Customer Service Representative
Resume:
Dora Burns
Email: abporh@r.postjobfree.com
Address:
City: Manchester
State: KY
Zip: 40962
Country: USA
Phone: 606-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with 8 years client interface experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 8 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from CAP, Berea KY 1/2001 to 8/1993 (GED)
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with 8 years client interface experience.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Personable and responsible Cashier with 8 years in retail and customer service. Solid team player with upbeat, positive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Telecommunication skills
Energetic work attitude
Courteous demeanor
Large cash/check deposits expert
Invoice processing
Adaptive team player
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
May 2004 to July 2012
Spur Oil Mount Vernon, KY
Fuel Desk Manager
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Trained 6 new employees.
Developed highly empathetic client relationships and earned reputation for helpfulness and politeness.
Worked as a team member performing cashier duties, product assistance and cleaning.
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