Project Manager Management

Drake D. Dodson, MBA, PMP

Background

Drake D. Dodson

Crofton, MD

*****.******@*******.***

Career Objective

Excel in executive-level management roles providing strategic technology leadership, influencing both technical

and business direction of an established and growing enterprise.

Professional Profile

Technology executive with expertise leading strategic enterprise IT initiatives, optimizing productivity and

raising IT capability maturity level. Skilled in influencing and motivating cross-business, organizational and technology

change in an atmosphere of rapid structural and competitive changes, mergers and acquisitions. “Go-to” IT leader

frequently tapped by senior staff to guide mission-critical programs / projects. Business planner, administrator, negotiator

and project manager involved at executive levels of billion dollar companies. Academic credentials include MBA in Electronic

Business. Broad experience in the following disciplines:Customer Relationship Management Systems

Sales Force Automation Systems

Web Applications and Content Management

Financial / Manufacturing Systems

Inventory Control Systems

Human Resource Management Systems

Strategic Planning

Program / Project Management

Full Life-cycle Development Methodologies

Feasibility and Cost / Benefit Analysis

Contract Negotiations

Budgeting / P&L Management

Organizational and Competency Development

DIRECTOR, Application Development

2006 to Present

First Service Networks (Linthicum,

MD)

Recruited to

lead application development for First Service Networks (FSN), a venture capital owned provider of a web-based, interactive

network, linking customer headquarters and sites with service contractors, internal technicians and the First Service Networks

nationwide Service Centers. Oversee implementation and support of Siebel

Customer Relationship Management (CRM), JD Edwards Finance and Distribution, and custom web applications. Direct a team of 15+ technical professionals and consultants supporting centralized systems for a national

network of 300+ employees, 250 large multi-site customers and 3,000 service contractor partners.

Collaborate

with executive staff to define

and implement technology strategy that has been an indispensable element of a successful FSN business growth model

Led design, construction and roll-out of

custom suite of mobile web applications that completely automated and rendered paperless all technician job, time and inventory

management tasks

Directed

project to implement a complete rewrite and modernization

of customer & partner web portals; worked with FSN sales team to pilot the site with large prospects, contributing to

200+% company revenue growth

Designed

purchasing & inventory solution and managed systems implementation to enable FSN to function as a group purchasing organization

on behalf of service contractor and internal technician network

DIRECTOR, Enterprise Applications

2004 to 2006

NeighborCare, Inc. (Baltimore,

MD)

Recruited to establish independent enterprise applications for NeighborCare, one of the largest providers of pharmacy

services to the long-term care marketplace. Directed implementation and support

of SalesLogix Customer Relationship Management (CRM) systems, PeopleSoft Enterprise Finance / HR, PeopleSoft EnterpriseOne,

and Kronos, supporting nationwide operations. Directed a team of 20 technical

professionals and consultants supporting centralized systems for 7,000 employees.

Established NeighborCare’s

independence from its former “sister” company by managing 50+ person project team to separate NeighborCare’s

PeopleSoft systems from Genesis HealthCare

Formed strong cross-business

relationships and organized IT Steering Committee to guide technology decisions and investment

Built NeighborCare’s

first ever Enterprise Applications support team, requiring creation of cross-functional policies / procedures, methodologies,

and standards for project management

Implemented eTrack

applicant search and tracking system saving more than $1 million annually

Saved ~$1 million through systems initiatives / negotiations that reduced cost and increased efficiency

DIRECTOR, Corporate Applications 2002

to 2004

The NASDAQ Stock Market

(

Selected to separate

the NASD’s (National Association of Securities Dealers) PeopleSoft ERP systems to establish independent applications

for NASDAQ, the world’s largest electronic stock market. Directed a team

of 15 technical professionals and consultants supporting centralized systems (Siebel CRM, PeopleSoft

ERP and Cognos) for 1,300 employees.

Managed 50+ person project team to separate NASDAQ’s PeopleSoft

ERP systems from its former parent, the NASD; Completed this aggressive effort in just four months (under budget), laying

the cornerstone for NASDAQ’s self-sufficiency effort (saved ~$500 thousand)

Established the Corporate Applications support team and implemented

comprehensive policies / procedures, methodologies, and standards for project and configuration management

Re-engineered company-wide project management life-cycle methodology

for Systems Engineering

Saved ~$700 thousand through optimization of IT support model and

methodologies

DIRECTOR, Corporate MIS

2000 to 2002

MICROS Systems, Inc. (Columbia, MD)

Hired to direct

technical support for customer service systems. Promoted to oversee all business

systems and application infrastructure supporting global operations for MICROS Systems, provider of enterprise applications

and technology hardware for the hospitality industry. Directed a team of 20 technical

professionals and consultants supporting centralized systems for 2,500 employees.

Designed web-based

Customer / Partner Relationship Management and Sales Force Automation solutions to support employees, partners and customers,

worldwide

Managed re-engineering

and process improvement projects leveraging Clarify CRM and custom interfaces with Oracle Financials, resulting in a 50% increase

(~$1.5 million annually) in North American service revenue

Directed the development

and implementation of an Interactive Voice Response (IVR) system to improve availability of real-time field service data in

the Clarify CRM system

Achieved 25% reduction

(~$250 thousand) in MIS labor costs by tightly managing consulting engagements and developing internal technical competencies

Saved ~$300 thousand

through vendor negotiations

DIRECTOR, Corporate Systems

1996

to 2000

Choice Hotels International

(Silver Spring, MD)

Recruited to

implement PeopleSoft ERP system and technical infrastructure to support corporate and regional operations for Choice Hotels

International (CHI), one of the world’s largest lodging franchisors. Promoted to oversee all business systems, infrastructure,

networking, telecommunications and helpdesk. Directed a team of 50+ technical

professionals and consultants with an annual budget of more than $7 million.

Managed implementation

and upgrades of PeopleSoft ERP systems versions 5.x, 6.x, 7.5 (Finance, Purchasing and custom modules), replacing home-grown

legacy systems

Spearheaded data

warehousing strategy to create competitive advantage for Choice Hotels

Built corporate

IT department and data center from the ground up; Hired and developed 90% of staff, with less than 20% turnover in four years

Saved ~$500 thousand

through optimization of IT support model

Received 1998 Computerworld

Smithsonian Award for Achievement at Choice Hotels

PROJECT MANAGER, Distribution Systems

1992 to 1996

Hechinger Company (Landover,

MD)

Fast tracked from Programmer to Project Manager (promoted three times in four years).

Responsible for project management and technical development supporting implementation of Distribution, Inventory Control,

and Finance (PeopleSoft General Ledger) systems for this $1.1 billion HomeCenter retailer operating 120+ stores across the eastern portion of the United States.

Played an integral

role in the implementation and integration of the Distribution Center Management System used to manage merchandise flow in

the warehouse

Provided technical

expertise in implementing PeopleSoft General Ledger system, including developing custom mainframe interfaces and UNIX batch

scheduling scripts

Managed project

to migrate mainframe Electronic Data Interchange (EDI) system and interface communications to midrange platform

Managed technology

merger of two divisions, migrating from a mainframe to midrange environment

SYSTEMS CONSULTANT

1988

to 1992

Washington, DC Metro

Area

Programmer /

Analyst for TRECOM Business Systems, providing billing systems consulting services for major telecommunications corporations,

including MCI, Bell Atlantic and C&P Telephone.

Programmer /

Analyst for The Wyatt Company.

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