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Emotional intelligence: Employers want it, but how can your resume show it?September 2, 2011By:

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In a survey of hiring managers, 34% said they are giving more weight to emotional intelligence than they used to, and 71% said they value it more than IQ.

Emotional intelligence can be defined as the ability to identify, assess, and control the emotions of oneself, other individuals, and groups. Read job postings and you will see references to "grace under pressure," "," "communication" and "teamwork." Employers also value employees who listen as much or more than they talk, and who resolve conflicts well, according to a national survey of over 2600 managers and HR professionals by CareerBuilder, released in August 2011.

But how can you show these traits on paper, in a resume or cover letter? Anyone can state they have "superb interpersonal skills," but such claims are common and employers are skeptical. Where's the evidence?

You can show, not tell, that you have these skills, by describing specific that demonstrate them. Think about your own emotional intelligence and how it leads to positive results. Ask yourself questions like these:Are there times when understanding the feelings of others my customers, teammates, direct reports, supervisor has helped me achieve excellent results?How has empathy enabled me to make better business decisions, more productive relationships, innovative ideas? What successes can I point to as a result?When have I accomplished results by doing something emotionally difficult, such as initiating a difficult conversation, resolving a conflict, or remaining upbeat under morale-threatening conditions?Do I handle stress well? How has that helped me on the job? Can I prove this e.g., by quoting related comments in my performance reviews?When have I achieved results that involved persuasion, or influencing without authority? What did I say or do that persuaded people to support shared goals?

By telling these stories in brief, bulleted form in your resume, or as longer stories during an or situation you help employers to see you demonstrating the emotional intelligence they want in the workplace. That picture is worth a thousand easy claims.

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Thea Kelley, CPRW, GCDF, OPNS, is a certified professional resume writer and job search coach with more than 10 years experience in the employment field. Thea provides personalized, one-on-one career services to help you get a great job, sooner! She is located in the San Francisco Bay Area and TheaKelley

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