Customer Service High School

Laura Persons

Email: ********@***********.***

Address:

City: Chetek

State: WI

Zip: 54728

Country: USA

Phone: 715-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Customer Service Specialist with 8 years of experience working in fast-paced environments. Solid team player with great positive attitude. Continue to utilize my knowledge of Medicare and Medicaid regulations in a Long Term Care environment. Providing excellent customer service to all stakeholders through servant leadership

Educational Background:

High School Dipolma from Medical Education Services, Madison WI 1/2001 to 4/2006 (Medical Assistance Programs)

High School Dipolma from Chippewa Valley Technical Colleger, Madison WI 1/2001 to 11/2012

High School Dipolma from Anoka Technical College, Madison WI 1/2001 to 11/2012

High School Dipolma from Winona State University, Madison WI 1/2001 to 11/2012

High School Dipolma from Monticello High School, Madison WI 1/2001 to 11/2012

Job History / Details:

Career Overview

Personable and responsible Customer Service Specialist with 8 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Continue to utilize my knowledge of Medicare and Medicaid regulations in a Long Term Care environment. Providing excellent customer service to all stakeholders through servant leadership

Core Strengths

Results-oriented

Extremely organized

Team leadership

Self-motivated

Training and development

Fast learner

Critical thinker

Experience in Medicare and Medicaid Regulations

Organizational skills

Compassionate

Good listener

Accomplishments

Developed training tool for each of the ADRC Counselors to utilize for navigation through CARES, and Forward Health Systems.

Worked collaboratively with compliance to develop and implement letters, policies and procures for our Medicare regulations.

Work Experience

December 2004 to Current

Community Health Partnership Eau Claire, WI

Customer Service Specialist

Responsible for processing enrollments, disenrollments, and level of care changes for members in a five county service area.

Working collaboratively with all five county Economic Support and ADRC personal to get members enrolled with minimal impact to the member.

Staying current with Medicare and Medicaid regulations regarding long term care

Provided accurate and appropriate information in response to customer inquiries.

January 1998 to March 2004

Chippewa Falls Chiropractic Chippewa Falls, WI

Office Manager

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Posted patient test results in online database for physician and patient retrieval.Provided efficient customer service to clients.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Trained new employees on multiple medical billing programs and data entry software.Created companies first employee manual including training and development, tracking of all off-site cell phones, computers, copy/fax machines and jobsite plans.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Educational Background

2006 Medical Education Services Madison, WI

Completion of Course Medical Assistance Programs

1992 Chippewa Valley Technical Colleger Eau Claire, WI

State Certified First Responder Course

1986 Anoka Technical College Anoka, MN

LPN Certificate LPN

1994 Winona State University Winona, MN

General Education Course RN Nursing

1982 Monticello High School Monticello, MN

High School Diploma General

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