Sales Customer Service

Rachel Barongan

Email: *********@********.***

Address: **-*** *****-***** **. 2351

City: Keaau

State: HI

Zip: 96749

Country: USA

Phone: 808-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

RACHEL A. BARONGAN

16-540 Keaau-Pahoa Rd. # 2351 * Keaau, Hawaii 96749 * 808-***-***** *********@********.***

SUMMARY OF QUALIFICATIONS

Highly motivated and results-oriented professional possessing exceptional verbal and written communication skills. Fully computer literate with proficiency in the Microsoft Office suite, Outlook, Access, Act, Quickbooks, and Accpac.

PROFESSIONAL EXPERIENCE

DIEBOLD, INC. - Honolulu, Hawaii February 2007 - Present

Implementation Coordinator / Order Specialist

Schedule installation department for the Hawaii branch of an international company specializing in security alarm, camera, DVR and ATM products. Track equipment for sales orders, releasing equipment to ship from the factory, working with customers to meet their expected installation dates, order parts, code invoices, forecasting, updating orders in corporate database.

HAWAIIAN TELECOM - Honolulu, Hawaii August 2006 - November 2006

Consumer Sales and Service Support

Temporary position assisting customers with billing questions regarding their telephone and high speed service, making payment adjustments and credits, and answering product questions.

IDEAL HOMES - San Diego, California April 2002 - July 2006

Service Coordinator, Sales

Scheduled services and contractors, performed customer service, ordered parts. Assisted finance manager with Quickbooks, loan applications, and technical support. Opened escrows, title work, updated database daily, and general office duties. Also a licensed sales agent from May 2004 through July 2006.

Created automated office environment by developing project database that led to more efficient and easily updateable project management system.

Increased productivity by updating company website, leading to faster access to all information and quicker turnaround time.

The number two Sales Agent in 2005, producing significantly towards the annual company profit.

R.A.J. & ASSOCIATES - San Diego, California April 2001 - December 2002

Tutor, Proofreader & Editor

Leader of sole proprietorship offering proofreading and editing services to small businesses and individuals. Work encompasses editing manuals, forms, websites and college term papers for technical and grammatical accuracy.

AKK TOUR COMPANY, INCORPORATED - Honolulu, Hawaii December 1997 - February 2001

Administrative Assistant and Reservationist

Hands-on administrator for international touring company dedicated to Japanese tourists. Scheduled drivers for daily pickups and transporting of clients. Performed database maintenance, made reservations and interacted with clients.

EDUCATION

UNIVERSITY OF PHOENIX - San Diego, California 2003

Masters Degree in Business Administration and Technology Management

UNIVERSITY OF HAWAII AT MANOA - Honolulu, Hawaii 2000

Bachelor of Arts Degree in English

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