Customer Service Software

K yle Andrew McGinn

*** * ******* *** ***#**, ***01 Flagstaff, AZ Anytime - 520-***-**** ****.*.******@*****.***

Education

NORTHERN ARIZONA UNIVERSITY Flagstaff, Arizona 86011

Bachelors in Computer Science program

May 2013

Qualifications

Systems: UNIX(Fedora, UBUNTU), Windows XP/VISTA/7/Server 2003/Server 2008, Mac OS

Databases: SQL, ORACLE, SQLite, PosgreSQL, NoSQL(Redis)

Languages: C/C++, Python, Java, JavaScript, HTML/XML, MYSQL/SQL/Access, Oracle, Scheme, Matlab,

Assembly (Knowledgeable in: C#/Silverlight/Ajax/PHP/Perl/JSP)

Paradigms: Software Development process, Web Design, Database Architecture, Software Testing,

Database Efficiency Testing, Security Vulnerability testing(SQL Injection), Imperative

programming, Procedural programming, Object Oriented Programming, Regex, UML,

Subversion, Repositories, Data Libraries, Statistical Mathematics

Software: Notepad++, Emacs, VIM, Netbeans, Eclipse, ENVI/ArcGIS suite fundamentals, Visual Basic

Studio, Chrome, Safari, Firefox, IE(7.0 and greater), Photoshop

Tools: Open-Source, ABI Compliance Checker, gcc, Disassemblers, dmalloc, Insure++, IDE s

IT Experience

(Flagstaff, Arizona) United States Geological Survey Southwest Biological Science Center COMPUTER CLERK

(06/2010 to Present) Customer Service and applied Software development in a science oriented center. Duties

include, but not limited to: Server Administration, excellent on-site and offsite technical support, Fiber and Data

array Administration, documenting solutions and operating procedures, Database Administration, and creating

Software that automates applied science.

o Supervisor: Jason Westfall (928/556-7158)

USGS SBSC, IT Department: 2255 N. Gemini Dr, Building 4, Flagstaff, AZ 86001.

o Salary and Hours: 30+ hours a week during school year, 40+ otherwise. Hourly rate at 13.41 an hour.

(Flagstaff, Arizona) Northern Arizona University PC Support STUDENT WORKER

(09/2007 to 06/2010) Handled technical troubleshooting within a clientele environment, including system crashes,

slow-downs and hardware/software. Engaged and assisted Senior Technicians with the responsibility of timely

documentation, resolution, tool organization and closure of trouble tickets.

o Supervisor: Michael Zimmer 928-***-****, ask for Michael Zimmer)

ITS Department: University & Knoles DR, Building 54, Box 5100, Flagstaff, AZ 86011.

o Salary and Hours: 40 hours a week during summer, 25-30 during the school year. Starting 7.00 hourly

to salary increase to 8.00 an hour.

Available for Relocation, late/odd hours, weekends, & Travel

Contact this candidate