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Customer Service Manager

Location:
Reno, NV
Posted:
November 12, 2012

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Resume:

Kimberly Bailey

Email: abpoq9@r.postjobfree.com

Address: **** ********** **

City: Reno

State: NV

Zip: 89511

Country: USA

Phone: 775-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KIMBERLY R. BAILEY, CCA

3831 Bellingham Dr., Reno, NV 89511

775-***-****

Email: abpoq9@r.postjobfree.com

OBJECTIVE:

A challenging position in the Healthcare field where my experience and education will be an asset to the organization.

EDUCATION:

CAREER COLLEGE OF NORTHERN NEVADA, Reno, NV

Associate of Occupational Studies Degree - Health Information Technology, GPA 3.96, 04/2012

UNIVERSITY OF THE PACIFIC, Stockton, CA

B.S. Degree Business Administration, GPA 3.6, 06/1990, Dean's List Spring 1989, Dean's List Spring 1990

SKILLS AND QUALIFICATIONS:

CCA Certified ICD-9, CPT, and HCPCS Coding

CPC Certification - Pending Results EPIC, Medisoft and InTUUN

Nevada Ahima Member Microsoft Word, Excel, PowerPoint

AAPC Member WPM: 45 KPS:100

PROFESSIONAL BACKGROUND:

RENOWN MEDICAL CENTER (500 Hour Contract with APPLEONE), Reno, NV 06/2012-08/2012

Health Information Management Specialist

Handled the administration of healthcare records and maintained patient information for use in databases and registries. Oversaw EPIC electronic healthcare record system and ensured record completeness, timeliness, and accuracy. Tracked records to assess quality of care and managed HIM reception desk.

RENOWN MEDICAL CENTER, Reno, NV 04/2012-06/2012

120 Hour Externship - Health Information Management Specialist

Performed chart analysis to ensure compliance with HIPPA and JCAHO, and handled all aspects of chart administration.

BANK OF AMERICA, Reno, NV 08/2007-09/2010

Customer Relationship Manager/Teller

Opened and closed the branch, assisted in maintaining the vault and associated security procedures. Handled account maintenance, trouble-shot and resolved customer issues, ranked consistently in the top 10% in bank product sales.

RESORT AT SQUAW CREEK, Olympic Valley, CA 01/1993-12/2000

Retail Manager and Buyer

Increased bottom line profit by 168% during last 2 years of tenure. Developed and executed training programs to ensure the guests were given exceptional service. Managed all operations of stores, monitored all controllable expenses, and profit and loss at the store level. Coordinated all human resource functions including interviewing, training, hiring, and firing. Forecasted store budgets. Designed and implemented an incentive program for all retail employees. Significantly reduced employee turnover and improved customer service.



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