Training Manager

Christine Davis

Email: *********@********.***

Address: **** ********* **** ****

City: Dublin

State: OH

Zip: 43016

Country: USA

Phone: 614-***-****

Skill Level: Director

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christine M. Davis

5095 Stratford Pine Lane; Dublin, OH 43016

614-***-**** *********@********.***

Information Technology Trainer and Instructional Designer

Executive-level Information Technology trainer with over 20 years of experience in designing and delivering technology training for education, government, and corporations, with an emphasis on the unique needs of adult learners. Extensive experience in performing pre/post instructional assessment, creating technical documentation, and providing ongoing end user support and training in multi-platform environments. Possess strong project management proficiency, excellent oral and written communication skills, and exceptional interpersonal skills.

Technical Training

Engineering Documentation

User Documentation

Instruction Systems Design

Training Development

Training Delivery

Pre-instruction Assessment

Post-instruction Assessment

User Support

Experience

Northwoods Consulting Partners, Dublin, Ohio

Technical Communicator Product Trainer (2010-2012)

Created end user documentation for Northwoods products, and engineering documentation for installation and support engineers.

Provided instructor-led training of Northwoods products and end user support for product implementation.

Delivered process-specific training on a variety of subject matter, adapted to a variety of skill levels of the adult learning group.

Prepared advanced training documentation for classroom sessions.

Implemented changes to training format and/or content based on experience and recommendations from project managers, other trainers, and system engineers.

Kiefner Associates, Inc., Columbus, Ohio

I.T. Manager (2007-2010)

Provided daily support, training, technical documentation, and administration for a Microsoft Small Business Server 2003/Exchange platform, to remote and on-site Microsoft XP Professional and Vista clients running all Office Professional 2007 applications.

Devised and implemented I.T. policy and procedure for network administration, equipment procurement, end user support, and electronic document retention.

Twin Rivers Technology Group, Columbus, Ohio

Technology Trainer/Consultant (2005-2007)

Designed and delivered end user training, and technical documentation for all Microsoft Office applications, and desktop security issues.

Christine M. Davis (page 2)

Columbus School for Girls, Columbus, Ohio

Upper School Technology Teacher/Database Administrator (2001-2005)

Designed and delivered 26 technology classes to students and faculty. Performed assessment, instructional design, and instructor-led training of networked applications to faculty, staff, and students. Applications included, but were not limited to, Microsoft Word, Excel, PowerPoint, Access, Outlook, Macromedia Dreamweaver, and Crystal Reports.

Designed and delivered student technology curriculum across all divisions based on academic requirements and State and National standards.

Led the planning, deployment, and implementation of an integrated administrative application campus-wide for the following departments: Business Office, Development, Admissions, Registrar, Dean of Students, College Counseling, and Administration.

Performed multiple data conversions, database administration, maintenance, and provided ongoing end user support and training of that application to all departments.

Licking County Government, Information Systems Division Newark, Ohio.

Software Systems Trainer (1993-2000)

Designed and delivered 19 technology training classes to more than 1,200 County employees, with a focus on Microsoft Office Suite applications. Responsible for curriculum development, assessment, class instruction, technical writing, and evaluation of government employees.

Contributed to the planning, deployment, training, administration, and support of new hardware and software used county-wide.

Designed, implemented and maintained Microsoft Access applications used by several County agencies.

Planned, setup, deployed, administrated, and supported Microsoft Exchange Server 5.5, Internet Explorer and all Exchange/Outlook client applications and users.

Composed policy and procedures for software and hardware support, network operations, Internet/email policy for county government agencies. Researched and developed retention scheduling for the Information Systems division.

Additional Skills

Speaker: Ohio Association of Independent Schools (OAIS); Columbus Academy. Licking County Computer Society Newark Area Computer Club.

Advisor: Columbus School for Girls (CSG) nationally competitive Robotics Team, and CSGs Technology Club.

Education

B.S. Business Administration Ohio Dominican University, expected graduation 2014 A.A. Early Childhood Education The Ohio State University

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