Customer Service Administrative Assistant

Sara Clatterbuck

Email: ********@***********.***

Address:

City: Watseka

State: IL

Zip: 60970

Country: USA

Phone: 815-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. I have several years of Insurance and Financial Service experience.

Educational Background:

High School Dipolma from Kankakee Community College, Kankakee IL 1/2001 to 5/2002 (English)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. I have several years of Insurance and Financial Service experience.

Skill Highlights

Series 6 & 63 Licenses

Administrative support

Schedule management

Meets/exceeds goals

Attention to detail

Meeting minutes

Executive presentation development

Insurance processing

Filing and data archiving

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Customer service expert

Telecommunication skills

Core Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all insurance needs.

Assisted customers over the phone regarding insurance: quoting, purchasing, claim and maintenance of their accounts.

Managed a clientèle of over 300

Professional Experience

February 2005 to September 2011

Insurance Center Sheldon, IL / 60966

Insurance Agent

Recommended and helped customers select insurance products based on their needs. Managed accounts of customers through yearly reviews. Processed changes and claims for insureds. Processed payments online for accounts.

September 2003 to January 2005

Country Insurance & Financial Services Watseka, IL /60970

Insurance and Financial Adviser

Recommended and helped customers select insurance and financial products based on their needs. Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision. Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Implemented financial planning recommendations. Maintained confidentiality of records and client information.

April 1996 to December 2002

Watseka Police Department Watseka, IL/60970

Administrative Secretary

Secretary for the Chief of Police and the Police Department. Provided reports for the monthly Mayor's meetings. Media Liaison. Provided payroll information to the accounting firm on a bi-weekly basis. Transcribed audio recordings for Investigations. Handled multiple phone lines and walk in complaints. I filled in when needed as a 911 Telecommunicator. Provided monthly reports to the State of Illinois for grants. Filed all arrest and complaint reports.

Education

Kankakee Community College Kankakee, IL

Associate of Applied Science English

Completed approximately 30 credit hours from 1999 - 2002

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