Customer Service Manager
Resume:
Dynamic Loan Prodessor & Office Manager (Sandy)
Date: 2012-11-02, 6:27AM MDT
abpouc@r.postjobfree.com
Jami Lee Pymm
West Jordan, UT 84088
abpouc@r.postjobfree.com
Profoundly resourceful and self motivated team player
I strongly desire to work for a company that will provide an opportunity where I can utilize my strong customer service, organizational skills and knowledge that I have obtained and maintain the responsibility of upholding the services for
your company to further the success of myself, the organization, as well as a team of individuals with similar interests.
Profile
Outstanding organizational skills and detail oriented, with the ability to set priorities with demonstrated ability to set both personal and company goals within a fast paced environment with exceptional results. Extremely driven individual with an acute sense of business fundamentals. I pride myself on my work and utilize my past experiences to lead me forward. Sound ability to establish and maintain interpersonal relationships. A self starter with the ability to take direction with the uncommon ability to work independently without constant supervision. Demonstrated multi tasking with capability of heavy phone activity, email, interoffice personnel and customer contact while meeting deadlines EXPERIENCE
Experience
Office Manager/Administrative Assistant, Contemporary Flooring; Sandy, UT -- December 2009-Present
Report to the president and responsible for day to day operations
Answer incoming calls, handled emails and faxes accordingly, planned, managed and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives
Interact with outside contractors and clients to schedule work as well as to understand and resolve problems
Assign work to field personnel including electricians, service personnel, crane
operators, laborers
H/R duties including: review of new employee paperwork assuring all information is complete, creating new hire files
Created customer files both paperless on the computer as well as a paper file,
Use of QuickBooks for accounts payable and receivables
Write proposals for projects that are submittedtopotentialcustomers.
Compose bids to new clients
Pick up and delivery of parts and materials for jobs
Sr. Loan Processor, Consumers Financial; Salt Lake City, UT -- November 2008-December 2009
Capable of handling mortgage loans from start to finish
Audited and assured all documentation needed was in the file, accurate and current Capable of handling mortgage loans from start to finish
Ordering FHA/VA case numbers, Clear CAVIRS, LDP and GSA tion and accuracy of complete loan application from clients
Pulling and reviewing credit reports also requesting credit supplements when needed
Worked with a highly efficient paperless system
Completed the loan officer menu checklist at time of submission file
Responsible for uploading electronic loan file to Fannie Mae/Freddie Mac Desktop Underwriting systems, for evaluation of loan application and credit report with results of a disposition
Responsible for submission of paperless loan file through online automated underwriting engines for various mortgage lender websites
Ordering title, homeowners insurance binders, appraisal and any other documents needed to clear the file to close
Requested loan documents when clear to close is received and sending them to title along with other necessary documents needed at closing and coordinated closings with escrow company, loan officers and clients
Scanning of complete loan file after funding into paperless file
Contract Loan Processor, US Home & Loans; Las Vegas, NV -- September 2005-October 2008
Capable of handling mortgage loans from start to finish
Completion and accuracy of complete loan application from clients, pulling and reviewing their credit reports, and ordering credit supplements when needed
Ordering FHA/VA case numbers, Clear CAVIRS, LDP and GSA
Gained knowledge of the market of foreclosures and short sales
Responsible for uploading electronic loan files for evaluation of loan application
and credit report with results of a disposition
Issued pre-approval letters to Realtors along with lists of items needed from their clients for processing mortgage loan
Ordering title, insurance, appraisal and whatever other documents are needed to clear
Effectively Coordinate Escrow and Closings in multiple states including: NV,WA,
NM, AZ, UT, OR, CO and CA. the file to close
Remarkable working knowledge of lending products and underwriting practices
Was awarded a pay increase in my bonus incentive of an additional $100 per file for my exceptional ability to exceed company goals
Responsible for drawing our own loan documents sending them to title and also funding the loan
Sr. Loan Processor, Prime Cap Financial; Las Vegas, NV -- August 2003-October 2005
Exclusive processor for 6 highly productive teams of loan officers, and numerous productive individuals
Demonstrating a high level of efficiency in a fast paced environment
Independently closed 45+ files, consistently met or exceeded company production goals, achieved bonus incentives every month since hire date, was also
awarded a pay increase after one year of $1000 per month
Responsible for submission of electronic loan file through online automated underwriting engines for various mortgage lender websites
Collecting all necessary documentation needed to submit loan file.
Ordering FHA/VA case numbers, Clear CAVIRS, LDP and GSA
Proficient with structuring credit packages to meet the needs of lender specific guidelines and automated underwriting approvals
Submission of loan file prior to commitment date to loan officer's investor of
choice
Day to day management of status of mortgage loans by contacting underwriters, escrow officers, and realtors assuring timely closings, communicating with all interested parties status of the loan file
Ordering title, insurance, appraisal and all other documents that are needed to clear the file to close
Receptionist/Jr. Loan Processor Spectrum Funding; Salt Lake City, UT -- April 2001-February 2002
(RECEPTIONIST 4/01-6/01)
Personal assistant to the owner and CEO
Responsible for scheduling meetings and emailing all parties for attendance
General office duties included filing; photocopying, typing, answering incoming
calls
Data Entry of loan application into Calyx Point
Entry of electronic loan file from Calyx Point into Data Trak verifying all electronic data was transferred accurately
(Promotion to JR. LOAN PROCESSOR 6/01)
Gained knowledge and experience as a Jr. Loan Processor
Assisted Underwriters with signing off minor loan conditions including but not limited to; ordering flood certifications, and appraisal reviews
Obtained knowledge of calculating income by reviewing pay stubs and W2's
Pulling and reviewing credit reports
Review of documentation in loan file along with the loan applications for accuracy making any necessary corrections within the mortgage loan software
Turning file into closing department clear to close with all necessary documents, i.e. flood, hazard insurance, title commitment, MI certificate, termite inspection if government loan
Communicate with all interested parties with status of the loan file
Collection Agent, Checkrite Collections; Midvale, UT - November 1997-April 2001
Inbound and outbound calls on CUBS (The Collector System from Columbia Ultimate) dialing system to consumers checking accounts, credit cards or western union payments
Followed all FDCPA regulations
Logged all customer calls
Achieved the level of being the top 5 collectors' for consecutive 2+ years with $50-100,000 in collection revenue, Met or
Exceeded companies goals for rewarded bonus incentive
Strong problem-solving, negotiation, persuasion and follow-up skills
Promoted to the legal department handling accounts that were 120+ days old, where I was responsible overseeing inbound and outbound calls most that particularly demand timely attention, skip tracing, and negotiating payments arrangements with consumers before it was turned over to our attorney
Policy adherence & regulatory compliance for assigned collections activity
Negotiate agreeable payment arrangements on pre-legal accounts
Apartment Leasing Consultant; Las Vegas, NV May 1995-October 1997
Assisted Apartment manager in various daily duties such as collecting monthly rent payments from residents and entering the payment into the daily log,
Posted notices when rent is late
Show model apartment to prospective tenants using strong sales and customer service skills and interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention
Assisting in completion of rental applications and collection of necessary documentation required for move-in packets
Walking move in ready apartments to insure completely ready for occupancy
Completed move out checklists with residents, assisting residents with issues or problems and creating work orders for residents and assigning them to the maintenance staff,
Assured model was always cleaned and ready to show
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