Customer Service Manager

N. Michele Barker

Email: ********@************.***

Address:

City: Aylett

State: VA

Zip: 23009

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

After having my children and getting them all in school, i would like to get back into the working world.

Educational Background:

High School Dipolma from J. Sargeant Reynolds, Richmond VA 1/2001 to 8/2003 (Customer Service Academy)

Job History / Details:

Career Focus

After having my children and getting them all in school, i would like to get back into the working world.

Core Qualifications

Customer Service

Education and Training

2003 J. Sargeant Reynolds Richmond, VA

Certificate Customer Service Academy

A Winning Attitude

Commitment to the Customer

A Way with Words(Part1)

A Way with Words(Part2)

Customer Contact

Active Listening skills

Problem-solving skills

Confidence with DIfficult Customers

Strategies for managing job stress

and Exceeding Customer Expectations

Work Experience

July 2010 to September 2012

One Stop Market King William, VA

Cashier

Answer phone, Waited on customers, put stock up in store, prepped and stocked drinks and beer. cleaned store daily, daily paperwork at end of shift, made deposits when necessary. helped customers with items when needed.

December 1999 to June 2007

Hanover County Department of Social Services Hanover, VA

Account Clerk to Customer Service Agent

Answering switchboard(6 lines), faxing, coping, filing, mailing, warrant/checks, helping clients with applications, interviewing clients, processing applications, doing searches on applications, routing clients to case workers and directing clients with their questions, and dealing with angry clients.

March 1996 to June 2007

Mario's Italian Restaunt Hanover, VA

Waitress

Answer phone, take customers order, clean off tables, greeting customers, running cash register, and bringing customers their food.

June 1994 to August 2005

Hanover County Animal Shelter Ashland, VA

Kennel Assistant

(Summer Program through school)

Answering phone, cleaning cages, data entry, daily paperwork, waiting on customers that are adopting animals or leaving animals at shelter.

January 1997 to February 1999

Ashland Goodwill Store Ashland, VA

Retail associate to Assist manager

Answer phone, price stock, rotate stock, run cash register, make night deposits, go to bank and get change for the day, change displaces, change store around for stock to fit, deal with angry customers, make weekly schedule for co-workers, nightly/daily paperwork, and taking donations.

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