Customer Service Administrative Assistant
Resume:
Entry Level/Receptionist (VA-Ocala)
*********@*******.***
Hi,
I am moving there in a few months and I am looking for a job before I get there.
Cortni J. Salley
5777 Reading Avenue, Apt. 262
Alexandria, VA 22311
202-***-**** (c)
571-***-**** (h)
*********@*******.***
Objective
To obtain an administrative position utilizing my excellent administrative and customer service skills.
Professional Strengths
Close attention to detail.
Excellent customer service skills.
Proper telephone etiquette.
Strong organizational skills.
Strong computer skills: Micro Soft Office, PowerPoint, Excel
Team player
Dependable
Type Speed: 40 wpm
Education
West Springfield High School, 2004-2008
Springfield, VA 22152
American Public University, 2011-2014
Associates of Arts in Communications
Charlestown, WV
Work Experience
Noodle Ambassador, Noodles & Company
Alexandria, VA 22311, 7/2012-Present
Maintains a Guest focus while performing duties
Assumes 100% responsibility for quality guests' experience
Welcome and greet guests within one minute.
Make all our guests feel special and let them know you're
there to personally take care of them
Inform guests of specials and menu changes.
Make specific beverage, appetizer, entr e, and dessert recommendations you genuinely feel your guests will enjoy
Answer questions about our food, beverages and other restaurant functions and services. Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to
the table.
Deliver food and beverages from kitchen to guests in a timely matter
Pre-bus tables between each course.
Perform side work during each shift as required by service station assignment.
Complete opening and closing checklists.
Maintain clean and stocked service and dinning areas.
Monitor and observe guests dining experience and ensure guests are satisfied with the food and service.
Respond promptly and courteously to any requests.
Process payments through the POS system.
Be ready and willing to assist fellow servers before they ask.
Thank guests for their visit and invite them to return.
Attends all scheduled employee meetings and brings suggestions for improvement.
Notify manager-on-duty any time a guest is not 100% satisfied with their experience
Administrative Assistant Part-Time, Sandi Rhee Law Firm
Washington DC 20009, 3/2011-7/2012
Receive, direct and relay telephone messages and fax messages.
Pick up and deliver the mail.
Open and date stamp all general correspondence.
Maintain the general filing system and file all correspondence.
Assist in the planning and preparation of meetings, conferences and telephone conference calls.
Maintain an adequate inventory of office supplies.
Respond to public inquiries.
Provide word-processing and secretarial support.
Develop and maintain a current and accurate filing system.
Monitor the use of supplies and equipment.
Coordinate the repair and maintenance of office equipment.
Answer all incoming calls and handle caller's inquiries whenever possible.
Re-direct calls as appropriate and take adequate messages when required.
Greet, assist and/or direct clients and the general public.
Sales Associate, Gaylord Resort ICE Exhibit (Seasonal Position)
National Harbor, MD - 10/2010 to 1/2011
Communicated information clearly and accurately.
Built rapport and trust quickly with customers and colleagues.
Presented detailed description of new products to the customers.
Performed all assigned duties.
Made use of computer software in preparing reports and activity schedules.
Calculated and delivered accurate receipts for daily transactions.
Assisted in the set up and break down of the Seasonal ICE Retail Store.
Provided customers with additional information regarding activities within the harbor.
Anne Klein Clothing Store, Potomac Mills, VA, 2/2008 to 09/2010
Developed strong product knowledge of the entire Anne Klein product line.
Supported all efforts towards store sales goals, respecting all directives, selling standards, and non-negotiables.
Provided outstanding and quality customer service with every customer consultation both in the store and by phone.
Responsible for the direct support to customers with their choices of clothing for themselves and as gifts.
Supported store operations, policies, and procedures.
Supported various tasks depending on store demands: ringing, wrapping, restocking, and cleaning.
Responsible for closing store to include reconciling cash drawer and making bank deposits.
File Clerk (Part-Time Summer), Arlington Circuit Court Clerk's Office, Arlington, VA,
2003 to 2007
Responsible for organizing and filing away court correspondence in the proper files.
Maintained and organized court filing system.
Answered telephone inquires regarding court cases.
Volunteer Experience
American Red Cross Waterfront Festival, Alexandria, VA, 2002 to Present
Responsible for selling tee-shirts and other artifacts at the Festival Store.
Christ House Homeless Shelter, Alexandria, VA - Through Time Life Magazine,
2003 to 2007
Responsible for preparing and serving dinner to about sixty people.
Followed proper nutrition rules for those with special eating needs.
Excellent references available upon request
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