Customer Service Sales

Tiffany Seals

Email: ********@**********.***

Address:

City: West Newton

State: IN

Zip: 46183

Country: USA

Phone: 317-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated professional individual with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. High-performing and extensive experience working with a diverse client base and delivering results.

Educational Background:

High School Dipolma from Vincennes University (VU), Vincennes IN 1/2001 to 5/2012 (Elementary Education, Nursing)

Job History / Details:

Career Overview

Committed and motivated professional individual with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. High-performing and extensive experience working with a diverse client base and delivering results.

Skill Highlights

Administrative support

Report development

Meets/exceeds goals

Attention to detail

Employee training and development

Documentation

Email

Filing

Letters and Memos

Microsoft Excel

Microsoft Outlook

Microsoft Word

Organizational Skill

Time Management

Type 60 WPM

Vendor Management

Active Learning

Calendaring

Client Relations

Computer Proficiency

Creative Problem Solving

Critical Thinking

Customer Service

Data Collection

Data Entry

Telephone Skills

Core Accomplishments

Improved office organization by using advanced Microsoft Excel functions.

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Assisted with payroll preparation and entered data into cumulative payroll document.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

June 2011 to November 2012

Kelly's Pub Too Indianapolis, IN

Head Bartender/Key Holder/Cash Control

Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Maintained stock levels to prevent shortages of critical items. Accurately and quickly calculated checks and made change. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. Operated credit card machines correctly and quickly. Participated in bar incentives and contests to drive sales and promote the venue. Maintained a positive working relationship with fellow staff and management. Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area. Set up special events and private parties.

January 2010 to July 2012

Baymont Inn & Suites Washington, IN

Senior Desk Clerk

Kept records of room availability and guests' accounts, using computers. Issued room keys and escort instructions to bellhops. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Improved customer service ratings through.Increased hotel revenue with pristine customer service ratings.

January 2007 to June 2010

Elder-Beerman (Bon-Ton Stores) Jasper, IN

Lead Sales Associate

Lead sales associate. Top seller in store, Number 25 employee in sales out of all Elder-Beermans in America. Provided excellent customer service to consumers. Served as corporate liaison between the catalog, merchandising and marketing departments. Fielded customer service calls daily. Exchanged returned merchandise for customers quickly and efficiently. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Trained new employees on company customer service policies and service level standards.

Education

Vincennes University (VU) Vincennes, Indiana

Elementary Education, Nursing

Academic Achievement Award

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