Customer Service High School

Scott Jordan

Email: abpp4q@r.postjobfree.com

Address:

City: Scottsdale

State: AZ

Zip: 85267

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To establish a position with a structured company in the automotive collision industry where I can continue providing great customer service and assist clients with their automotive needs as well as be able to grow within the corporate organization.

Educational Background:

High School Dipolma from Gordon Technical High school, Chicago IL 1/2001 to 3/1982 (General Studies)

High School Dipolma from I-Car Training, Chicago IL 1/2001 to 11/2012

Job History / Details:

Summary

To establish a position with a structured company in the automotive collision industry where I can continue providing great customer service and assist clients with their automotive needs as well as be able to grow within the corporate organization.

Skills

Extensive working knowledge of Mitchell, Audatex and CCC1 estimating systems.

Strong verbal and written communication skills.

Experienced in various insurance companies direct repair programs,

Experience

October 2010 to November 2012

Raintree auto body Scottsdale, Arizona

Shop Estimator

Assisted shop clientele with estimates of repair for both cosmetic and collision needs. Acted as liaison between client and various insurance companies in order to help with claims processing and resolution. Tracked repair process and controlled cycle times, kept clients in informed on vehicle repair status and ordered parts.

January 2003 to September 2010

Allstate Insurance Mesa, Arizona

Auto claims adjuster

Assigned as a field auto damage claims adjuster, my responsibilities included making initial contact with client, setting appointment for vehicle inspection and inspecting vehicle for loss related damages. Educating client on claims process and securing agreed price for repairs with shop of choice.

January 2002 to January 2003

Independent Appraisals & Claims Services Phoenix, Arizona

Senior Damage Appraiser

Responsibilities included inspecting and estimating damages of automobiles, light trucks, motorcycles, ATVs and RVs for both various insurance companies as well as private parties. Representing insurance companies while inspecting damaged vehicles and securing agreed price of repairs with shops of choice.

May 1991 to September 2001

European & US Car Service Chicago, Illinios

Assistant Manager

Assisted shop manager in day to day operations of body and mechanical shop, assigned work to techs, interacted with various shop suppliers and vendors. Worked with various insurance companies and claims adjusters on vehicles and assisted shop clients with estimates for repairs on their vehicle as well as helped them through the insurance claims process.

Education and Training

1982 Gordon Technical High school Chicago, Illinios

High School Diploma General Studies

Followed a general studies curriculum while also taking part in after school sports such as football, wrestling and track and field.

I-Car Training,

Platinum Certification in I-Car training.

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