physical inventory counts.

January 2012 to July 2012

Admiral Nissan Egg Harbor Township, New Jersey

Manicurist

Expressed appreciation and invited customers to return to the store.

Provided manicures to customers while they waited for their cars to be serviced at a car dealership in a calm and relaxing atmosphere.

September 2011 to May 2012

Textures Belcoville, New Jersey

Stylist Assistant

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.

Education

2010 Shore Beauty School Egg Harbor Township, New Jersey

License Cosmetology & Hair Styling

Attended Shore Beauty School to obtain my license to perform all cosmetology services in a licensed salon.

2007 Oakcrest High School Mays Landing, New Jersey

High School Diploma

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