Human Resources Customer Service

Robbin Robbins

Email: abporb@r.postjobfree.com

Address: **** ******** *****

City: Highlands Ranch

State: CO

Zip: 80126

Country: USA

Phone: 303-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBBIN R. ROBBINS

Highlands Ranch, CO 80126 Home: 303-***-****

Email: abporb@r.postjobfree.com Cell Phone: 303-***-****

Human Resources Generalist / Benefits Administrator / Human Resources Professional

EDUCATION

2009 PHR Certification (recertified 2012)

2001 Joined Society of Human Resource Management (SHRM)

1998 MA, Organizational Management - University of Phoenix (Denver, CO)

1988 BA, English Education with Journalism minor - Western Illinois University (Macomb, IL)

PROFESSIONAL EXPERIENCE

9/23/2011-12/31/2012 Hands-On Labs, Inc. (education product manufacturer) Englewood, Colorado

9/2011-12/2012 Human Resources Administrator (position being eliminated)

One person HR Department supporting approximately 45 employees dealing with HR, benefits, and employee relations.

Act as liaison with Professional Employment Organization (PEO) which handled most benefits including medical fully insured plan with a HSA, COBRA, PTO, dental, vision, basic life/AD&D insurance, voluntary life insurance, 401(k), FSAs, LTD, STD, and unemployment claims.

Familiar with Human Resource and Employment Laws, Regulations, and Best Practices.

Assist with benefit providers and PEO when employees have questions or issues with claims or coverage.

Work with PEO to ensure benefit package is best for employees and company to contain costs while offering a competitive benefit package.

Handled transfer of company from one PEO to another, including implementation of time-tracking system.

Explain benefit options to employees during New Hire Orientation and Open Enrollment Period.

Communicate with Accounting Assistant on all payroll changes for employees for biweekly pay periods.

Answer and counsel employees at all levels on HR Policies and Procedures.

Assist in recruiting candidates for all locations, all levels.

Manage relationship with recruiting agencies and temporary agencies.

Maintain confidentiality regarding conversations and information.

12/2002-4/2011 LONG Building Technologies, Inc. (specialty construction contractor) Littleton, Colorado

1/2011-4/2011 Human Resources Supervisor

12/2005-12/2010 Human Resources Administrator

12/2002-12/2005 Human Resources Generalist

One person HR Department supporting locations in Colorado, Nevada, Utah, and Wyoming. Approximately 250 employees with Union employees (30) in Wyoming and Nevada.

Dealt with all HR related issues, Benefits, and Employee Relations. Including but not limited to: Medical PPO Self-Funded plan, Dental PPO Self-Funded Plan, Vision, Basic Life/AD&D Insurance, Voluntary Life Insurance, 401(k), FSAs, Workman Compensation Claims, LTD, STD, FMLA, COBRA, Tuition Reimbursement, Vacation/Sick Banks, Sexual Harassment Claims, Wrongful Termination Claims, Unemployment Claims, Company Policies, Employee Manual, and some Payroll Administration.

Familiar with Human Resource and Employment Laws, Regulations, and Best Practices.

Acted as liaison with benefit providers when employees had questions or issues with claims or coverage.

Recommended improvements to improve benefit package to help contain costs, to improve plan design, and to improve provider performance. Worked with benefit broker during renewal process each year.

Explained benefit options to employees during New Hire Orientation and Open Enrollment Period.

Reconciled benefit invoices. Created a spreadsheet for tracking self-bill of LTD and Life Insurance that was adopted by provider for other self-bill clients.

Input and set up benefits and associated deductions in Great Plains Dynamics system through Human Resources and Payroll modules.

Handled implementation and set up of Dynamics HR Module in 2004. This included setting up payroll codes to enhance the process of recording payroll expenses.

Communicated with Payroll Specialists on changes for employees on weekly, biweekly, and monthly pay periods.

Answered and counseled employees at all levels on HR Policies and Procedures.

Managed workman compensation claims for the best outcome for the injured employee, insurance provider, and company.

Assisted in recruiting candidates for all locations, all levels.

6/1995-6/2002 Genesys Conferencing, Inc. (telecommunication company) Highlands Ranch, Colorado

5/2000-6/2002 Human Resources Assistant

Explained benefit options to new employees during New Hire Orientation and Open Enrollment Period.

Acted as liaison between benefit vendors and employees.

Reconciled benefit invoices.

Input deductions, salary increases, and other changes into Ceridian Source 580 system.

Recruited for all departments, all levels.

Answered company policy questions from employees (approximately 200 across 10 states).

Handled all types of benefit plans, benefit regulations, HR laws/regulations, and best practices. Including but not limited to: Medical PPO/HMO, Dental, Vision, Basic Life/AD&D Insurance, Voluntary Life Insurance, 401(k), FSA, PTO Policy, Workman Compensation Claims, STD, LTD, FMLA, COBRA, Tuition Reimbursement, and EAP plan.

11/1999-5/2000 Audio Administrative Support Specialist

Supported team of 1 Audio Manager, 4 Supervisors, 5 Leads, 1 Trainer, and 75 Employees.

Answered employee questions concerning company policies.

Mentored team by offering suggestions and listening to them.

Tracked team progress in meeting performance goals per quarter and year.

1/1998-12/1999 Audio Reservations Agent

Scheduled audio conferencing calls, averaging over 90 reservations per day.

Trained team members on the reservation system, billing issues, and customer service skills.

12/1996-1/1998 Customer Service Specialist

Answered questions on invoices, services, and rates of products (audio, video, and fax) from customers and employees.

Recommended changes to products and/or service delivery to better meet customer needs.

6/1995-12/1996 Accounts Receivable Specialist

Answered client questions on invoices, services, and account history.

Negotiated payment plans with severely past due clients.

12/1991-4/1995 HQ Florida (executive suite management company) Tampa, Florida

3/1993-4/1995 Billing Administrator

Coded and approved payment of vendor invoices for two executive suite business centers.

Negotiated with vendors to ensure best price to maximize company's profit margin.

Trained managers and assistants of six Florida centers on operations and billing procedures.

Counseled employees on issues between clients, co-workers, and supervisors.

Maintained collection policies and procedures to attain 90% collections by month end.

4/1992-3/1993 Operations/Sales Assistant

Communicated with clients' corporate office concerning billing and services.

Assisted Center Manager in training and maintaining staff professionalism.

12/1991-4/1992 General Services Secretary

Prepared mailings, copy jobs, reports, and general business tasks for clients and HQ.

7/1988-12/1991 Marc Associates, Inc. (executive recruiting company) Tampa, Florida

Executive Recruiter

Recruited, interviewed, and placed executive-level candidates. Mostly done over the phone.

Trained new recruiters.

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