Customer Service High School

Carmen Frost

Email: ********@***************.***

Address:

City: Midway

State: GA

Zip: 31320

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from A. E. Beach High School, Savannah GA 1/2001 to 5/1998 (General)

High School Dipolma from Strayer University, Savannah GA 1/2001 to 11/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Customer service expert

Telephone inquiries specialist

Energetic work attitude

Sharp problem solver

Seasoned in conflict resolution

Active listening skills

Strong organizational skills

Courteous demeanor

Large cash/check deposits expert

Adaptive team player

Accomplishments

Customer Interface

Greeted clients upon entrance and handled all cash and credit transactions.

Assisted clients over the phone regarding account information, company products, promotions and orders.

Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Accustomed to working in fast-paced environment with the ability to think quickly and successfully handle difficult clients.

Work Experience

February 2012 to October 2012

Bryan Bank and Trust Richmond Hill, GA

Customer Service Representative / Teller

Accurately and efficiently process and record routine transactions for bank clients including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services.Communicated all client needs or issues to appropriate supervisors as needed.

August 2005 to December 2010

The Heritage Bank Hinesville, Ga

Customer Service Associate / Senior Teller

Accurately perform services for customers such as ordering bank cards and checks. Assisted new clients with opening accounts. Receive and verify loan payments, mortgage payments and utility bill payments. Record all transactions promptly, accurately and in compliance with bank procedures. Balance currency, cash and checks in cash drawer at end of each shift, answer inquiries regarding checking and savings accounts.

August 2005 to April 2006

The Heritage Bank Hinesville, Ga

Commercial Loan Administrative Assistant

Ensured the timely and accurate packaging of all loans originated by loan officers, Promote and advise on the bank's products and services. Gather information and take each file from pre-approval to closing. Input proper loan information into the system for processing. Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy. Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities assigned by management.

Educational Background

1998 A. E. Beach High School Savannah, Ga

GED General

Strayer University Savannah, Ga

Business

Coursework in Business Administration and Organizational Development

Contact this candidate