Customer Service Project Manager

Jeffrey Shaffer

Email: ********@***********.***

Address:

City: Wasilla

State: AK

Zip: 99687

Country: USA

Phone: 907-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Information Technology Specialist with strong relationship-building skills.

Educational Background:

High School Dipolma from Juneau Douglas High School, Juneau AK 1/2001 to 5/1988 (Required)

Job History / Details:

Summary

Experienced Information Technology Specialist with strong relationship-building skills.

Highlights

Network Construction

Team Player

Great Customer Service

Various Data Certfications

17 years trade experience

ETT CPR/AED

Hazmat Awareness & Ops.

Rescue Tech

Engineer

Fire Fighter 2

Experience

July 2006 to Current

Hot Wire Communications LLC. Anchorage, Alaska

Journeyman/Foreman ITS

Worked on projects, which provided value to the department, the company, and the client base. Worked on 2-6 man crews involving network construction build out. Various travel throughout the State of Alaska.

January 2005 to Current

State of Alaska CMSFD Wasilla, Alaska

ETT,Rescue Tech,Hazmat Tech,Engineer,Fire Fighter 2 (Volunteer)

Matanuska-Susitna Borough Emergency Services Responder.

June 2005 to May 2006

Redi Data Solutions Anchorage, Alaska

Journeyman/Foreman ITS

Information Technology Specialist in the field of fiber optics, data and voice network infrastructure installations.

May 2003 to February 2005

Alcan-Tel Anchorage, Alaska

Journeyman ITS

Information Technology Specialist in the field of fiber optic, data and voice network infrastructure installations.

November 2002 to April 2003

IDEX Global Services Houston, Texas

Journeyman ITS

Information Technology Specialist in the field of fiber optic, data and voice network infrastructure installations.

June 2002 to November 2002

Walker Com Inc. Houston, Texas

Customer Service Phone Technician

Maintained and supported an Avaya Definity G3 phone switch system for the entire JP Morgan Chase Bank complex.

June 1998 to April 2002

Worldcom Inc. Clinton, MIssissippi

Lead Campus Operations Technician/Project Manager/National Splicing Field Engineer

Maintained voice and data cabling infrastructure/customer support services for the Corporate Headquarters and facilities in the Jackson Metro area. Oversaw and worked with contracted Fiber Optic Splicing crews throughout the western united states. Worked on multiple 862 count Fiber Optic Ring construction from San Francisco to Morro Bay California.

Education

1988 Juneau Douglas High School Juneau, Alaska

High School Diploma Required

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