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Customer Service High School

Location:
Rochester, NY
Posted:
November 12, 2012

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Resume:

William Ludlam

Email: abporl@r.postjobfree.com

Address:

City: Rochester

State: NY

Zip: 14609

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Construction with 25 years experience. Extensive background in Framing, Installing windows and doors, Siding, roofing, gutters. Any kind of trim work .Installing cabinets and counter tops. Installing hardwood flooring and vinyl sheet goods . Background with some electrical . My experience is directed in many trades.Starting working construction with my father in the early 80s til 1997 on the east coast. Then i moved on to being a foreman for Jack Abell Inc for 8 years.Experienced construction Foreman with highly developed project management skills and a drive for success. My job entailed overseeing all projects, writing estimates and working on site. Worked for State farm insurance as a preferred contractor. In 2007 I started to get involved with Hotel maintenance at Holiday inn Express and Plim Plaza in Ocean City Maryland. Task at hand were being able to fix or replace any damaged roofing, siding,drywall,leaky plumbing,fixtures and landscaping.. Then moved on March of 2009 to working front desk and night auditor at Phillips beach Plaza in Ocean City Maryland . Worked for this organization for three years. I am very disciplined with customers. My background with team leadership is extensive. Overseen many crews for work projects in many areas. My last job was for a Christian program. I was the program Director. My positive attitude put me in this position. I led all the work projects for the program which consisted of a lot of traveling. Jobs performed for this organization were security for the U.S. PGA Golf in Washington DC, Nascar events in Bristol,Tenn and Talledaga,Ala and Darlington NC, Virginia Tech home game, Texas State Fair, Tyson corner in Va. I am very hard working and dedicated to what i do. My leadership skills are are not just with work but with community and recreational sports such as softball coach and little league coach and church events

Educational Background:

High School Dipolma from Stephen Decatur High school, Berlin MD 1/2001 to 7/1983 (sports)

Job History / Details:

Summary

Construction

Over twenty-five years of experience in the construction industry. Extensive background in framing, installing windows and doors, siding, roofing, gutters, installing cabinets and counter tops, hardwood flooring and vinyl sheet goods. Particularly skilled at trim work Background with electrical,plumbing and landscaping.

Highly developed in project management skills with a drive for success. Extensive experience in overseeing all aspects of construction projects, writing estimates and working on site. Established a relationship with State farm insurance as a preferred contractor.

Hotel/Motel

Front desk and night auditor. Managed incoming and outgoing calls for reservations.Customer service. Completed audits for hotel, restaurant and bar.

Program Management

Team Leader and Program Director for Teen Challenge. Led work projects for the program which consisted of traveling to multiple job sites including security for the 2011 U.S. Open Golf Tournament in Washington, D.C., NASCAR events in Bristol,Tennessee, and Talladega, Alabama and Darlington, North Carolina, Virginia Tech home games, the Texas State Fair. Work projects consisted of cleaning stadiums of debris and maintaining landscaping.

I am very hard working and dedicated to what i do. My leadership skills are are not just with work but with community and recreational sports such as softball coach and little league coach and church events

Skills

Customer service experience

Computer literate

Blueprint reading

Good at following instructions

Managing large crews

Knowledge of all aspects of building.

Hands-on ability to do the work

Experience dealing with set backs and zoning

General construction

Residential and commercial

Sports background

Not afraid of heights

Pool tech experience

Accomplishments

Operations

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including [areas of responsibility].

Scheduling

Organizing weekly and daily schedules for work projects

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

February 2012 to November 2012

Teen Challenge Mount Jackson, VA

Program Director

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

March 2008 to November 2010

Phillips Beach Plaza Ocean City, MD

Front desk and Night auditor

Managed incoming and outgoing calls for reservations.Customer service.

Did audit for Hotel, restaurant and bar

February 2007 to April 2008

Plim Plaza Ocean City, MD

Maintenance

Performed all duties required for maintenance: Plumbing,drywall,painting,trim work,heat and air,siding,landscaping and lighting fixtures

June 1997 to November 2007

Jack Abell Inc Berlin, MD

Foreman

General construction

Roofing : hot roofs,metal, rubber, slate,shingles and cedar

Remodeling Homes to New construction, Additions

Fire,water and wind damaged properties with State farm

March 1985 to June 1997

Ludlam construction Ocean City, MD

Foreman

Built homes and townhouses and condos from the ground up. Installed foundations,floor systems, roof systems, windows, doors.,cabinetry, Trim package to facilitate the home.

Commercial buildings .

Education and Training

1983 Stephen Decatur High school Berlin, MD

High School Diploma



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