Customer Service Administrative Assistant

Jean Bennett

Email: ********@******************.***

Address:

City: Jesup

State: GA

Zip: 31545

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable office manager skilled with working with a diverse group of people.

Educational Background:

High School Dipolma from Wayne County High, Jesup GA 1/2001 to 6/1976 (N/A)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable office manager skilled with working with a diverse group of people.

Skill Highlights

Legal administrative support

Meets/exceeds goals

Team liaison

Attention to detail

Staff motivation

Meets/exceeds goals

QuickBooks

Filing and data archiving

Insurance processing

Documentation, Email, Executive Filing, Grammar, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Organizational Skills, Prioritization, Proofreading, Reading,Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Planning,, Typing, Writing, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Service, Data Collection, Data Entry

Core Accomplishments

Calendaring.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Vendor Management:

Negotiated low vendor rates for office supplies.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Reporting

Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10 percentage .

Professional Experience

11/14/2012 12:00:00 AM

Prepared and drafted all outgoing correspondence in a timely manner.Oversaw daily office operations for staff,Oversaw inventory and office supply purchases.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Managed incoming and outgoing calls for busy Law Firm,.Maintained and prioritized daily tasks and projects including: call logs, appointments, and general errands. Improved communication efficiency as primary liaison between departments, clients and vendors.Increased meeting efficiency by developing meeting agendas.

Education

12 Wayne County High Jesup, GA

All of my knowledge came from on the job traning. My accountings skills came from my second job in which the owner of the Business was a Accounting Professor in which he retired and moved to GA and opened up his own chain of Business. Sometimes the best training is on the job. I have been able to adapt to any position in which is needed for the job performance.

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