Customer Service Manager
Resume:
Tsigua Tadesse Ayano
***********@*****.***
Career Profile
Administrative Assistant with strong problem-solving skills, quick-thinking, and managerial.
Profile
I am highly motivated, responsible, hardworking, conscientious manager with more than ten
years’ experience and highly effective at handling confidential information in all supervisory and
managerial level. Proven ability to meet deadlines; organize co-workers to increase productivity
with excellent track record of achieving results implementing new systems that contribute
substantial profits or that are cost saving; known as hard working multi tasks by effectively
managing time developing team spirit and Coordinate ; always ready for change with Can do
attitude, effective in successfully achieve tasks in difficult situations.
Quality-focused Bookkeeper offering more than six years of experience Detail-oriented and
organized extensively trained in Banking, Bookkeeping and Management.
Currently I am working on my Administrative Executive Assistance Certificate program at
UCSC Silicon Valley.
I am seeking a position in your organization where I can bring immediate value and strengths
whilst developing my current skills further.
Skills and Proficiencies
• Advanced MS Word certified
• Strong problem solve
• Microsoft Excel certified
• Results-oriented
• MS Power point Certified
• Self-directed
• Certificate in Marketing & Customer
• Strong interpersonal skills Relationship Management
• Customer service-oriented • Certificate in Supervisory
Management
• Advanced clerical knowledge
• Certificate in Customer Service
• Critical thinker
• Certificate in Western Union
• Team Oriented
• Certificate in Credit Analysis and
• MS QuickBooks certified
Processing
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Tsigua Tadesse Ayano
Experience
Branch Manager II Commercial Bank of Ethiopia Asko Branch
2010-2012
Accomplishments
When I was promoted to Branch Manager at Commercial Bank of Ethiopia Asko Branch at startup of new
branch, the Bank was expecting from this newly opened branch at the end of the first year a deposit of 70
million.
This Branch was opened with six staffs in the residential area in which most of resident calcified in low
living standard and in which there was no even one customer financially capable; surprisingly the Branch
did not had Generator even if it was mandatory to have it as the electric power in that area was poor it
was on and off now and then.
The first steep was developing team sprit to initiate the employees towards ‘’We Can attitude’’ because
by we have to deal with those problems and meet what was expected from this new branch.
The second steep was to solve the power fluctuation problem by installing electric line from two
different lines our objective was when one line was off the other line will be on automatically using
manual switch; it was helpful in reducing customer dissatisfaction and increase our productivity .
The third steep was to change our strategy in maximizing number of customers instead of focusing on
amounts only, to fulfill this we were working hard on marketing as one person in team; all effort applied
on market assessment which off course the team was considered reducing cost and minimize expenses as
much as possible; we were using our time efficiently to accomplish the branch deposit target.
The result was amazing finally accomplished the branch deposit target by 110 percent at the end of the
year as a result the branch subsidized with additional man power, Generator and other office furniture,
Bones and salary increment for staffs.
Customer Service Manager Commercial Bank of Ethiopia Ambo Branch
2008-2010
Working hard towards customer satisfaction I was always Listening to customers, greeting them,
working towards their need I believe in ‘’customer is always right listen to them’’.
Head Branch Operations Commercial Bank of Ethiopia Ambo Branch 2007-2008
Bookkeeper Commercial Bank of Ethiopia Ambo Branch 2001-
2007 Bank Clerk Commercial Bank of Ethiopia Jimma Main Branch
1996-2001 Counter Clerk Commercial Bank of Ethiopia Megalla Branch
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1989-1996 I was promoted from clerical to different supervisory positions as I was accomplishing
my task timely. Education
Ambo University BA Degree in Development Management 2010 graduate
Jimma University Diploma in Business Management 2000 graduate
Alemaya University Diploma in Accounting 1993 graduate
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